Social Security Administration, Port Charlotte FL

Excellent and quick service on a Monday morning at 9 A. M. Helpful security guard, but does not answer questions about your SS or Medicare. BTW, you might want to lock your online SS account to avoid or minimize identity theft where they steal your SS payments. Tell them you don't want them to change anything online, only if you personally show up with ID.

Hope they replace the man working at window 9 I believe it is. Older white man with glasses. First of all he was discriminatory towards someone with disabilities. He tried to come up with every excuse in the book to not let you accomplish what you are trying to do. I didn’t realize that social security representative was allowed to over rule a doctors letter. I felt like I
Was in a court room for two hours fighting with him. I don’t have this issue with any other employees there. But I’ve gotten him on multiple occasions. First time I tried to reason and say well everyone has a bad day. But nope. Every other time he has been just as rude, patronizing and nasty. I will specifically request to not speak with him next time I am there. And I will be filing a complaint, and reporting him for discrimination.

I had never been to the Social Security Office before & I had to go there to get a new SS card because I got married. Everything was pretty self-explanatory if you read the steps they want you to take to sign in. There is a gentleman/Security Guard at the desk who is helpful if you need him. I was there for approximately 15 minutes total. J. Lopez was the gentleman who helped me get what I needed to change my name & get a new SS card. I couldn't help but compliment him on how helpful he was & he made my first time dealing with something like this so easy.

Super nice security guard Joe, super helpful staff at window 8 (forget her name), took care of my request immediately. Of note: I had come several times the previous week only to find the doors closed and locked, the guard asked me they are open Monday thru Friday 9am to 4pm.

Just went to go talk to some one online says they are open but they are closedd then a lady said she works up there there damage but the place under it open. An she going to work. Doesn't make sense truthful.

“Agent/officer” Dobny should not be allowed by any supervisor to interact with customers. The guy is a sad excuse for a government representative

After doing all of my paperwork online I tried to come by quick during my lunch break since they do not offer any weekend hours or evening hours and was denied service because I don’t have a mask. Thanks for wasting my time.

Johnny was kind and attentive to providing me quality customer service. He was very friendly and helpful. Filling application for social security card online is helpful before going in. Process was a breeze. Thanks Johnny

Fighting over 6yrs they don't Care my family and others I know lost their lives before getting theirs and some just a little bit before I feel its gonna be same with me with each sickness and disease they find in me and yet the ssi still denies me and I can work even therapist and doctors say I can't.these people have no heart. Unless your from the same state as them.

Professional and courteous, Answered all my questions and walked me through the process of enrolling is SS and Medicare, People doing a good job isn't very news worthy so we don't hear about it but the folks I dealt with were great!

I have only had telephone interaction with the office-but I can say that Jessica treated me very kindly at the initial phone call. Also, SSA made an error and closed my file. Jessica IMMEDIATELY contacted me and apologized and remedied the situation.
Can’t speak for anyone else but thank you, Jessica, for your prompt attention.

Quick service. Very friendly and knowledgeable representative. Answered all questions, in great detail.

Arrived just after 9am. The woman checking for masks, the guard & the agent behind the plexiglass all very courteous, friendly, helpful and efficient. We had two issues that were quickly solved.
Outstanding service from an important government agency. Thank you!

Today is 2/28/22 9: 35 AM. The man answering the phone at the Port Charlotte, FL SSA office is SO RUDE, he has no customer service skills at all and his manager needs to move him off the phones.

Its absurd everything else is open and you guys close.the clock does not stop moving and so does the bills.

Hi, I was so nervous to have to go and get my son’s replacement social security card. Thought it would be such a hassle. But today I went, and just minutes before heading out the door my elderly neighbor had a medical emergency. After I got her assistance and in the ambulance. It was 3: 30pm. I was even more sure my experience would be unpleasant because I would be showing up so close to closing time. I went in, filled out the electric kiosk. And my number was immediately called. This is where I met Mr. Denis. He was dapper in his suit and extremely pleasant. He could tell I was flustered, and I apologized for my timing. His grace was exactly what I needed. He happily helped me in just a few key strokes and my son’s replacement card had been ordered. Such a quick interaction but impactful.