Starbucks, Sarasota FL

Pretty bad Starbucks. Took 20 minutes to make two Americanos. I mean, you could GROW the beans faster. Tables, chairs and floor dirty. Barista with the red hair has a pretty awful attitude.
If CEO Howard Schulz wants to see what’s gone wrong with Starbucks, he should start right here.
Shame because it’s a great location with lots of customers.

Please do not advertise what you are not providing at this location. They do not accept rewards at this location. So I had to pay for my drink, when I have earned enough rewards for a free one. I told the barista I had rewards, and she told me “Sorry we don’t accept rewards here. ” Lol, then I saw this sign.

The worst Starbucks on the history, the girl with red hair awful service.
Do not go there if you like the store

This Starbucks inside Macy's at University Town Center in Sarasota is a good Starbucks location that you can get your order while shopping. The location is convenient and it is easy to get in and out of when you are on the move. I have been happy with all of the purchases that I have made from here.

My husband waited in line patiently ordered the Venti strawberry refresher no ice! These baristas didn’t even fill the cup half way! According to Tonya whom was very rude and not polite at all said, “that’s how we are suppose to make it according to Andrew who is our manager. ” The shift supervisor also said the same thing! I explained to both of them this is poor customer service and all Starbucks are ran and operated under Starbucks! I have never had any issues ordering my drink and they have poor manners, impolite, rude and very obnoxious team working here! The shift supervisor mentioned they are under new management which explains a lot, because I had no issues in the past. UTC mall is a high end mall and a customer should not have issues with a $5 drink period! This is absolutely not ok and they need to be FIRED! I even told them I would have no issues bringing my business across the street to Super Target Starbucks, Tonyas reply, that’s Target. I said you have a lot to learn as it’s Starbucks and the expectation is no matter where a customer buys their beverage at a Starbucks it’s operated under the Starbucks name and not your so called managers way! In conclusion this location is being cheap and it’s not worth my time or money to spend here! Stay away!

Waited 40 min for an iced coffee, one person making drinks. Worst service.