The Ritz-Carlton Key Biscayne, Miami

Worth it! All that you would expect from a high-end resort. Great pools (“kids” and “adult”), spray ground for kids, attentive and happy staff, and good food at the restaurants. The beach is nice, although there was a healthy amount of seaweed, which was a bit of a downer. Our beach in Boca is much nicer.

We are going to miss it here! We were supposed to leave two days ago but decided to extend another day, then again another day. My favorite aspects of this property were (everything) the fitness center (state-of-the-art and brand new), the people (amazingly wonderful), and the pool (breathtakingly beautiful). The hotel is located directly on the beach. Great dining and entertainment, many options. Valet service was speedy. Breakfast was absolutely divine.

Room was elegantly appointed, always meticulously clean, furnishings in perfect condition. Infinite view of the ocean.

Overall, I give this property five stars for no other reason than they deserve every one of them.

I wish I could name all the staff one by one to point out how wonderful of an experience we had because of them, but I did not gather their names. I would like to mention how helpful and courteous Lawrence was during our entire stay. Anything we needed assistance with, he was always ready and willing to help.

Family of 4, children ages 10 and 7.

Absolutely fantastic experience. Lovely grounds. Everything here is beyond bold. The level of service here is the absolute top of the top. Huge estate with many restaurants and large pools along the oceanfront.

Food quality has gone way down. Not sure why but many old favorites seem to be essentially tasteless. Guacamole which used to be prepared table side at the cantina now being served already prepared, very good but smaller portions. We've stopped going to light keepers since our last few entrees were basically flavorless. Service was good but not great.

The hotel is awesome, pricey, but awesome. Great facilities and the personal attention to detail (they always remember you) is stellar. But the star of the show for the duration of my trip has been the chef behind the Omelette bar during breakfast at Lightkeepers. His chef’s specials are amazing - the scampi and New Yorkers being the two I sampled, neither of which disappointed. Stop to chat with him, he loves discussing his techniques.

Seriously overpriced is the understatement of the year. When you arrive you immediately feel like you are in a gangster scene from an 80’s movie. Everything from the front door to the back is exceptionally outdated. I have had nicer rooms comped at the Indian casinos in Oklahoma, there is absolutely no way the Ritz name should in any form be attached to this property. The icing on the proverbial cake is they charge for WiFi and $45 a day to park. There is absolutely no way on gods little blue planet I would ever stay here again unless it was less than $100 a night because that is the price point this ancient property should be valued.

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Outstanding! Start to finish the service was top quality. Alphonso in the Men's Spa was extremely personable and helpful. Our waiter at Light keepers was amazing as well. Definitely coming back!

Overrated outdated hotel. Rooms are not what you expect for a Ritz. A JW has better rooms than this ritz. No recognition at all of being a titanium member. No room upgrade. I was not impressed and would not stay there again. Will just be heading back to the restaurants for a nice lunch with a nice view.

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Had a lovely time! Front desk girl Cailyn was truly amazing with us. Super attentive and nice. Beautiful place! Would definitely come back

We stayed 5 nights (Sat - Thur). Overall, it was a peaceful and relaxing vacation as we hoped for, with a few unexpected snafus. Weekends are nicely planned out for guests to enjoy a special stay, while week nights were uneventful and awkwardly unorganized for a hotel of this reputation.

Pros:
- grounds are beautiful and well maintained
- adult pool area which was relatively quiet
- truly amazing staff (honestly the best part of the stay were all the employees who are running around making a lot of picky people happy, and doing so with a smile on their face.we had great chats with them at breakfast and during our stay at the beach)

Cons
- over priced (from drinks, to food, to needing to rent your own bikes, to no airport shuttles)
- not a very thoughtful experience (we traveled for a birthday and anniversary and there wasn't a whole lot of thought put into the stay, where historically, hotels of similar reputation have always made our stay special by customizing the room a bit with flowers, balloons and treats)
- inconsistent invoicing (questionable, actually - many billing errors on food, room service etc.we had to keep checking what we were being billed for due to numerous errors)
- "complimentary photo session" is not complimentary. This is one of the biggest marketing shams I've seem thus far. Packages start at $600 and go up to close to $2k. Ended up being a nice session, with wonderful outcomes, but you can't help but feel like you're being duped. Please do not call it "complimentary" and let your guests know it's anything but that
- food options are very limited
- shuttle drivers was insanely snarky - seemed like he was doing us a favor to get a ride
- definitely outdated room (our AC broke and leaked water all over our carpet.the issue was remedied pretty quickly and we were upgraded to a suite, which was nice, but it indicated that some units may require some tune ups)
- our beach was the only one that was not cleaned daily from all the seaweed.the tractor avoided our beach altogether for days so we sat around rotting sea grass all day
- even though the hotel was below 50% capacity, there was way too much noise coming in to our room. The room next to us had the TV blasting, and they were yelling over the TV noise, with their balcony room doors open. When we contacted front desk, it took over half an hour to get the noise addressed. Made very little sense to us that while the hotel was half empty, we'd have this issue.

I forgot to add! They charge $45 dollars for resort fee and this is before taxes. This apparently covers the beach access, umbrella and chair and gym and spa and some dance classes plus icecream (only the alcoholic one) first of all the beach towels were stained and it looked normal to the beach attendant coz he kept on with laying it out like he couldn’t see the huge visible brown patches. I wish i had taken a pic before i asked him to take it off and find me a clean towel.
Just nothing worth any penny I paid for

Not a Ritz-Carlton level. Outdated property and room in a perfect place. Direct beach connection, maintained beach, old sunchairs and umbrellas. It could and should be a much better place for this price.

My Favorite go to escape. Can’t say enough good things about this resort. After all it is the Ritz!