Sleep Number, Lutz FL

I am beyond disappointed with this company’s customer service and have not even received my mattress yet. I purchased it 3 weeks ago and was scheduled to be delivered today between 8-11 am. We were home all day long and nobody ever showed up or called. We finally called customer service at 1: 30 pm to find out the status of the delivery and I was told that the delivery person called to get access to the gate and nobody let him through. Supposedly he waited 15 minutes and left which is totally a lie. Afterwards I called customer service and spoke to a representative and a manager and said we have been re-scheduled for 1 week from now and there is nothing they can do. I said we might cancel the order and purchase from a different company and didn’t seem to care one bit. If this is the way the process of the delivery is going I can’t even imagine what the rest of their customer service and quality of their products is going to be like.

This expensive glorified air mattress sank within the first hour. Now arguing to get a full refund. Used the bed for 4 hours. They use the NFL to get sales, well this company just got put on blast in our NFL wives group! Your sales are about to sink! This is a scam!

Do not believe the online or mailed media, in the ad, they show a mattress, pedestal, headboard, for $899 for a queen sleep number 360 c2 smartbed. This is the price for the mattress only.
Feel deceived, will now never buy from sleep numbers. Will be contacting state attorney to see if they have violated any Florida laws by thier sales ads

So I purchased this mattress along with the adjustable base. The two items cost over $6K. I was told that there is 100 day return policy. 4 days after the bed was delivered I called to return the bed. It was horrible. It feels like you are sleeping on a pool floaty. It doesn’t connect to the app since the bed is 3G and most phones are 5G. The light under the bed didn’t work and the technology is very outdated. After calling customers services about 5 times I was approved the returning of the mattress but not the base. It has been only 4 days and they won’t allow the return. The sales rep never mentioned this at the store. Instead I was reassured that I would be able to return it. Now I am stuck with an adjustable base that is designed specifically for sleep mattress and it cost me $3200. The customer rep told me to sell it on line. This store is a scam. They don’t disclose the details and make you sign a peace of paper telling you that this is for financing purposes. It turns out I signed the agreement which supposedly says that non adjustable bases are returnable but not the adjustable ones. None of it makes sense. Do NOT buy this mattress or the base. It is horrible and you will be stuck with it whether you like it or not.

Poor customer service, salesmen do not disclose the final sale portion of the purchase. There's a reason you can only leave reviews per store. Because the corporate ranking would be very poor. Stay away from sleep number!

Unsatisfied with bed. They have a policy to exchange within 30 days but they never answer the phone during business hours & the text option doesn't get a response either. Shouldn't have to physically travel to the store for what can be taken care of over Brief a discussion.

They'll tell you how much you need the base but fail to mention the base is final sale. Feel like i got trapped with a sleep number bed. Don't try it unless you are certain you want to keep it. Don't believe the whole "try it out and return if you don't like it" it's a lie!

I went to the store to try out the bed and I was comparing it to another one at famous Tate. I did like the bed however was also comparing the timeframe to receive it. I specifically told the salesman That I was experiencing a back issue flareup, and that I was looking to get to bed soon. He promised we would have it in 10 days. Two weeks in one day later I called to inquire when we can expect the mattress, and they never placed the order. My order went in September 26, and my mattress is expected to arrive November 12. They have very poor service and no communication with the customer.

Do not make the mistake of buying an overpriced air mattress with terrible customer service after the fact from a company that does not care. They make you wait on hold forever, make you go through hoops, then do not follow up or fix your problem even when it is with their paid installers. Go buy a coleman air mattress instead.

Arguably, the worst customer service interaction I have ever experienced. My mother was scheduled to have a delivery made between the hours of 12 and 4. I arrived at the house at 12: 20 and apologized for running a bit late, and explained to them that my mother had been hospitalized the night before, so I tried to get to the house as soon as I could. I turned around to open the garage door so they could unload the truck and be on their way, and just as I did so, they sped off without saying a word. I called the store, and they referred me to customer service, where I sat on hold for 10 minutes, was disconnected, and then sat on hold for another 20 minutes while waiting to speak with a supervisor. This was about the most disrespectful interaction with a company I have ever experienced. I would steer clear of this company at all costs.