Staples, Orange Park FL

As a business owner coming in to get assistance in copy and print, Jamie was unprofessional, rude, and lazy. He was uninterested in helping me with thousands of documents and was unhelpful with the self service errors I occurred. Will not be coming to the staples again

The time right now is 6: 25 P. M.on Saturday March 5th, 2021 and the store is completely locked up 100% and there is another customer trying to get in the store. Guess I'll take my business elsewhere today!

I am a relatively frequent shopper in this location, and have been for many years. I have seen the quality of customer service in the Orange Park store decline in recent years with multiple changes in managers, and have had multiple negative experiences in this store in recent months. My most recent experience began 3 days ago when I ordered some ink and paperclips from staples.com. When the box arrived yesterday, it was well sealed, with no shipping damage. However, when I opened the box, it was missing the paperclips, even though the invoice/picking slip inside indicated it included the paperclips. Even though this may seem like a small item, it was something I really needed for a function in only a few days. I was left with no other option other than the inconvenience of having to stop by the store so as to rectify the error in time for my needs. When I went to the store, I brought the package and contents with me, and explained to the current store manager what had happened. He determined that the store did not have the exact product in the store, but instead, only had a slightly more expensive equivalent in another brand. The cost difference was only $3.53, but rather than demonstrating good customer service and just allowing for an even exchange to compensate me for the error by Staples, and the inconvenience it caused me, he refunded me the money for the ones I had purchased online and charged me full price for the higher priced replacement. Yes, the additional cost I incurred was small, however the principle of good customer service was lost in this case. This store manager needs a lesson in customer service. I am less inclined to make this story my "go to" for office suppies. In regards to shopping at Staples, this was one time I can say, "That was not easy"!

Ashton was super helpful, and patient with helping me in the printing section today. He had a lot going on, yet remained calm, professional, and productive the entire experience. Will definitely be coming back to this location in the future.

Wanted to get one page copied, but they were too busy to do it. The copy center has typically been less than helpful and definitely discourteous. It feels as though they look down their noses at you. The other employees in the store are very friendly and helpful, but not the copy center.

Clueless workers, will not price match EXACT product from best buy, misleading "110% price match"

Just walked in the store, sanitizers are $14.99 for a bottle. Ask for a bathroom, their bathroom is closed to public. I am business owner and I know if you are open to public you can't deny people to use the bathroom. Didn't even wanted to buy anything. I was shopping for a computer. I will never be back there again.

I called in regards to creating my own business cards. The lady that answerd the phone said" I dont know"? Transferred me to another department.eventually hung up after nobody picked up phone. See ya!

Horrible customer service. No assistance and yet everyone sits around with no masks on, will never come back, I will only shop at Office Depot

I don’t know what it is now, but every time I go to this location there seems to be some sort of problem and a rude employee. I went in to see if I could get a laptop and the guy was like “sorry I’m all out”, my mother asked if she could get a rain check, and the gentleman looked at her clueless. So we went and spoke to the manager, he didn’t even want to help and said the exact same thing as did the other gentleman. The entire experience was horrible. I hate this store. This is where I originally bought my first laptop, and at the time there where friendly staff. Now it’s like people have attitude problems.

I was there a few months ago and forgot to write a review, but the printing department people are very rude. I spoke to management because it was that bad so hopefully they did something about it by now.

Staff watched as multiple people had issues in the print center. Incredibly unprofessional attitudes towards customers. To be honest after seeing it all I put my stuff down and just walked out.

This place is amazing I used to work in retail and I hated customers that came in two minutes before we closed I unfortunately had to do this tonight as we pulled up we saw the doors on the inside the security doors the chain doors being closed with a guy standing there we walked up and he open the door and I apologized for coming in 2 minutes before you closed I asked if you were closed you said no we're open for another 2 minutes I said man all I need is a receipt book he took me right to them and told me where check out I asked the cashier what that man's name was this man's name was Bob so I want to personally thank you Bob your customer service skills are unbelievable I can't say I would have done the same thing in your situation so I really appreciate it thank you very much you guys are amazing!

Called to make sure a specific item was in stock before I drove 20 min to the store, and was told that it was. When I got there it wasn't. Asked another employee to check again. Took her forever because she kept saying she was trying to find the number to look it up by. I suggested typing in a certain number twice, and she said no I don't think that is it. The 3rd time I suggested it she finally tried and that was it. It was not in stock. I guess when I originally called, he couldn't be bothered to actually check, and then tried to say that he got the sizes mixed up. Waste of time, and these employees aren't very good at their jobs.

I was told that my copies would be $20 & when I came back today the bill was $60. I guess I shoulda got the quote in writing. DON'T trust what theor employees say