Starbucks, Panama City Beach FL

Had a gift card so ordered a drink on the mobile app for pick up. Said it’d be ready 3 minutes after I ordered, and no I don’t expect that to be accurate - I know they are busy and I hadn’t even left my house yet. However, after arriving I sat to wait for my order to show up on the pick up counter. 40 mins total after ordering and it still hadnt been made. What’s the point of doing mobile pick up if I can just go thru the drive thru and get my drink faster? Stupid. I just left because I didn’t care enough to wait for them to make the darn thing any longer. Not saying it’s their fault, they are probably understaffed possibly, but that’s just ridiculous that a pick up order is not ready in FORTY MINUTES over someone else’s drink who did not do a pick up order ahead of time. I don’t even frequent Starbucks often, but when I do use the rest of my gift card, I will go to another location. This one is off my list for good.

The lady was rude as hell! She kept yelling we close at 4pm. We understand that we ordered coffee and we will be keaving.

The coffee is good, but my dog insisted on a pupachino. I said no. He said "that's a nice carpet in the house. It would be a shame if something happened to it. " So I stopped.

I walked in
Stood there for over 10 mins while everyone walked by me and ignored me

No one wanted to take my order
It was stupendous

Finally after watching 3 people get serviced in the drive thru I asked loudly if I was in the right place?

I was told only one person could take my order
It was a older lady and she was busy.

Then our came someone else the 6 th employee so far and. The first one to acknowledge me
She said hello I'll take your order

Note someone different then the older lady

I'm surprised at the management it's absent
The employees are obviously unsupervised

Worse place for coffee

Was also given a reprint receipt so I didn't have the survey code!

Hopefully this is just a one off. I normally hit the drive through at this location. Today I decided to walk in. I was not greeted at all for the several minutes I stood there. Lucia finally did greet me. She was pleasant, and quickly took my order. The girl who was predominately making the drinks along with a girl in drive through seemed to be in conversation on their headpieces about a recent phone call about brand and couldn't be bothered with me I guess. I work in this industry. I observe a lot, and normally all Starbucks locations have someone who immediately greets their guests in a friendly manner. Outside of Lucia, everyone seemed cold. The energy matched that when you walked in. Bummer.

This store has drive thru, seating inside and seating outside. Friendly staff, not much choice of baked items. Ambience is quiet, solo, not conversation conducive.

LOVE THIS STORE ITS THE BEST ONE IN PANAMA (and the callaway store) Hanna was so cool, had such a great attitude, and is the reason i favor this store over others! Give her a raise!

Disgusting! The attitude of the employees at 6: 00pm on a Thursday, where is the manager to see what their employees are doing?

Quick service! My Cinnamon& Dolce iced coffee is always good! Very friendly staff! Quick service!

I love this Starbucks specifically! The workers are awesome, and they rarely mess up any of my drinks! #MorganIsTheBest

The staff was the best thing about this location. We ended up just staying in there talking and made like 3 orders. Definitely one my all time favorite Starbucks I have ever been to

The store looked nice and clean. The baristas were not very welcoming. My drink was made wrong (not the barista fault, but the cashier) told the barista and there was zero care, but she did correct it.

I love this Starbucks! Great location and calming atmosphere to do your work while you enjoy those "pick me" drinks and snacks. Sometimes you gotta pamper yourself while you work.
UPDATE: Pumpkin Spice Cream Chai Tea Latte is heaven in a drink?

I was having a bad day, a really bad day. I came through and ordered an iced chai pumpkin latte with almond milk, and it was amazing. But what really got me was two of the workers noticed I had a frog stuffed animal, so I showed it to them. One of them ran and gave me a small frog pin. It turned my whole day around. It was such a small gesture that I will think of forever! I needed that positivity in my day and if I could I’d give them a million stars. Thank you guys.

Always a pleasure. I brought my dog on vacation and they truly make him feel special. He was fawned over everytime we stopped for coffee. Great drinks as well!

So went through drive thru the driver ordered she “couldn’t understand him” so I repeated the order form the passenger side. She still couldn’t understand me. So I was literally yelling my order to her and I could hear my echo clearly. She said she couldn’t understand us still. Finally after the 4th time stating our order I just pulled to the window where she could CLEARLY understand me. When we got to the window she said she couldn’t take my order at the window I would have to pull around and get in line I explained I was not going to pull around and wait in line again. She took my order and told us to pull around and wait so we did. Came out with the complete wrong item. So apparently their manager doesn’t understand English at all and they need to find themselves someone that does understand English.

I got a idk even what is was called Carmel crunch and it was supposed to be the large. Well it was smaller than the drink my son got for twice the price. I asked them is this the large and they say yep and I couldn't do nothing but laugh. It was good but holt cow is was super small. I drank it in two tiny sips lmao fr. I might make a tiktok about it if I happen to be with someone who goes cause I won't be going myself.