Saxon Business Systems, Jacksonville FL

My experience with Saxon has been different than what I see below. My rep is Terri Brown. I work with her and her manager Rachel Denney. These two ladies have been nothing be great to me. Go above and beyond to help me. (They know I am very needy) Not once do they complain. Great personalities. If they don't have the answer to one of my questions, they will find it and never leave me hanging. They keep me on track with all milestones including when old equipment as to go back. Service is responsive and if they aren't, one call or email to one of these ladies and the problem goes away. I recommend them. Ask for Terri and Rachel.

We have had Saxon handle all our copiers/printers for years and they cannot be beat! I have an excellent representative, Matt Wells, that is a great at reaching out to make sure all my needs are being met.

**UPDATED** After I left the bad review below the regional sales manager called to apologist. Because of the quick response of the upper management I have changed my rating.

. *** A Consultant (From Saxon) came into our business to do a review on how to improve. After this gentleman came into our business, and I shared details with him, I never heard from him again. I called Saxon Business Systems and asked about the consultant and they said he no longer works with the company. I appreciate Saxon Business Systems wasting more than an hour of my time. I also don't like to share our system processes with anyone. This company is a JOKE and I would not recommend using them.

We have had a copier on lease for about 3 years. The service has been fine, but Id NEVER use this company again. They sell you on many promises, only to sign the customer up through Zerox leasing.
Now the aggravation begins! Zerox will charge for all the things we were told there wouldn't be a charge for. Then, add ridiculous late fees; an harass us every week.
After telling them we paid within the terms of our agreement, they say " call your rep "". So you call Saxon only to be told they don't bill.
If you have these problems I suggest you tell Zerox to " come get the machine! " They never do!
If you are considering Saxon. Run!

Terrible service, they do not respond to simple request.have been a client with Saxon for 5+ years. So many other options out there, run from Saxon!

We have a scanner/copier from Saxon. Every once in awhile, the machine requires a service call. Bob Lewis is our service person. He is always friendly and explains what the issue is and how he is going to repair it. For this visit, he had to order the part that had worn out. Although it took 2 business days for the part to come in, Bob did come out first thing in the morning to finish the repair. (He understands that our whole office uses the machine and we desperately needed it working, again.) Thank you, Bob!
Also, along the way, the company sends email updates letting you know the status of your service call (like that your repairman is in route, or that your part has been ordered, etc). This is a nice touch. Thank you Saxon!