TD Bank, Miami FL

This review is the rating for TD bank overall. If you are thinking to open a bank account choose another bank! Horrible customer service. I had to varify my account, and I couldn't do it neither online nor over the phone. I waited to go back to the East coat because they don't have branches on the west coast. And when I finally came to the branch they said that this form has to be requested and will be ready in 3-5 business days and I have to come back in person to pick it up. Wells Fargo for example could provide me everything right away without waiting.

I came into the bank because I needed help with a check I deposited. The manager was able to verify and help me with my check and my account. Everyone was friendly and helped me sign in for my appointment.

Great service! Staff is nice and friendly. They went out of the way to help me even though they were busy. I don’t mind the wait as long as they treat me well. Nice employees!

Even this is a busy branch their customer serve is extremely good

surprising specially in Miami where you dont get treated well in most of the places.

This bank was not attending the drive thru this Sunday. I was waiting for 20 minutes and no one came. They actually closed the curtain and door which you can see from the drive thru. The wait time is horrendous here. Thumbs down!

Nice staff very helpful banker jocian he is amzing! Thanks for helping! I had an emergency i just wnet the bank they just sloved my problem in 9 min️?

One star is more for this location. Banker was not busy and she literally refused the help, it was only for printing debit card. Some people don’t want to do their job. If you go to the other TD bank location, there are differences that you can see right away. I see the feedbacks and rate, not suprised.

Open account is not the problem also all the staff are nice
But maybe need a better training plus the Manager Daimi Machado telling me to go other Store because she is very busy
Crazy

Experience was great. David worked professionally and was very helpful. Great customer service!

TD Bank is by far one of the worst banks I have ever dealt with. I have banked with dozens of banks in both a personal and business context. Having have held my stocks with TD ameritrade, for over 5 years, I thought that it may be a good idea to open up an account with TD bank.

They sent me an offer in the mail to receive $300 upon opening an account and meeting their direct deposit requirements. I opened my account back in July and met the requirements within 30 days. When I didn't see the $300 credit, I reached out. Their staff informed me I met the requirement, but told me it could take up to 140 days to process.

I followed up on December 6th (more than 140 days after opening the account) and they again told me that I had met the requirements, but weren't sure why it hadn't gone through. On December 20th, I followed up again and they said they still didn't have an answer for me.

Finally, TODAY, on December 22nd (roughly 6 MONTHS after opening my account) they have informed me that the offer expired prior to opening my account. How could any bank conduct business like this? If the offer was expired, it should have been addressed much earlier.

Additionally, I was not able to communicate with ANYONE on the promotional team who made the claim that the offer was expired. These automated service lines inhibit customers from getting any meaningful service. The customer service line was useless.

They are without a doubt losing a banking customer. I'm now contemplating switching my investment accounts too, as I am fed up.

Stay a way! Bad banking service! They just don’t work with you! Holding checks for no reason for weeks, costumer service horrible! Online banking disaster! No Zelle! Limited mobile deposit! What ever you name it it’s there! America most inconvenient bank!

This is the only bank close to me so I have no choice, but I have to come here once a week and they need to get more staff. The fact that I have mentally prepare myself to wait for a teller for 30-45 min every single time is absolutely ridiculous. I’ve tried all times of the day and it’s still the same thing. I’m from NY and you’ll be in and out of the bank in 5-10 min. I don’t understand. Is it not the same process? Why is it taking so long?

This is the most terrible bank in the world.i tried to resolve my issue through the phone & got many different answers due to my situation & hardship I am clearly going through ended up finally coming in.
As I arrived there they made me wait 5 minutes to even ask a question, once I finally got my answer they made me wait in a “que” in line for someone to see me. I was second, the First Lady was sitting in her car and came a little before the guy that was clearly the BM assistant friend came & sat down and they completely disregarded the que, what’s the point of a que then?

Finally after waiting 30 mins I sit down with the branch manager clearly explain my situation which is VERY sensitive material not only sensitive but very limited time.
When I spoke to someone on the phone they said the bank would be able to help me but that would be their discretion,
The BM ASSISTANT COMPLETELY disregarded the hardship I was going through even letting him know I might end up homeless. EVEN THOUGH I have been with this bank for more than a year and chose not to help me.
Eventually when I’m in the means I plan to sue for distress, I was speaking to td representatives since 8 am in the morning if I wouldn’t have called my money And account would still be open.
Instead I lost it all. Please DO NOT BANK WITH THEM.

Slow service, line is super slow they only have one guy working at the front desk. As soon as I came in i didnt even know who to talk to or what to do there’s nobody coming up to you for help

Had an issue with an new account but David, the assistant manager really when out of his way to help me out. Thank you

Worst experience ever.the girl from customer service (tall, long hair) was having a social chat with her customer, unfairly not caring about the other 5 customers waiting to be helped. This went on for more than 60 minutes.

Then, when I politely asked for a manager to see if there was someone else available to help the others sitting in the lobby (including me), I heard in the back the customer service rep saying that I had to learn how to be patient. Are you kidding me?

Unacceptable. Teach your people to take efficient control of the timing of each interaction. 1 star b/c ZERO is not an option. Closing this account today.

I was considering TD Bank one of the biggest banks in US, till I realized that TD Bank has limited licenses for many activities. Never use TD Bank for an international transaction or to transfer money to another country. The exchange rates of this bank are astronomical and they even don't disclose to you that they are using third party for it. They charged me more than 5% for the exchange transaction plus $50 wire fees. You can transfer for less than 1% with any other banks and the wire transfer fees could be low as $15. I would never recommend TD Bank to anybody.

I wanted to open a business account, waited for one hour and 30 minutes, when it was my turn the associate told me that the bank was closed and that he couldn’t open the account. Really! Waited for more than an hour inside the bank to tell me that they couldn’t open the account. This bank is a joke and definitely I am closing all my accounts from this bank. Thanks for wasting my time.