Summit Broadband, Naples FL

I have been trying for 2 months to get my account balance corrected I made 10 calls to customer service and sent proof of payment six times. It never got corrected. Finally I stopped into the summit office on Collier Boulevard and spoke with Valerie Ochoa. It took a couple of weeks to get it straightened out but finally she fixed it. All during the process she kept in contact with me. She was the ONLY ONE in your company to do so. Without Valerie I don’t think the problem would ever been solved. I can’t say enough about her professionalism. You are lucky to have her as an employee

I had a billing issue with Summit. Steven Festa took care of it. He was very courteous and professional. He wanted to do more for me however his hands were tied. I felt he went above and beyond. I would like to comment regarding Summit phone assistance. I waited for over an hour and still no one answered I had to personally go to a Summit location and that where Steven helped me out. Thank you, Steven

I want to drop off my old equipment. They do not respond and the phone number here in Naples is not in service. Anybody knows where there is a working facility where i can drop off?

Our experience was terrible with this provider. There was no resolution to a problem which was an incorrect installation on their part and they took zero ownership. It was handled by Manger without resolution and the experience was unacceptable.

Do not use this company under any circumstances. Our internet has been out for over a week, and while the phone service staff is pleasant, there is absolutely no knowledge or accountability or urgency or any straight answers. They did send out a technician, who basically confirmed it's not working, and then simply left. That was 4 days ago. I call back in and there aren't any notes added to our file. Internet is a vital utility, and the idea that they can get away with running a sham company, taking advantage of the public is infuriating. When I ask around the community, people just nod their heads in acknowledgment that they are terrible to work with. It's almost better to not have internet through them at all, and just use my phone as a hotspot.

Without a doubt the worst service I have ever had. You wait over an hour for customer service and then it says leave your phone number and we will call you back, the video constantly goes out. Since we have had this service they have been out at least 15 times. Don't use this service!

I want to express my complete delight in dealing with representative Jatavia at your Naples office on Collier.
She wore a smile when she greeted me and I wore a smile when I departed because she solved my issue.
I wish all customer service reps had her professionalism and courtesy.
Thank you!

Professional. Caring. Knowledge. Words to describe my experience with Jatavia. Worked through the issues. Resolved the issues. Pleasant. Thank you for the wonderful customer service and expertise.

We have had the telephone service out for many of our owners and there does not seem to be any concern on the part of either the company or our liason - the feel of their message. It will be on when it is on. Stop bothering us. Thanks for "upgrading" services on Monday.

The WORST provider I've ever had the displeasure of working with. Customer service is bad, they barely show up when they say they will, and take advantage of their customers. My apartment complex is getting kick backs to keep Summit as their only internet provider to residents so I'm stuck. But there's still hope for you to stay FAR away from SBB as possible.

EDIT: The comment below told me to reach out to the customer service team. When I called, I spent 30 min explaining my issues only to be left on hold. I hung up after an hour. I will now be posting 1 star reviews until someone from Summit resolves these issues.

Easily the absolute worst cable company I've ever dealt with, and it's not even close! First of all, I've lost services 6 times in the past 4 weeks. We are now going into week 5 and again I have no internet service. I call, I get the same run around how no one can help me or do anything at that time and they can send out a technician. The best part is they don't send one out the same day, and a lot of time the next. So now I'm stuck with no internet again for at least 2 days before the tech comes out for the 5th time, yes 5th time now, in the past 5 weeks. What a run y'all are having, 5 consecutive weeks I get to see a memener of your lovely staff enter my home and do the same exact thing and leave me with internet that last maybe 3 days if I'm lucky. They don't work on Sundays BTW, so good luck trying to get services restored on a weekend. As someone who works a lot from home and a college student as a spouse, your service standards are the minimum I've ever seen. I've spoken to 2 different managers that call me from Orlando that say the same thing. This company is an absolute joke. I was so happy to have fiber internet services and the promise of what I thought would be a game changer, instead I got what it easily the most awful experience I've ever dealt with in any company. How many bandaids does it take to realize there's a bigger issue here? Fix your sh! T Summit, cause the more and more these type of service reviews get out there, and there's a lot already with very similar experiences, the more customers will just avoid you. Good thing T mobile is in my area offering internet service for a fraction of what I pay now. Thank you for making my switch easy.

Worst cable, internet and home phone company ever. They made a mistake on my phone bill and I tried to call them to correct it at 11: 30am. On hold for 1 1/2 hours and finally got a recording that I could leave a call back number. Then a guy called me back and I told him my problem. He said he had to call me back and it wouldn't take long and that was 4 hours ago. So After 6 1/2 hours still no customer service. I constantly have to unplug my cable and modem to restart system as TV freezes up too. They just send an email apologizing and asking for patience for months now. Pathetic. I hate this company. Worst customer service I ever experienced in my life and I had to deal with allot of bad customers service as we all know these days. But Summit Broadband takes 1st place as the worst company and customer service ever. I am in an association, I didn't pick this company or I would cancel them. Disgusted. And their local phone number is not in service either. It wasn't been since last November.

RUN FROM THIS PROVIDER! There’s absolutely zero accountability in this company. We are constantly having issues with this provider. The customer service line seems to always be making empty promises. They never call back, they never refund your money, they never give you the credits they promise. I’ve never experience this low a level of customer service from an internet provider in my life. Summit you need to do better! Your customers aren’t happy! Your customer service employees don’t know anything and they can never DO anything.

If you have the option go to comcast or anywhere else at all.

Very poor customer service I was told that they would be back in touch over a disputed bill however they did not and then tried to charge a late fee

I had to find a replacement for the cover to our broadband box - contractors had thrown the original away. Jatavia listened, made phone calls, and contacted me after finding a box for me at another location. Rarely do you find an employee willing to really go out of their way to help you resolve a problem - she did. Exceptional service from her. I am truly grateful.

Waiting for 45 minutes for someone in customer service to pickup the phone. Sent an email, and received an auto reply that someone would contact me between 24-48 hours. How is an internet company so inefficient in both its webpage and its customer service? Using my reliable but costly phone service which isn't through summit broadband.