The UPS Store, Vero Beach FL

An arrogant and rushed young man told me that, "He and his father own all the UPS stores in IRC. " What a shame, because he kept complaining about how much overtime he was working, and therefore, he did not want to help me in a thorough way. The complaints about his overworked, part-owner, self were thrown in between every sentence. At the end of the transaction one of the prices on the receipt did not match the posted price on the sign. The young man went over to the sign and crossed the price out and then came back and told me, "Fixed. " Actually, no, that is not "fixing" the problem; it is making it worse for yourself. The prices have to match up and you can't magically solve the problem like all millennials like to solve their problems, that is, by belittling you, the customer. It's unfortunate that you have to travel outside of IRC to find a store owned by a different proprietor. Maybe his son should go out and get a real job and see how far his complaint about being overworked goes.

Love to come this UPS store to drop off my package. I also send the email to them help me to print out the forms and pick it up quickly, so convenient. Friendly service and professional job!

The absolute best shipper I have ever worked with. If you need something shipped with the best packaging imaginable at a reasonable price don't bother with anyone else in the Vero Beach area, go see Alex. He has shipped about 15 paintings to me. They all arrived in perfect condition.

I have been to this UPS store on several occasions. Lorry is always very nasty she never greets or acknowledge me.

I had to return something with an online return label that I couldn't print at home. Lorry made it so easy for me to return my item, Thanks Lorry

I've been to this UPS store several times, Lorry is always very rude but everyone else is great.

This UPS Store is always pleasant and moves through their line quickly. I have been to other UPS Stores in the area and they are sub par. Very happy to travel the extra distance to go here.

Someone came in behind my fiancé coughing like crazy all over my fiancé. I guess there wasn’t a required mask for entry policy at this store or employees didn’t enforce it and now we’re questioning whether he has COVID from this encounter.

Dalia and Lorry were exceptionally helpful. Shipping and printing services delivered without issue.

I own a local e-commerce business and spend tens of thousands on shipping. Every time I go in this branch they have some excuse for not shipping my packages or seem annoyed that I’m dropping off. I’ve had enough and will take my business to USPS and Fedex. I’ve met the owner and he seemed very friendly but the employees need to be replaced.

The old management - i used to go in to have copies made.i would send them in via email, they'd print them out, then i'd go pick them up.this was fine for a few months until i opened my big mouth.i told the "manager" at the time that i was impressed that they didn't charge a $3 computer use fee just to print out ONE SINGLE BL/WH COPY.the next time i went back to have ONE COPY made, he had implemented the $3 computer fee.i never went back there for anything at all.i wonder if this policy is still in place with the new management.

I was asked for my driver's license or they said they would not ship my package. When I asked why she told me it has been that way since 9/11.hmmm. I replied I've been shipping with Ups since the day I was at work on 9/11 and this is the first time I've ever been asked to show my id. Suspecting this was not the truth I asked for them to let me watch them box my stuff because now I have a trust issue with them. How many stories on the news do we hear about the help staff taking information from the customer and then you have stolen id and credit card numbers. I did not appreciate the staff giving me the 3rd degree because I didn't by the lame and untrue excuse I got. The manager agreed that she did not have the correct information to give the customer and he explained that the system didn't have all my current information and they needed my Id to update my profile in the system. They were so unprofessional in their behavior of me questioning the untrue excuse I was looked at like I was the crazy person as I concluded my business. I'm actually inclined to start using the post office again, at least there I know they know why they are doing something.

Great customer service. We depend on Alex and the crew for all of company's branding and printing. Such attention to detail on every order.

I needed to mail a full gaming computer, PS4 to my son, and lots of clothing to my son. The UPS Store was amazing! They took their time with me and were kind and professional. They even called me back the next day to let me know they owed me a refund. They were able to mail two boxes. They saved me almost $100! Great ethical service. Thank you!

I have been doing business at this UPS store for a few years now. Living here in the area, I have to say the 2 employees I trust the most are Sara and John.

I've met Sara a few times and she was professional with me and felt quite sure she would be very Trustworthy of my packages and be sure she sent them to the correct address with out fail.

John, dont even worry about him I could trust him with my newborn Baby.

I reccomend it 10/10

I went to this store to ship a package with a prepaid label, but my printer had not done a good job printing it so the barcode wouldn’t scan. The nice young man at the front desk took the trouble of emailing the label to himself and reprinting it for me, and then sealed the package so it got on its way. All of this with a nice smile! Thank you, 20th Street UPS! You have a loyal customer!