SEPHORA, Pembroke Pines FL

I was just discriminated at this location for my physical handicap which an employee didn’t like. I am handicapped. I parked in one (of several) pick up parking spots in front of the store because there was no handicapped parking available anywhere else. Johanna from the store then came outside and started and argument with me telling me I couldn’t park there and yelled at me “what my problem was”. I was very calm the entire time and explained my physical disability. I am also a gay man. She told me she has the right to refuse entrance to ANYONE she doesn’t want in the store. Several people in line next to me where there and I’ve never been so humiliated by anyone. Johanna should not be allowed to work there this is discrimination! I am filing a complaint with the State of Florida, the better business bureau and with the EEOC

Been there before; just a short time there, so as to walk off meal w/Acquaintances and Back home! -Not trying to catch pandemic.

This Sephora store pet products that many others of forest don't have, that can only be gotten online. Everybody there was very helpful. The staff was ethnically diverse. The products what are ethnically diverse. The Sephora brand has a great array of the verse color palette that I'm more inclusive of black women as well.

Extremely poor customer service. If you have a question, they keep on tossing you with attendants. Didn't feel welcomed at all. Except for this one lady who helped me atlast, the experience was terrible.

If you are African American I suggest you don’t go to this location unless you want to be profiled and followed around the entire time without anyone asking can they help you. The guy working there stood less than 5ft away from me and watched me the entire time, he stood there for about 3 minutes then had his coworker take his place as he went in the back. I had every intention to buy new perfume, but refuse to give them my service after that treatment!

Everyone is so rude, they act like you’re buying things w their money. I always prefer going to the Sephora in Pembroke Lakes any day smh

Called in to see what hours they had today. The girl who answered said "What? ! We're closed today, yeah. " then hangs up. Amazing customer service.

This Sephora is the worst one I’ve been to. Every time I’ve gone here I’ve been followed around the store and stared at constantly. Some employees are more respectful than others, but for the most part, they’re ignorant and rude. Go to any other sephora if you can, because they clearly have no desire to treat customers the way they should.

Customer service is trash. The sales lady with the terrible fillers and limp leg had the nerve to tell me my skin is bad when she had no room to talk. I’ll just order my stuff online rather than being ridiculed by a woman whose face doesn’t even move and has a million cracks in her face like the Grand Canyon.

Some of the staff here is great, but that's just because they are good, polite people. Others there, not so much. They require training in customer service and basic common courtesy. This store is clearly lacking in good management and all the poor reviews reflect it.

Great Customer Service. I Love that they have a variety in make-up, hair and skin care. Their staff are usually experienced cosmetologists and I appreciate the feed back and suggestions they offer about brands and promotions. Plus, they have weekly wows which is regarding price reductions on items.

I couldn’t not get a consultant to help me at all. When I would approach one a consultant they would point me to the next person not really doing anything that person would then tell me there is someone over there doing that. Got the run around for 10 mins and walked out the store. Very unsatisfied.

Stay clear of this location no one is willing to help you! There’s more reps then employees! Hands down worst experience.

Like another reviewer stated, if I could give them zero stars I would. I’ve been to many Sephora stores and this by far is the worst one I’ve been to. When I ask for help I always get brushed off and I also see sales associates just standing around gossiping. I’ve visited repeatedly in hopes that the experience would change and it never has. I recommend going to the Sephora in JCPenney at Pembroke Lakes Mall.

This Sephora store is one of the best in town. The staff is very friendly and they offer great help with getting your color matches or finding items. Check out is always a breeze and they almost always have items needed in stock. I love visiting here and would rather go to this one than any of the others around.

I always have good experience here. Of cause store crowded in holidays and weekends, but consultants try to be really helpful during pick hours.
Don’t want to wait and get most of attention- come during work days.

I went there to get my make up done for graduation pictures, and the service was strange to say The girls on the floor need to assist customers. The cashier's were the only one's working. The girls working on the floor helping people look for make up, and working on make up, were taking pictures of themselves, and coworkers. Some even began to fix their own make up and while at the make over center, while at the moment the store was filled with guest.

Honestly I've been to this Sephora a few times and I've never had a bad experience. I went into the store today and was quickly greeted by Angie! Angie was so sweet and helpful in helping me find what I was looking for! In addition she matched me so freaking quick! She knows what she's doing Great customer service from her! Would definitely shop there again.

This Sephora is the worst Sephora I have been to. They have a horriable staff. I asked 5 people the other day for a sample of a foundation yet they said they will be back and never returned. They are also really rude. The manager kept following my sister the other day which I found disrespectful as well. Yet when we asked for help she didn’t want to help. No one wants to help. Sephora needs to replace the whole staff in this location. With proper leadership they can have a better staff.

This is torture if you are stuck for 2 hours because your wife tricked you into it. Management please consider some alternative for the poor souls that have no other way to get out of it. Chairs, coffee, a TV in the back something to make less painful.