TD Bank, New Smyrna Beach FL

Left Launch in Edgewater due to check cashing issues, ATM being down 24/7 for the better part of 2 years now, and went to TD to cash the weird pseudo check I was mailed from a failed attempt at cashing my payroll check I had been cashing there for 3 yrs plus. Once in TD the manager approached me when I mentioned that I had called. She very happily with a smile jumped into action telling me ' course I remember you John'! She then proceeded to cash my weird check I had issue with at launch and even waived the 10.00 cashing fee usually added for a non member. I am already a new member of TD, and want to say, if you have ever wanted a bank that tries at perfection, but at the same time knows perfection is impossible in a realistic life setting. They are understanding, they listen, they CARE. That makes a bank transform from a cold vault that stores my money for me, to a trusted family like feeling if leaving your money in trusted hands that care about your financial outcome (even though banks in general don't give me that warm fuzzy feeling) it's worth noting that TD bank in edgewater welcomes you, and treats you like family!

I came into New Smyrna TD this morning to get a hold removed off my secured credit card account. This is the 4th time I’ve tried to have my funds released. Its been a painful process. Sonya Saunders helped me and she was terrific. She went to bat for me, spending an hour on the phone and I just had to shout her out. Thank you Sonya! And all the staff in New Smyrna.

Customer service sucks! The girl i delt with in the drive thru was extremely lazy and rude! I'm not a customer of this bank however I've been making deposits here for over 9 yrs, never had this experience before, but i wont be back.