T-Mobile, Miami FL

They promised me if a switch ATT to Tmobile phones.my bill at ATT was $145. After i moved the bill is $275 and they dont care liers

I went to this store yesterday. And I told the girl who was working there that I needed to change my mom's phone number. And he told me that they did not accept that phone number, that I should get a new one and pay for it by financing. I went to another mobile phone and they received the phone number without any problem. I never go to that store again

In this T mobile, if you are not going to get a new line, they do not give you a phone that you want to finance, even in stock, they have it reserved for new activations, which makes me think that they have some hidden benefit. Maybe it's the commission they earn or the insurance
telephone number that on many occasions they say is mandatory, when is it not? I RECOMMEND YOU ALWAYS CALL T MOBILE DIRECT AND NOT GO TO THEIR STORES, THEY DO NOT EXPLAIN EVERYTHING AND THERE ARE ALWAYS HIDDEN FEES AND EXTRAS.

At the first time they looked very “helpful”; however, they messed up setting up everything in my account and were not able to fix it without me going into the store… not being able to provide the appropriate customer service even in this situation where they caused the error.

Joel treated me very well! Tremendous assistant manager! The team is also super, they helped me a lot and gave me a tremendous promotion!

John is the most patient man I ever met thank you and leo is a great manager assisting him with our problems

John was so amazing helped me with troubleshooting my phone 2 hours and we got the problem fixed thank you John

I’m so Glad I found the store. Had troubles in previous stores, was planning on leaving T-Mobile but because of the customer service provider today I will be staying. John was amazing patient and resourceful.

Be careful when buying a promotion in this store, on Saturday I came to change my cell phone and a salesman called LEO helped me. He checked my account and told me that I was applying for an offer where if I delivered a device he would give me $800 in credit.for my new phone, I was very confident, believing in his word and I said ok, but he asked me if I wanted any accessories for the device, screen protector or case and I told him no, he immediately told me Oh but we don't have the device in the store. I told him but there is one outside and he tells me that that was the last one, I said ok and I pay the activation $35 and the equipment taxes are paid in full $114, it turns out and it happens that I get home and I realize that I They deceived me, I didn't qualify for that amount, if not for half of it, $400, I call and say I don't want it, they deceived me and they told me ok, the manager says they should change your plan or return the phone and they will refund the money I paid? You don't lose the activation and when I told them I'm going to the store they told me that the manager and the employee had just left, most likely they were hiding in the back but hey, DON'T BUY HERE, if I hadn't checked I would have noticed, you'll know God when

Be careful when buying a promotion in this store, on Saturday I came to change my cell phone and a seller called LEO attended to me, he checked my account and told me that I applied for an offer where if I delivered a device he would give me $800 credit for my new phone, I am very confident, believing in his word, I say ok, but he tells me if he wanted any accessories for the device, screen protector or case and I told him no immediately he said Oh but we don't have the device in the store. I told him but there is one outside and he tells me that this was the last one, I told him ok and I pay $35 for the activation and the taxes for the team is his total payment of $114, it turns out and it happens that I arrive at my house and realize that I am They cheated I didn't qualify for that amount but for half $400, I call and say I don't want it that they cheated me and they tell me ok the manager says to change your plan or return the phone and they refund the money I paid? You don't lose the activation and when I told them I'm going to the store they told me that the manager and the employee had just left, most likely they hid behind but hey, DO NOT BUY HERE that if I hadn't checked I would have realized you will know god when

Best customer service in town John and Leo were amazing. The manager Leo really cares about his customer I’m grateful for him thank you Leo

They took care of me like I was family! My favorite store hands down. I’ve been here 6 times to fix different issues get new phones and even buy a lap top. They had the best deals and answered every question I had. The reps know what they are talking about and they were very professional. I will be back next week for my iPad I can’t wait!

I went to a tmobile today with a problem with the bill. I was planning to cancel my service, but Leo was amazing. It took me for over 2 hours. Amazon customer service. I recommend this store to anyone. I will keep my service thanks to Leo.