The UPS Store, Crestview FL

The store staff is always friendly and accommodating. Always come away with a warm fuzzy feeling

I needed help with a return label I couldn’t print. The young lady was very patient and helpful!

This location is by far the worst UPS location I have been to. Zac is the rudest fellow. Zero knowledge of customer service. They charged $5.35 to my credit card for services never rendered. There is a ghost manager named Leslie who is never there and no associate knows anything about her. As Zac says: “it’s independently owned & managed”, indeed this location is poorly managed. The horrible service speaks of the people working there, except Marqel, who tried to help but was totally overpowered by Zac.

Raise UPS spot is my top in this area! The team members are efficient quick and friendly! They are always accommodating, willing to tape my packages up or whatever! I am in and out quickly e ery time without issue!

Went in to this UPS store to ship a return. I had the code needed, didn’t realize the screen had gone dark around it. Before I could take care of that she snatched the phone out of my hand with out asking and then spent time with it behind the register. Then when she was finally done she gave MY phone back, it was to my husband along with the receipt and completely ignored me. And just so you know who this lady is, she is probably in her fifties, early sixties with blonde hair pulled back tight, bun or something like that. She wears glasses. And has an attitude. If I ever have to go there again and she treats me like this again I will take as high as possible within UPS.

No help at all. Just wanted to have them
Print a document, motorize it and scan and email
back. They are “not supposed to do that”!

One thing I seen that bothered me that I would assume would potentially bother other people if they had seen was that the manager who works here was eating and drinking in the back and didn't wash hands before returning to the front to help customers. I think workers should wash hands after eating and drinking before returning to work. Not cause covid stuff but cause common cleanliness and etiquette in the workplace.

I have always had a really good experience at the UPS here in Crestview. Everyone there has been helpful and Patient.

I was so overwhelmed the day I went in & Marqel It was so helpful & so kind. He's definitely an asset to the company and I appreciate Employees like him. Thanks Marqel.

Love seeing my girl Leslie when I visit this location. She always has a great attitude and she is always helpful. Her customer service is exceptional and delivered with a smile.

Didn't have an Amazon box so I had to pay for one of yours in order to send my box that did not come in an Amazon box (clearly as the label was on it) back.

Went to go get some documents notarized and was told the notary left for the day. It wasn’t even 5 o’clock yet. Loved the snarky attitude I got when told I should get that stuff done at my bank. Well my bank is not in this area so thank you for absolutely nothing. If you offer notary services you should post the hours then so that people are not in a bind like this. Teaching your staff to show some respect is the least you could do.

I like this Crestview UPS store location. Their store manger and employees are really nice and very helpful. I have been using this location for over a years and every day I been there they always provide a good customer services, offered the help and very fast service. Thank you so much. I highly recommend.

Love this place.
Unlike USPS, they never ask you to bring your own tape, or tell you it’s not the proper box; in fact, they package things for you!

Love the convenience of UPS, and also love their friendly delivery drivers.

I am 8 months pregnant and came in today (4-2–21 about 1: 45p) with boxes that were a bit taxing only to realize I printed a label for FedEx and not UPS. One gentlemen said he would tape them up for me and apply the labels. At the counter, the other two gentlemen said they would drop the boxes off for me on their way out so I didn’t have to haul them again (I was already out of breath) ha. I’m sure that is not typical policy but I pray these 3 guys get praised and awarded for doing such a gesture. It made my day. Thank you so much!

I have tried numerous times to talk about our horrible experience shipping a table to Pennsylvania. I paid for a table to be properly packaged and protected but now I’m now paying to have the table refinished due to all the concealed damage that was not evident until the truck drove away due to the table being insufficiently secured and protected. I have been lied to by the General Manager and Store Manager on how the claim was processed and the outcome. I have asked for the owners information as well and was not given the courtesy to at least communicate the situation. We were told the table was going to have a crate built for transport and a cheap pallet was constructed with screws that scratched and gouged the top as there was nothing put between the table and the pallet except the sheet that was used to cover it during preparation. The sheet has holes worn on the corners where the table rubbed through. I called the store immediately and was told I would be contacted the next day. I then supplied over 20 pictures of the extensive damage to the table. (This was a brand new handmade walnut table) We were asked to get a refinish quote on letterhead which we did only to be told that the claim was refused. We then were told by our local UPS store to resubmit it for concealed damage and I had to ask 6 weeks later as nothing was communicated. Still denied. So I paid $600.00 to ship a hand made table. Now I’m paying $1000.00 to refinish top and legs due to damage. I am a business owner myself and would never treat a customer this way. I’m dumbfounded.