Samsung Experience Store, Sunrise FL

Horrible they are just as good as the kiosk you see around the mall they don't carry much for phone unless you have a device that just come out the attendant thought my galaxy fold 2 which I paid $2000 for was a joke they had nothing for me to buy besides a new phone. Not much to experience I got better service ordering from Ali express my items arive in 12 days. Treat all your customers well guys.

I wanted to buy a cell phone with NFC, I asked, they assured me that it had it and it doesn't, they didn't let me install an app to check it either, now I returned to my country and I can't do anything about it and Samsung didn't give me an answer either.

Great Store but poor service and information from the gentleman manning the store. Very disinterested and not very helpful.

Do not buy any phone here. They say they call it Samsung store. But the warranty on their phones is not covered by Samsung. Terrible experience.

Thank you to the Gentleman
That helped me this morning doing an software update on my phone he listened to me and gave me some very good advise. I appreciate his assistance.

The employees do not have the ability to solve a problem, lack of knowledge in electronics, I bought a microphone and when it was used for the first time it was useless, and they did not want to change it

They sold me (l) phone from PANAMA, MY phone is broken they didn't change or refund me, I call the cops, they didn't help me also, now after 3 months try fix my galaxy 22 Samsung told me they can't sale phone from another country. We have to sue Samsung, and the store.

Very bad service.
They take you out of the store or close before the hour.
Terrible.
If they don't want to attend, it's better not to say that they attend.

Samsung showed a disgusting approach to the client. I bought my s22ultra unlock for cash in January, after three weeks my camera began to shoot at night just disgusting, after about another two weeks I got tired of it and I went to Samsung so that they would solve the problem - in the end I was told that they needed to disassemble my phone.it turns out I paid $ 1500 for the phone so that it would be dismantled for me in a month. I didn’t buy a phone with moisture protection in order to be afraid to get into the rain with it after disassembly.but Samsung solves problems in this way. I will never buy a Samsung again. In fairness, I must clarify that I didn’t buy in this store, but in brandmart, but I’m leaving a review here, because this is an official dealer, I understand that brandmart is not to blame.and I solved all the issues with the Samsung hotline via SMS.