Taco Bell, Orlando FL

I just arrived at 6: 20pm on 1/19/24, and I knew that Taco Bell here closes early for whatever reason. I headed straight for Taco Bell because my 5 year old daughter loves soft tacos. I saw people at the counter so we went to the counter to order and the older man told me they were closed. I asked them what time they closed out of curiosity because they always close earlier than all other food booths in the dining pavilion and he told me they closed at 7. I told him it wasn't 7 yet and he got a nasty attitude and started doing whatever on the register to close up. Why even bother having a taco bell at the mall if they're not going to be open for dinner time especially on a Friday night?

I have gotten good here before and while I don't expect wonders from Taco Bell, it was pretty subpar for a taco bell. If it weren't for my daughter I wouldn't care if they stayed here or not. I would just appreciate if they would actually serve customers within the time frame that they are supposed to.

The speaker kept going on and off, and there were 2 different people taken our order. It came out incorrectly finally after getting it and spending $40 and it didn't have the complete orders so I had to get back in line and then the manager informed me that she took the order when I informed her that no 2 people took the order. Her and another person, and evidently a mistake has been made. And not a big deal, however, it was going to be a food loss cost involved. And she was the manager and she was the big crumb puff of the day, I told her I didn't care she if she was God. Just fix order. She then began screaming to give back the other 6 for replacement due to food replacement.
What an unprofessional piece of NOTHING.
That is what we have for A Manager now days.
NEVER AGAIN

Tried to order, server walked out talking on the phone, poured himself a drink (all whilst ignoring us) and then went out to the back. Finally came out minutes later rudely asked what we wanted, asked about a few items, which seemed to be too much of a task and he truly couldn’t be bothered to serve us.

Just wanted a burrito or two but didn’t want to put up with terrible customer service.

Visited on Sept 25th, lunchtime 2023.

Subject: Urgent Feedback - Poor Customer Service Experience at Taco Bell, Florida Mall

Dear Taco Bell Management Team,

I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding a recent visit to your Taco Bell location at Florida Mall. As a loyal customer, I have always appreciated the convenience and quality of your food. However, my most recent experience on (9/15/2023,4: 40pm 5: 00) I left me extremely dissatisfied.

Upon arriving at the Florida Mall Taco Bell location, I was shocked to find that there was no one attending to customers at the front counter for more than 15 minutes. I patiently waited, hoping that someone would show up to take my order. During this time, I tried calling the restaurant multiple times to inquire about the delay but received no response. I also captured photos and video footage of the empty front counter area to document the situation.

Despite my attempts to get the attention of the staff, no one appeared, and there was not even a note or any form of communication to explain the situation or apologize for the inconvenience. As a result, I had no choice but to leave without placing my order and return to my workplace empty-handed, which not only disrupted my break but also inconvenienced my coworkers.

I must express my disappointment with the level of service I encountered during this visit. Such a lack of responsiveness and communication is highly unprofessional and reflects poorly on the reputation of Taco Bell. I believe that customer service should be a top priority, and this experience fell far short of my expectations.

I kindly request that you investigate this matter and take the necessary steps to ensure that such incidents do not recur at your Florida Mall location. It is essential for Taco Bell to uphold its commitment to customer satisfaction and provide a welcoming and efficient environment for all patrons.

Thank you for your attention to this matter. I look forward to a prompt and constructive response from your team.

Sincerely,

Valerie

Poor service, slow rude staff, 12 minuets to get 2 burritos, people who ordered after me got their food before me.do not reccomend at all

Gave me the wrong order and then manager gave us attitude about exchanging order and had to wait another 15 minutes for them to redo the order. No customer service and nasty attitude from there manager. What a way to set the example for your employees.

I'll be honest, the place looks closed because nobody is there. However it was just 1 guy working today, taking orders and making food. He had a great attitude and deserved a 5 star just with his work ethic. Unfortunately they don't have enough employees.

Closes early whenever they feel like it. This is the 4th time they’ve closed an hour before they’re scheduled to close.
It’s 5: 10pm and they’ve shut down business but served all 6 of the people I front of me before telling me they closed early; for no reason.

Sitting in the mall food court for around 30 minutes and they never even bothered to actual take orders or open while everywhere else is busy as hell. Everywhere online says they open at 11 yet it’s around 12 now and still nobody