Shell, Panama City Beach FL

The female employee is rude and unprofessional to me as a customer. She should be fired by the owner or manager. I'm not coming back for a while.

I am very disappointed. I went to this store to purchase $75 in gift cards as a Christmas present for my son so he could get gas. Upon purchasing the cards I was told they couldn’t activate the cards but that my debit card wasn’t charged for the purchase. IT WAS CHARGED! I returned to the store same day to get it resolved. December 24th The clerk called the owner and he told her he would come in and get it resolved. I left the receipts and my number. I didn’t hear anything back after several attempts. I gave the cards to my son anyways and told him it would get resolved. I called the number on the back of the cards and they said they couldn’t get it activated. I called the store yet again on Dec 29th and got a manager (I believe) she said that she too would get with the owner and see if he could get it activated. Now here we are January 5th and I still haven't heard anything back. I asked for my money back and apologized to the manager that she has a boss (owner) that cares so little about his customers and her as well that he can’t get this resolved. I JUST WANT MY MONEY BACK! Why is he even selling cards that can’t be activated? I will try going to the store again and ask for my money back. After that I will NEVER go back to this place. Horrible owner that doesn’t care.