Swimtastic Swim School - Cape Coral

I like the concept of swimming lessons at an indoor pool but for what the price of tuition is, your child gets a 30min lesson once a week. In my opinion that's not a good value especially when instruction has to be divided among a handful of other students in the class during that short 30 min lesson time. I also felt that parent/teacher interaction was lacking as I would have appreciated regular feedback on what I can work on with my child to help develop skills. I wish swimtastic the best and understand that others swear by it, but unfortunately it's not for us.

I have revised my review due to managements very respected response to my previous review. The facts still stand but I was made aware the frustration surrounding the closing, cleanliness and temperature of the pool is very much at the mercy of the gym and steps are being taken to address it. I know that if they were to find another location, I would return. I wasn’t initially pleased with the response I received from my internal escalation but after the review I did receive full credit for the month that hadn’t begun yet which is the appropriate action in my opinion and I appreciate that the time was taken to speak with me sincerely.

This company offers attractive pricing however the kicker is that they cancel so many classes. We have been enrolled since April and I called at the end of June to have them confirm how many classes were scheduled vs how many they had canceled on us (keep in mind they cancel less than an hour in advance no matter how many times you explain that more notice is needed when your getting an infant ready for swim class that’s located half an hour away) and she confirmed they had canceled on me 50% of the time since starting with them. When they charged me almost $180 in the month of July for the “additional Sunday” they then canceled the very first class with no option for reimbursement. When I did call to cancel they stated they would only reimburse 50% for the month of August which hasn’t even begun yet. After escalating the matter they sent a very insincere email also stating my VM wasn’t set up which is incorrect. This place is not worth the money. Sonny is great and actually interacts with them but the others we’ve had barely threw a duck in the pool. Save your money or spend it on someone who won’t rip you off.

I had my daughter taking lessons here for a time. Most of the time the instructors were great with her in the class. A couple of things I didn't like at the time were that the pool was really cold, the teachers kept switching on her, and one particular time one of the teachers was unpleasant, and thankfully the manager took care of things at the time when the situation came up. I had my daughter do it for part of the year, and then I intended that we were going to take a break because we were going to do a lot of traveling over the month then we were going return to swimming lessons after we got back from traveling. However, when I tried to cancel, I was told that I would get charged a fee. I was kind of shocked and asked why would I be charged a fee because I plan on coming back, and the customer service rep stated that because at the beginning of the registration page on the website, to go forward, you have to click to the next page, except one of those stipulations is that when you click to go forward, you agree to a cancellation fee. I just went ahead and paid it, and decided to never come back since. It felt like a bit of a scam tactic. I've had my kids signed up at dance and karate and have never been charged cancellation fees like this, it's ridiculous.

I have adaptive and beginner 2 swimmers! My adaptive swimmer is special needs and the coaches are awesome with him! My only wish is longer lessons!

Very easy to sign up for the classes, staff was friendly also. The instructor was super patient with my son. Thanks!

Terrible experience for us. They frequently cancel classes, you show up all ready and they turn you away. Scheduling make up classes is a hassle. My child has been turned away twice now because of scheduling issues. Not something that a 5 year handles well.

Customer service leaves a lot to be desired, the instructors are fine, but the other employees are rude.

Pool can be very cold.

I am looking else where and would recommend you avoid this place for swimming classes.

Glad we joined. It was easy to register and use the app. Classes have been awesome and I feel my son learns something new every week.

I signed up my son here and every single class was cancelled for the first month. They offered a reschedule token for each, but when I signed up I was clear that I was only here short term and I signed up for the only class I could make because of my schedule, so I couldn’t use the token. They did refund me for those two classes, but then the next week the class was cancelled again. I called and asked for a complete refund due to my situation, including the admin fee because I paid it and was not able to actually use the facility. I was denied the refund.

Very disappointed. I understand things happen, but to have every single class cancelled for a month is ridiculous. On top of that, each time they called to tell me the class was cancelled only 20 minutes before it started, so I was already on the way and lost money on gas and tolls.

We had our first trial class and our 2.5 year old LOVED it. Her teacher, Miss Hailey, was patient, loving, and simply amazing. My toddler couldn’t stop talking about swimming class and everyday she kept asking if we could go back. We enrolled her right away and have had such a wonderful experience. My daughter says Miss Hailey is her favorite teacher and in just two lessons seems to be learning so much! Excited to be part of the Swimtastic family and I recommend it to families in the area! They are very responsive online and quick to assist or answer any questions. I appreciate the different times and days available to enroll in swim too. As a working parent I have found it to be difficult to find activities during times that work best for us and this has been perfect!

The instructors are good so far though not consistent one class to another. Rescheduling is a pain, one must notify them way ahead to stop billing if discontinuing a class or be charged another month. The swimming area is a small lane. Nothing deeper than 4 1/2 ft. No jumping in. Other lanes are being used by lap swimmers. On cool days it’s not heated so children will be cold in there. Pretty high priced for what is offered. I asked to be billed through next month. They stopped the billing a month early. Granddaughter arrived to rude person who said she didn’t pay n had to leave. I have written confirmation we were scheduled. Last week was cancelled because of dirty pool. Not going back. The only good thing was the poor instructors who have zero info about students-? Example asthma or health concerns. Terrible business and safety plan.