SouthState Bank, Avon Park FL

I just opened an account and was trying to check my balance over the phone. It's impossible! My debit card was activated at the time I opened the account. I wanted to put this account with my billing info on my monthly bills. The phone banking would not accept my pin or ss # I tried calling. What a joke! After being told my waiting time was 16 minutes I waited. 45 minutes later I hit the prompt for a call back another 40 minutes later someone called and moments into the call was dropped. You'd think she'd call right back but noooo so here I sit on hold for another 55 minutes. Horrible customer service. Horrible experience through phone banking.

I was in the process of buying a home and with the help and long hard work of the ppl that work at this bank did what they needed to to get me into one.with there help and the help of Calvin Osha from Century 21, i wouldn't be in my first new home.i want to give a big shout out to Byron and Andrea Webb for all there help on there end.thank you