Southbank Hotel Jacksonville Riverwalk

We had a very poor experience, from being checked in to a dirty room, to a broken room, to a room that smelled weird (not terrible just weird) but by that time we gave up, to being comped breakfast, very slow, cold over cooked food, just a poor experience, if you do stay though, valet your car so it's in the locked gate, so many homeless around for a semi nice area, there were cops out front dealing with someone everyone we went to go leave.the sweet bartender who was there this weekend was great though,!

I came in town to participate in Jacksonville Caribbean Carnival (check out what you missed- same name on IG, FB & X). My place to stay was SouthBank Hotel. I've stayed here previously but this visit was even better! From entry the Front desk staff were so pleasant and professional definitely service with a smile!
Which is rare these days. They also recommended places for dining which were excellent choices. My room was very clean and when you turn on the TV it reads welcome & your name. (Very cute & personal touch). Huge TY to Pier 1515 breakfast staff, exceptional service as well. And the location on the riverfront. Just calming and relaxing. I look forward to visiting soon. And keep up the awesome service! #NFEWO

Everyone was so nice! Made our stay a real mini vacation. Would definately go back. Skip the breakfast bar, uck.

My room was missing a microwave and the office maker was broken. Also there was no full length mirror. However, other room had these amenities.

Everyone was fantastic. The atmosphere at the bar was great. The water taxi to the Jaguar Stadium was cool.

What a disappointment. This place was understaffed to handle the guest needs. We came here to watch the 49ers the bar area was packed and they had 2 ppl working the entire area. The bar tenders gave up trying to take orders. I feel like they should have been better prepared knowing how booked they were. We were told they couldn't handle food orders either so we ordered pizza delivered and went up to the room. We tried to stream Netflix but the hotels bandwidth was so maxed out you couldn't watch anything. So now we're staying at a place that can't accommodate food, drinks or tv for their guests. What a joke. The hotel is obviously using a cheap internet connection around 100mbs when all they would need to do is upgrade to 1G for about $500/mo, $6k/yr to make your guests happy. When I complained I was told by the staff that they've complained for years and that management doesn't care. Won't be coming back and will make sure to not recommend to anyone coming to Jacksonville.

I stayed in this hotel for a whole week.location is good so are the bedrooms - they are big and wide.however, frontdesk people are rude, and are not helpful at all.people from the bar dont really pay attention to the costumers.
During the weekend, the hotel gets crowded and noisy, which can be quite challenging to sleep because people keep screaming & drinking on the corridors and the staff doesnt do anything about it. I actually called the staff and they didnt do anything. It seems like a normal thing there.
I hope I will never have to go back to this hotel, it was a major disappointment.

This is a beautiful building in a good location with a good price. Unfortunately the Internet speeds I was getting made it hard to work in my room.

Very friendly staff, clean rooms at reasonable rates. Well located for out of towners. The common areas are lacking in design quality. Overall, it was a good experience.

How about updating to a smart TV that works. Also how about investing in a internet signal booster.
On the other hand, great access to water front and water taxi's.

First of all, they shouldn't even have river walk or Riverview in their ad as there are so few rooms out of the whole hotel that can see it.
Secondly, they have no microwave in the room. You have to go downstairs to the lobby to a microwave that.
Absolutely takes 2 and a 1/2 minutes to bring just water to a boil. And you have to hang on to it when you open the door or it will fall off the cheap cart that it is on.
Thirdly, don't bother asking for an extra pillow or a blanket because you're cold. The one they have on the bed is no thicker than a sheet.
Fourthly plan on streaming as they do not provide any channels with special movies.
Fifthly & most importantly. Watch out for their hidden charges. (Twelve dollars) $12 a NIGHT to park your own car and (Eighteen dollars) $18 a NIGHT for valet.
Three restaurants and you can even get a glass of milk.
No coffee to be found anywhere on a coffee cart. No Nothing, Notta
It's difficult to find an employee for help. Good Luck Chuck

Southbank Hotel in Jacksonville Florida by Marriott has great receptionist and valet parking and clean rooms. Lots of attraction places near the hotel. Next to the river and all beaches. No complimentary breakfast though! Fifteen to twenty minutes from TIAA Bank stadium depending on the traffic.

Attended WasabiCon in 2023, and stayed here during the convention. It was superb. The staff were helpful and nice, the bed was comfy, and I didn't want to leave! 11 out of 10.

This hotel is in need of a renovation. Much older than most Marriott's I have seen. The room upon stepping in looks great, however, as your stay progresses, you see issues.
Almost all of the hardware in the room is loose, barely hanging on to the walls or their fixture. The chairs on the balcony had loose screws holding them together.
The pool area was very dirty and in need of a makeover.
The conference center was very nice and welcoming.
Received "free" breakfast, but had to pay an upcharge for the buffet style breakfast. Old potatoes, bacon, and sausage as it tasted. Only saving grace was the eggs.
Overall, as a loyal Marriott customer, I would rather stay at the Hyatt across the river than this property again.

My Brothers and I stay here every time we have trip here. Just one thing that I would like to see is a handrail in the.

The hotel was very nice, though when I checked my reservation and arrived it wasn't what was told. We received an upgrade to the Hart room and had a pool side area. The walk to the bay was close and nice at night time. We went to the KC v. Jax game and it was a fun day overall! A. M.breakfast was nice at the hotel and the bar was a bit packed but do-able for a couple drinks