Sunrise Ford Service Center, Fort Pierce FL

Tried to charge $246 to diagnose a known recall that causes emergency brake to activate while driving. I will be filing a complaint with the BBB.

I have tried to call this service center multiple times. Every time I call I get advertisements on the phone that transfer me to the medical alert center and DirecTV. I don't know if this is actually Ford doing this or if someone hacked this and changed the number but I'm not taking my cars in for service here if they can't even keep their phone lines open. Would give zero stars if I was able to.

I WILL NEVER COME BACK AND YOU SHOULDN'T EITHER! I brought my car in to get a brake rattle fixed. They replaced suspension components for $1400 and didn't fix the rattle. Absolute waste of money. The service manager would not own up to their wrong doing and the dealership general manager won't return my calls.

Nobody wants to answer the phone in the service department. When you leave a message they take forever to call back. And if you miss their call and try to call them back you get an answering machine.again. Things have really changed there since Dave Herrington, the previous service manager, left for Palm Bay Ford. Maybe I should give him a call and take my business up there. He always gave me prompt, courteous service. Looks like Sunrise Ford is going down hill fast. And that's a shame.

My husband, with an appointment, had to sit and wait for more than 2 hours for an oil change. One hour is understandable, but two!? !?

Left Palm City Fl heading for Maryland, car just stopped. Somehow made it to Sunrise Ford. They not only looked at it right away, they had the part needed. We were back on the road in record time.

Dropped my car off Monday at 10am, was told by stuart weinstock, it's the next car to go on the lift. At 5 pm i hadn't heard anything all day, i left a message to get back to me. Next day called at 11am, Stuart said he wasn't at his desk and that he would call me back as soon as he could. Three hours later i called again, and he said that they haven't gotten to it yet, with a bunch of excuses. I just told him to put the car aside and i would pick it up tomorrow. He asked if i wanted it to be diagnosed, and i told him no, why pay to have it diagnosed, when I'm just going to pay at the next garage to have it diagnosed. Poor customer service, i shouldn't have to keep calling you for updates, you should take 2 mins and return my calls.