SRQ Customs, Palmetto FL

Freddy and the rest of the staff showed these guys really care. A lot of these custom shops don’t care about customer service but these people are genuine and extremely knowledgeable, they kitted me out with something within my budget.
I am not the type to usually go to custom shops because Id rather save the money and install it myself but audio stuff has always been frustrating so I came in. They gave me a setup Id never be able come up with myself and I love it.
Would recommend 10/10

Ordered 2 speaker adapters for a MKV GTI. They're exactly what's needed to put in the aftermarket speakers I bought. They are in great condition and going to hold up perfectly. There was a delay in my order which I got upset about and the owner deserves my apology for previous reviews people may have read before updating this one. Taking a step back, this owner deserves these 5 stars because they followed through and kept in contact once I made my complaint clear. I'd always rather put my money in a custom or small business' hands rather than a large corporation. I would recommend this business to anyone looking for this kind of custom work. Will add photos when we get them installed.

Awful business to deal with, no communication at all. Every call has been straight to voicemail with no call back from anyone. No responses to emails either. Ordered a loaded enclosure for my truck about a month ago and have no idea where it is at.

Don’t do business with these people, seems like they’ll take your money and run

Reading the reviews I decided to go to the shop rather than calling. I was in the market for a wireless CarPlay receiver for my car and had done the research. Without my mention, they asked the right questions about what features I was seeking and recommended the same unit I had decided on. The install was done a week later and exceeded my expectations. I discovered a minor issue the next day, drove to the shop and they rectified it immediately. They have a passion for car audio and it shows in their work.

Quality of their products are good, that's when they decide to actually create products.
SRQ Customs communication is absolutely horrible, the worst I've seen. I called several times within several days to make an appointment, no answer.drove all the way to their shop from North Port (1+ hours away) to find two guys lounging around "chilling". Talked to them, made a verbal appointment for a Monday, they did nothing within a computer system nor did they even write down my info. Within a two week period before the appointment, I had called several times.no answer, emailed several times.no responses, texted the owner's cell phone several times.no responses, left messages, no call backs.no responses at all. I can understand being busy that same day and getting back to me within a 24hour-48hour period.but 10 full business days and still no communication, that's pretty bad. I recommend anyone reading this to go to M&R Audio in Bradenton. Save yourself the headache and hassle.

Ordered a speaker box from them, they said a week, it took 4 and boy is it junk. Paper thin and busted. They returned one text to the main number but no contact for 2 weeks from them.

Definitely not a company I would recommend to anyone. I made several phone calls per day to reach someone and never did I get ahold of someone. So I drove there twice and there was two guys in the shop working. I had said I've been calling and no answer. I had a box made for my truck and after several weeks I was able to get one made. The box looked alright, The holes cut out were to low and the subs were resting on the floor and then after everything was hooked up the box and sounded like garbage. I reached out to the owner and told him the issues and not very responsive about the issues. I had suggested to work this out and get a new box made right with no issues. Still to this day no response about a refund or a new box to get made. Definitely don't know what they are building.