Shannon Johnson: Allstate Insurance, Jacksonville FL

Always receive outstand customer services from the office staff. They are very professional and willing to go the extra mile to ensure complete customer satisfaction. Recently, Ashley was very helpful in assisting us in locating a missing payment.

I must say that I am very pleased with the care I have received with my car and home insurance with Ashley Ferguson and Shannon Johnson. If you need someone to fight for you call them. I am very please with the lower rates and quick service.

Great - always answers my questions in a way that I am able to understand. Service is excellent and if busy with another customer call me back in a time manner.

Ashley is absolutely amazing. She takes the time to help me and make sure I am fully aware of all of my available options.

I have been with this Allstate agent for more than 25 years. They have always provided stellar service. Ashley is absolutely amazing. She takes the time to help me and make sure I am fully satisfied. It amazes me how she makes me feel as if I am her only client of the day.

I had been looking for new coverage for awhile, which lead me to Ashley. At that time when I reached out I decided to wait. Well Ashley called again to follow-up with me on where I was standing.she couldn't have called at a time. Between Ashley, Shannon and Kathleen (I might not have this name right) have been nothing outstanding, professional, specific to my needs. I now carry Allstate on both my vehicles and my homeowners.

Thank you ladies for all your hard work, cheers to a long friendship!
Laurie ziegler

Ashley Ferguson provided professional timely service. I was in need of an urgent update to my policy. Ashley updated, followed up and followed through on my request. It was updated and sent immediately. Her service was top tier.

Had to have my Insurence switched from one state to another but still with same company and Contacted Shannon Johnson’s Agency and they assisted me and it was a smooth transition. Everyone was polite and helpful. I definitely recommend her Services. God Bless

Shannon and Ashley are PHENOMENAL. They are always customer facing and respond promptly. I recommend calling them for a quote TODAY!

Best experience anybody could ask for! No doubt. Christina is the kindest and most professional agent I've found in my 40 years of driving. Kudos to Shannon Johnson Agency!

Shannon’s assistance with obtaining homeowner’s insurance was a revelation for me. She clearly explained the options and reasoning behind the various options and choices and helped me save thousands of dollars in the process. Before moving to Florida, I was an Allstate customer for 40 years. Shannon’s knowledge and experience reinforces why I stayed with Allstate agents for so many years.

I transferred my auto, motorcycle, and got home owners insurance. All the rates combined provided more coverage and cost less than just my previous auto insurance. Christina was wonderful and helped me with everything I needed. She was able to work with me through mostly email since my worklife did not leave much room for phone calls. Every issue I have, she had a solution. When Christina was not available to assist me, I was helped by Ashley just as quickly and efficiently. My experience was extremely positive and I cannot see much room for improvement.

Christina was very professional and helpful. I am highly satisfied with her customer service skills she really knows her business and it shows

This agency is the BEST! They're customer focused and efficient in finding the best coverage that fits your needs and budget. I had a pleasant interaction with the sales agent Ashley Ferguson. It was late in the evening and close to the end of her shift but she was not hesitant at all in providing me with a quote and making sure I had everything I needed for a smooth transaction. Thank you Ashley for providing excellent customer service.

I do not have her as my insurance agent yet. But she did reach out to me after a couple years and actually remembered me and some of the conversation that we had and was also suggesting some really good ideas on stuff I didn't even know existed. I strongly suggest her as an agent as long as the numbers match up it's possible she will be my new agent for my car insurance. Very satisfied wish there was more people like her.

I have worked with Ashley and she has been so helpful setting up my renters insurance and answering all my questions.

Agent is great but insurance is way high priced for someone retired and NO blemish on record!

Jeannie was excellent in caring for my auto needs! She went over and above what I had requested, was timely and professional in my matter. I would highly recommend her and her services to anyone in my sphere of influence. Thank you!

As the manager of one of the highest volume insurance inspection companies in Northeast Florida, HouseScan Inspections, I get to work directly with hundreds of insurance agents from all over the state. I can honestly say that Shannon Johnson is at the top of their game and providing a tremendous service. They have great communication, seem to genuinely care about their clients, and feedback from those clients is always very positive.