Solano Cycle of St Augustine, St. Augustine FL

Quick and easy rental services. The coupe was definitely a blast driving through the town!

Bahaha.these things can be fun I suppose. We thought it would be a fun way to scurry along St Augustin's narrow streets. Should you decide to try it out for yourself toss the map and follow your own instinct. We got hung up trying to follow that map. Be sure to smile and wave to the kiddos along the way.

As much as I do not like to write reviews, unfortunately I feel the need to write this one.

Last week I experienced what I can easily rank as my Worst customer service experience at least in my last 25 years, in Solano Cycles of St. Augustine.

Before I describe my experience, in my personal opinion I can say that it seems that the main thing that they are good at is at rentals.

A month before, I bought a $10K bike from them. I made an appointment to pick it up after it arrived. After I got there, I had to wait like 2 hours to pick it up mainly because they were too busy taking care of the people that kept coming in AFTER me to rent bikes. Not necessarily because of my paperwork.

Now here comes the Worst. Three weeks ago, they called me that a part I had ordered arrived. That same day, I made an appointment with 2 weeks of anticipation (last week) to get the part installed and have an oil change. Martin told me that he had to order the oil filter in advance, and I agreed.

Two weeks later, after a 1 hour distance ride I arrived to my appointment on time. I had explained to him before that because of the distance I could not drop the bike to pick it up the next day, that I had to wait there for the bike. He agreed. I arrived at 11am per the appointment and turned in the key.

Since I was in the middle of St. Augustine's attractions, I told him that I was gonna go out have some lunch and do some sight seeing walking. He agreed.

I came back two and a half hours later and my bike was not ready. He told me that the cargo box was already installed, but that the kymco oil filter that he "ordered" 2 weeks ago had not arrived yet. He told me that he had to research and order a compatible one from a near auto parts shop.

A person with an Auto Zone or Advance Auto parts (can't recall) shirt arrived 45 minutes later with a STP oil filter. An hour later, Martin told me that they can't remove the original filter, that they do not have a tool to remove it. He left to get a tool to remove that oil filter and returned 25 minutes later.

To summarize, I arrived at daylight, 11am and did not leave their shop until 6: 15pm (already dark). I was literally their last person in the shop before they turned off their lights. I had to ride back home 1hr at night (I don't like long rides at night) under rain.

7 Hours waiting for a 2hr job at the most. I told him right then how I felt. He didn't even apologized, looking for excuses. He still charged me for the full oil change and said he gave me a discount. I just have to LOL now! I do not care much about "discounts", I care about good quality work and customer service. By the way, the whole time I was there I had to approach him for updates. He never cared to come to me for updates.

I will never do business with them again! Not even a rental.

Don’t waste your time going here to rent a bicycle. There website states they rent bicycles but got there being told they don’t rent bikes anymore.

This place was the only one we could find open. The other was closed due to parking lot construction. Their equipment was trash.

Great customer service! The prices weren't bad at all, they have a variety of motorized vehicles good to rent and exploring the town.

GOT HURT! Totaled and flipped a coupe scoop when Troy was driving too fast around and round about three weeks ago. Friday by hitting a golf car in there lot. Hope he's ok his chest was hurting

We rented a 4 seater golf cart to drive around Historic St. Augustine. It was great! Got to see a lot more than the tour gives & we controlled where we went. It was quick & easy to rent. Very affordable. Recommended

The girls were absolutely amazing! We had a wonderful time touring St Augustine and finding places we didn't even know existed) also, the longer you rent the golf cart the more money you save)

Staff was wonderful and made our experience very easy. We're locals and had friends in town. We had a blast all evening and the next morning! The Overnight rental is the best value and way to go! By renting at 4: 30pm you beat the heat of the mid-day and don't have to return till 11am the next morning! We will always recommend this to friends and most likely purchase our own scooters from them down the road. So much fun! Thank you!

A very quick and easy experience. It was awesome to have the moped after hours too. We had a great time!

Best Shoppe in Town for Rentals! We like to Come on Weekends and take the Red Mini Coupe. What an Awesome time we have! We Love Driving thru St. Augustine and over the Bridge to the Lighthouse!
We Highly recommend this Shoppe!

We rented scooters to ride around St Augustine. Took a little while to check out at this place and vacation time is so valuable. But staff was nice and we enjoyed our scooters.

Definitely will rent again and recommend…the people were so nice and friendly…prices were reasonable. Had so much fun

They got good deals on scooters and warranty. Just don't have your scooter serviced here expect to pay 100 dollar bill for something you can do yourself for cost of oil and air filter gas filter.

Want to get ripped off? Buy a moped here, I did. It broke down the same day I bought it. They refuse to give me a refund. It's been in their shop for 3 days now. Still not fixed. They are not accredited for repairs. Trust me, stay away from this place. They are not good people. 7 days and still waiting. Will I ever even see this scooter that I don't want ever again? I guess Solano Cycles just makes money ripping people off. That's $1720 that I just paid for NOTHING!