TD Bank, Homestead FL

For the most part the employees are nice, but there's ALWAYS an issue with the ATM which is inconvenient since the next nearest bank is over 20 miles away. And forget about having to go thru the drive thru.it's always MORE THAN a 30 min wait another incovience to us the customer and the sad part it's not even full SMH

Super bad bank two weeks ago they stole my wallet with my ID and my card! The thieves went to the bank and took money! I went to the bank, opened a new account, trusting in him again.
Bank and on September 1,2023, they entered my two deposits from my two jobs and what do you think those criminals went to?
Bank and just by having my ID the teller gave him the new account information and they deposited a false check in the account and took 800 dollars from me! I came to the bank on September 2 and was treated very badly at the 312 homestead TD and now I am back at the bank today September 5 and the assistant manager treated me very badly! They say they can't do anything, the thing is that the money is not safe with them and they treat you badly! Here I am sitting waiting to be attended to and nothing is not fair! Just letting y'all know so you know your money is not safe in this bank

Horribly undestaffed on the weekends, you're better off investing the time and go to a another branch. If they have an influx of customers past their hours of operation they will ask you to leave. What a great way to sever ties with your brand. Wait an hour, and the turn away customers. They say they don't process new debit card requests or address changes at the front desk anymore, and then they say you can't do it over the phone with TD customer service! Staff needs educating on time management, to not add new customers to a list knowing you will not be able to help them before closing.

I went to this branch of TD Bank do get some money orders and cashiers check, came last minute since I thought the bank closes at 6pm but actually that day will close 5pm.
Victoria the teller assisted my needs and get my requests done despite of being there last minute.
Very accommodating, although I felt bad coming so late- she really did a great job on assisting me still. This branch is lucky to have her. Victoria went above and beyond on assisting my needs. Very professional and onows what she was doing.

If you ever need to pull out cash or even use the ATM in general - DONT GO HERE. It’s highly likely their machines have some type of error because This place never comes through.they machines break down more than the McFlurry machines at McDonald’s.currently it’s day 4 and they still haven’t fixed it.what a waste of time walking up here.

Not only are they slow but it seems like there's always 1 nice teller surrounded by completely RUDE tellers who are even slower,

This is the worst TD Bank I have ever been in, and I have been to a few. One representative walks around with a nasty grumpy look on her face. Another is a white American that speaks zero Spanish, which in Miami is crazy. I came here to get a debit card and we sat in line with other customers for an insane amount of time. One of the girls who worked in the front, was resting, her face on her hand, as if she was about to fall asleep. All of these people should be joyfully fired together.

I wouldn’t recommend this bank and branch to my worst enemy.

Slow service, not convenient.
What bank nowadays makes you SIGN PAPERWORK physically at a branch?
Also, if you need to add an authorized user, the person needs to go to the branch…. What?
I felt like I was in 2012. This bank needs to update itself. Also, good luck with the app. It’s not good.

Ridiculously long lines and wait times for time with only 2 bank representatives on site is over 3 hours. As well any transaction now you need an ATM card. If did not bring your ATM card then do not come to this bank. I have been 3 hrs to get a ATM card to do a simple cashier check transaction.

You guys are an insult to cockroaches. You guys are worse than cockroaches.
Comparing it to a cockroach isn't insult to cockroaches.
Your TD Bank that's how low You are,