The Bainbridge Companies, Wellington FL

I wouldn't recommend this company to anyone. I moved into a building managed by a different company and, at first, really enjoyed living there. The company was on top of it and genuinely friendly. In early 2021 however, Bainbridge took over and everything went downhill. This company is terribly disorganized, lacks communication skills, and lies to their residents. My apartment endured a flood and their attempt to take care of the issue was pitiful. They've continually ignored my emails, lied to me, avoided my questions, and made my transfer to another apartment miserable. They will lie to your face and keep you in the dark, all under the guise of being friendly and put-together. If you care about your belongings and want to know you're being taken care of in a "luxury" managed community, don't live at a Bainbridge building.

The management and the services there at Axis Delray is very poor, it's literally a nightmare everytime we have a repair to do, also lots of people keep their dogs unleashed and don't clean after their dogs and the management doesn't do anything about it!

I would have given them no stars if it was an option. My apartment and storage facility flooded, they don’t answer requests, garbage is everywhere, staff unresponsive, and they are moving more people in without caring for existing residents. This place is awful and I would highly discourage anyone from ever moving here.

I want to thank Rafael for his excellent service! Thank you for repairing our bathroom. He was amazing and very professional. Raphael, thank you for all you do!

I rented from one of their properties for 3 years on long island, they will steal your money and blame everything on covid19, refused to fix hot water issues, made us live with a moldy air conditioner for 6 months, let people smoke Marijuana, cars broken into in parking lot, parking lot floods, raised the price of laundry machines after replacing them with smaller machines, refused to do move out inspection due to covid and then make up stories to keep security deposit. Parent company Bainbridge never responds. They are obviously ok with the terrible way their property is being managed.

Paula, Tracy and Janette, Assisted and expedited my application and approval process on Tuesday July 28th as if I was part of their family. Going that extra mile during very difficult circumstances is acknowledged and won’t be forgotten!

Thank you so much,

Mark Patterson

How do you leave residents without water since 3: 30pm in the middle of a pandemic? Maintenance doesn’t know when the water will turn on and it’s now 10: 15pm ridiculous. No water in an apartment where the a/c doesn’t work because it’s meant for a hotel room!

I would give no stars if the review would let me. Ever since Bainbridge management has taken over our properties things have gone down hill. Terrible customer service, lies and so one. We will be moving after our lease is up, can’t wait. Take my advice, read reviews your will see similar experiences.

I would not recommend this "Brand" to anyone. The company needs to pay attention to the following: 1). Follow up; 2). Response time (still waiting on the Regional Manager- Jennifer Henderson to follow-back up with me) ; 3). Customer service; 4). Fixing the problem/issue instead of false promises; 5). Improve on professionalism; 6). Listen to your resident (s) and take action (advice to Jennifer Henderson).

I'm sure the Management team will read this and nothing will happen, but I personally do not care because I'm not a resident under this "BRAND" anymore.

This Company has assumed management of my rental building since January. They have consistently raised the rent on every unit when they are up for renewal. Property manager has been unresponsive to improving our very slow internet and cable service. We still don't have power while buildings around us have power.
Management is not escalating the lack of power to FPL but instead is using the metro wide FPL statement that it should be working by Sunday. Everything in the building is electric and the electric is not working at all.
The building is solid Bainbridge Management is sickenly unresponsive to the tenants.

I im an recident and honestly i do not recomend anyone to rent in orlando at verona at valencia park the manager is the must unprofessional manager i have ever had to communicate with.people for the money they are asking u can go down 1/2 a mile and a really nice place with the best sicurity

I have contacted the company about a number of issues with one of their complexes. We have always been ideal tenants, but under their new management the place has become unsafe and the management is extremely rude and unprofessional. I have contacted the company multiple times but have received no response.