The Westin Lake Mary, Orlando North

Great night stay! Wonderful clean rooms. Our flight was cancelled so we got a room here for the night. The 2 guys at the front desk were wonderful! Thank you.

Came here for the weekend of my wedding and had my bridal party to book rooms here as well as my family. The level of customer service that my wife and I, family and friends received was nothing less than excellence. 5 stars are not enough. Everyone that stayed here from my large group of about 23 rooms had nothing but great and pleasant things to say. Adrianna and Christina are absolutely phenomenal and so nice. I can't say enough about how great their customer service was and how so very accommodating they were to all of the needs that we had. I talked to them almost everyday just because they're so pleasant to talk to. We are officially friends and will always be. They both are AMAZING!

The Westin Lake Mary will ALWAYS be my first choice to stay at whenever I'm back in town. Not to mention that its super close to all of the eateries and stores that you will need during your stay.

Thank you to all of the staff at this fine establishment that made my wedding weekend so great.

Thank you, Thank you, Thank you!

Very neat and clean. I arrived early and was checked in flawlessly. Very comfortable bed, nice view of the pool, and fluffy towels.lol
I look forward to staying there in the future.

We come here once a year at least to visit our grandchildren. We've had bad experiences at cheaper hotels with mold/mildew smell.and now Westin has it!? The minute you walk in the lobby, you can smell heavy deodorizer, like they are trying to cover up the mildew smell. I get a headache right away! Also now they took out the carpeting in the rooms and the floors are laminate cold and sticky. Not something comfortable to walk on at all! I honestly don't think we will be coming back.the smell ruined our stay!

Everyone here is so nice and friendly! I booked a group rate for my wedding in June and they exceeded my expectations! They were very helpful with all my guests! The rooms were nice and clean. I loved it! I would highly recommend them! Christina answered all my questions and emails in a timely manner. Professionalism is superb!

Very clean and customer service is great. Hotel is located right across McDonald's and next to a 347 Grille restaurant. It is not far from other places to eat. Highly recommend Nan's and Pop's Ice Cream shop that's under 15 minutes from hotel. There's a mall nearby as well. Parking is available all around the building.

Clean and comfortable rooms and super friendly/helpful staff. One of very few hotel beds where I wake up without back pain.

Fast check in, amazing staff, clean rooms and restaurant delicious! Absolutely no complaints! I wanted to stay another night but the hotel was booked.

Very clean establishment, clean comfy beds only complaint is pool is pretty small for the size of hotel other then that, excellent stay. Staff was polite and professional. Highly recommended

The manager is a young kid that has no type of customer service experience. I called up before I stay to ask about a deposit and I was told that the deposit was already taken out and I didn’t have to pay anything at the hotel. When I got to the hotel the kid manager took one look at me and asked me to swipe my card but didn’t tell my why or for how much until after, he then told me it was a 100 dollar deposit for incidentals. He was also very rude and in a bad mood. He didn’t care that I called up and asked he practically called me a liar and said nobody told me that. I checked out Sunday and I’m still waiting for my 100 dollars. I called up to see if I they had released the deposit and they said they can’t see that on their end that I just need to wait. So they can take the money but not tell you if it’s released? The place is nice but the people there are rude and angry I’ll never stay there again and I’d never recommend it to anyone who is young or a minority. I say that because I asked other couples who were white and they said they weren’t charged a incidental. I also called corporate and they said it’s the hotels choice to charge a deposit. Therefore I was profiled and discriminated against. We did not mess up the hotel and we didn’t smoke because we don’t smoke but I assume that’s why he made me put 100 dollars down when the room alone was already 200.

Last night Banquet, my son chose the steak option (pre-ordered for the event) only to be served a raw steak, many people from the event complained about their steak as well not being cooked properly. I hope they also write a review about it. It was disgusting! My son asked if they could cook for a little longer and they said NO!
Definitely will not be going back to this hotel for anything. Poor service, horrible food.
I honestly hope they take this review to make it better for other people that planning on spending money at this place!
I added a picture of the steak.

Bayron at the fronts desk is amazing! Super helpful and very knowledgeable! This hotel is beautiful and has everything one would need! Thanks again Westin! Big shout out to Bayron! Made our stay perfect and was very professional!

We ate at Shula's 24/7. We shared four dishes; mussels, shrimp, blue cheese chips, and meatballs. Mussels and meatballs were tasteless. Shrimp were small but cooked okay. Not enough blue cheese on chips. My friend's Tito's on the rocks was $12.00! Way too high. The appetizer prices are $3.47 each so their prices are fine but what's the difference of the quality is poor?

Very clean room. Pool had ttash flooring all around. Bought potato chips in the lobby. I gave the man working the desk a $5.00 bill for the chips. He said $2.00 a bag. (1/2) ounce. I had 2e chan bags he said he had no charge. (Really). So I told him to keep the change. Got back to my room opened that first back almost finished it when I look at the date on the bag expired April 02- 2021. It was about 1am so I did nothing but go to sleep.

My key didn’t work, I had an emergency and when I approached the manager for a new key he was not helpful and even witness his other employee yell at me. As a mother getting help for my son was crucial. They disregarded me and didn’t offer any help. The 347 Shula Resturant the bartender was serving drinks and while adding fruits etc to the drinks was doing so with her dirty hands. I even recorded this. Very disappointing!

The hotel was nice as was the front desk. The room well that was a different story. We got locked out of our room and couldn't get back in. They had to send two men to fix the door. There was lots of noise and consistent banging. We did not really enjoy the stay. Sadly would not recommend nor stay again.

Horrible stay! The staff was extremely rude. I would like to point out to Leonardo. He was very impolite and is mannerless! He doesn’t know how to talk to customers and doesn’t have the courtesy to say thank you. I would suggest the HR department of the hotel to train him or fire him entirely. He isn’t pleasant to guests at all.

Quiet, clean, fast check in. Nice corner king room. Spacious and modern. The bar was not busy at all but service was slow. Drinks were good. Had the Masquerade (strained) as I am not particularly fond of chunks of fruit in my drink. Hotel conveniently located to other bars and restaurants like Ruth Chris and Dexter's.

Room was dirty.hair on the floor, stained sheets so we ask for a different room. Got to new room and same thing.pubic hair in the shower, floor and sink. No free coffee or breakfast in the morning. Very disappointing and I will definitely pass this on to my corporate sponsor.