The Marion and Bernard L. Samson Nursing Center, St. Petersburg FL

I was delivering food to a patient there and encountered a woman at the front desk named Meg. The customer was on the phone with me to try and help me find the room and she wouldn’t let me deliver it to the room. That is fine because it’s probably very secure, but she was extremely rude to me and to the patient while I was on the phone with him she expressed in a very nasty manner that they are there to take care of him and not deliver food and he did not order food again. I deliver to a lot of places and I am in contact with a lot of people in different circumstances and I would never recommend anyone in my family to go to this establishment based on the encounter I had with this woman named Meg at the front desk. She wanted me to tell him that it wasn’t her job or the nurses job to deliver food. I told her that’s what I was there to do. She said that is unacceptable. She is possibly the rudest person I’ve ever encountered in any sort of healthcare environment.

My family will be forever grateful for the kind and dignified care provided my mother by the caretakers and staff during that most difficult of times in life. Many thanks to all.