Superior Auto Repair, Bradenton FL

The name describes it well! I worked with Ryan on getting my truck up to speed on maintenance and repairs. He’s also my go to wheel and tire guy in the area, he’s a wizard with that stuff! Great shop, highly recommend!

Took my 2005 ford ranger in for running poorly. Other mechanic said my electronic control module. Mike and his team discovered that it was the coil pack and fuel body needed cleaning-perfect job-truck runs like new again-we will be back

I just can't say enough, they delivered above and beyond my expectations! The staff was professional, courteous, and sincere. They took the time to explain the work that needed to be done, in a way I could understand, without making me feel uncomfortable. I have never seen a garage that clean! They even clean my windshield inside and out. My truck runs and drives like it's new.

Amazing technicians, they go way above and beyond. I have been to many repair shops, superior just cares about your safety and they know what is right about your vehicle and not about the depth of your wallet. I drive over an hour to get service.

I went to two other shops that both gave me the runaround about my car, saying they would need to pull apart my engine to find the problem costing several hundred dollars in a simple diagnostic. I went to Superior and met Brian. I told him what was going on and he and a mechanic listened to my car for 15 seconds and said it had to be a timing belt and water pump, which it ended up being. My car is a little older, and this made much more sense than the several thousand I was told it might be than the other two. All in all with the diagnostic it was $1651, which is fair. Car runs excellent. Honest people, very friendly and I highly recommend!

Disappointing Experience, Dubious Diagnosis

My thoughts on my experience with Superior are still resonating, and I feel compelled to share my experience. I’d like to acknowledge the person who managed my initial interaction – their courtesy was memorable. However, that's pretty much where the positives end.

After leaving my car for diagnosis, I was taken aback by what the recommendation cost. A new window regulator and motor were deemed necessary, amounting to $125 for parts and a hefty $573 with labor. Honestly, that price seemed excessive.

Initially I reluctantly agreed to the repair, but after some quick research, I realized that with my familiarity of the car I might be able to handle this myself. Aiming to avoid a near $600 expense for a $125 part.

I reached out to Superior, sharing my change of plans, and things got tense. They were frustrated having already ordered the part. I offered to cover any costs, even restocking fees but surprisingly, they settled for just the $87 diagnostic fee.

I took matters in to my own hands and disassembled the door to inspect the components and immediately noticed the weather covering under the inner door panel was completely untouched. This covering is held on by thick adhesive and shields the component in question which made me wonder if they had examined the window mechanism properly or at all. As I delved deeper, I arrived at the part that was allegedly malfunctioning. To my bafflement, it appeared to be in perfectly operational condition. Testing it validated its functionality, which was a stark contrast to the "mangled" status the Owner described the part as later.

As I continued, I identified a tiny plastic component responsible for the issue. Surprisingly, it was priced at $3 from the dealer online, a far cry from the hundreds quoted by Superior.

The disparity between the cost proposed and the actual repair frustrated me. Armed with my newfound knowledge, I contacted Superior again, puzzled by their defense of their diagnosis. I also sought a resolution, feeling taken advantage of.

The owner, Mike, defended their thorough diagnosis, while I disagreed. He held firm on its accuracy, despite evidence to the contrary. He subtly shifted to claim the part couldn't be sourced separately, only as part of a larger assembly. I countered with proof of availability and cost from the dealer.

Our conversation grew strained, with him avoiding acknowledgment of potential error. For those considering Superior, seek a second opinion on their diagnostics and brace for tough conversations, especially with Mike as he finished his dialog with me by threatening litigation for merely having an opinion.

Reviews serve to aid consumers and foster transparency which is why I'm sharing. I anticipate his response to this will be something like, "You paid us to identify the issue, and we provided our recommendation. You chose not to proceed. " His omission, however, is their diagnostic shortcoming. They almost overcharged me, seemingly banking on my ignorance. Such instances fuel skepticism about this industry.

Called these people a week ago to get a price for a transmission fluid flush and change. They told me the Service Manager would call me back shortly. I never heard back again. I guess the job wasn’t worth their wild. Maybe I could have been a loyal customer that they lost.

From ohio had a running issue got me right in fixed problem charged a very fair price mike and his staff were awesome!

They diagnosed the problem I was having with my Lexus. Excellent job, very helpful, fair prices.