T-Mobile, Fort Myers FL

Stay away from this T-Mobile store. Super unhappy with some of the shadiest salesmanship I’ve ever encountered. Went in to T-Mobile at Gulf Coast Town Center to trade in for a new iPhone, was given a few sales pitches for accessories (like buying a new case and paying half up front and financing the rest…) I hate it but have no problem listening to the pitch and politely declining. I got my new phone in hand as I left with the box and receipt in a bag. Only when going to throw out the bag today, 2 days later do I see a usb c charger block in it. My first thought was “oh, they included a charger block with my purchase. ” I don’t need it, have a bunch already and had declined any accessories but something didn’t feel right as I looked at the $19.99 + tax sticker on it. So I pulled out the receipt that had been folded up twice and snuck into the bag by the same salesperson. Sure enough, the charge was there for $19.99 and tax. Not once was I told I was making this purchase or made aware it was even on the bill. Thinking back on the experience I only recall the salesman saying “everything today comes to $xxx.xx” so I guess he was able to cover himself instead of saying “the total today for the phone is $xxx.xx” but whether or not this is legal has nothing to do with it, the fact that it’s a $19.99 charger has nothing to do with it. The practice of sneaking items into a customer’s purchase is why I had to sit down and write this long review.

I know I can go return it, but I live over an hour away and I don’t know if I will be back in the area before my unauthorized purchase return date expires…

For anyone reading, you can look this up on the T-Mobile Reddit, evidently not an uncommon practice for their salespeople and I am sure it comes down to management pushing for accessories quotas or something… really pathetic

What attention, the place is cozy, the impeccable cleanliness, the employees, the most one is satisfied

They offer broadband Internet in my neighborhood. So excited! Was easy to set up. Great service! Great Internet speed! Great streaming.no interruptions like with Xfi-ty (half the price). No upsales. No pressure. I cannot tell you how DELIGHTED we are to have T-Mobile locked in

It's a phone store. 2 days in a row with the same problem, they suggested going to best buy and paying three GeekSquad to help.

Needed a home internet unit replaced. They took care of everything. Including swapping the sim card from the old unit to the new one and setting the new unit up on my cell phone. Amazing staff.both knowledgeable and friendly. Highly recommend.

Not all T-Mobile stores are like this one. Told me they’d give me $500 for my iPhone trade in without even looking and the deal clearly said 999. I chuckled and walked out knowing exactly why they said that. Kid went in the back probably to talk to the manager and it was 7 o’clock they close at 8. Probably didn’t want to work anymore at that point. Phone in perfect condition. And all because I didn’t want to get another line I simply don’t need. So I went to a different location, gave me 999 for my phone and I got an upgrade for free.

Had an issue from a different store and came here and had amazing service and completely satisfied by how well everything was handled to what I needed

The very unpleasant staff, Mr. José who attended me did not want to print my receipt, since on previous occasions they had printed me.
Besides, I take a long time unnecessarily, I check my ticket about 5 times, I know it's normal for them to check the ticket to verify it, but José checked it so many times that I felt he was discriminating against me because of my culture. In short, it had not happened to me on previous occasions with the staff, but now I take the worst customer service. I had not seen that in a place where you are paying they do not print a receipt or you do not even receive an email with your receipt, they only allowed us to take a photo of their tablet.
I hope customer service improves.

Prepaid works on the Polish phone "samaung m52" and at & t did not want to work could not register on the network

Manny is 10/10. I was a little confused from dealing with online person so I called the store, manny said he would help me as soon as I came in and he did with me not waiting a minute. He even helped me set up my internet box.

Heather and Sergio are a wealth of knowledge and offer fast and thorough services! You can’t go wrong with these two!