Thrifty Car Rental, Miami Beach FL

My best advice to anyone. Avoid this place like the plague.they will ruin your day, they will ruin your vacation, and ruin your outlook on life.

WORST CAR RENTAL SPOT EVER! Whatever you do, do NOT rent your car from here. I booked with this company on February 28th for my trip on May 28th. They called me 4 days before my trip to tell me they do not have a rental car for me. A representative named Una said “there was nothing she can do for me and there’s 15 people ahead of me on the waitlist”. What does that even mean? How can there be a waitlist if a service is booked and paid for online. She was so nasty on the phone and wouldn’t do anything to accommodate for me. I asked to speak to a manager and she said there was no manager there and doesn’t even know when they will show up. This has been the worst service I have ever seen. Whatever you do, NEVER rent a car from here.

One of the worst car rental places I have ever been in. I will never rent with this company again. I had a 1.00 p/u time and had to wait till 3.00pm to get the car. They didn't have my car available and had to wait for someone to return the car and they had to clean it. The lady at the front desk was very rude and unprofessional.

Reserve car online months in advance. When I got there to rent a car they tried to charge me the entire rental amount, along with astronomical amount of a deposit. Then they said they wouldn't take my credit card because it didn't have a chip in it. And wanted to charge me an extra $500 to use my debit card. They started off my entire honeymoon vacation on a sour note. Do not use these jerks at all cost!

Worst experience of my life. I will never rent with this company again. One issue after another that could have been fixed with just a little customer service but no one answered a phone or was able to help. I guess they have enough business so helping you out is not a priority.

I paid for a car rental in advance through Priceline. Got to the Thrifty office and they had no vehicle for me and did not offer to help in any way or even apologize. No one contacted me to let me know about this, despite having all of my contact information, so I wasted $20 on a Lyft there and another $30 to get to the airport. So instead of spending the last day of my vacation driving out to Key Largo, I got to sit at the airport for 11 hours, trying to get a refund from Priceline, because Thrifty refuses to take responsibility. Shady company with terrible customer service.

One of the worst car rental places I have ever been in. The lady at the desk checking on us had a personality next to none. We were suppose to pick our car up right at 9am, when we got there it wasn’t ready and had to wait an extra 20 minutes or so and the guy said he had to “disinfect” it. When we got inside the vehicle, there was an old face mask and some trash left from the previous person that had rented it.

DO NOT RENT A CAR HERE!

Rented a car, had a confirmation email that showed I prepaid for the vehicle. We show up and are told (like all these other reviews) that there are no cars and 30+ people ahead of us. She said she’d have one for us next week.

She also kept saying I didn’t pay even when showing receipt. Pretty sure this business is illegal!

Ana- learn some customer service! Unfriendly, unhelpful and basically told us to go somewhere else and call customer service.

After having a reservationWe were extremely disappointed to find out thatThey had no carsAnd furthermore they wouldn't help us find one at another locationBecause they Said they had no access to any other location. We finally wound up luckily being able to get one at the airportAfter3 hours of Hassle and cab rides to the airportI would not recommend these people or this location!

Reservation was cancelled when I got to the counter. You can lose your reservation while standing in line if they take too long.

Absolutely the worst car rental experience ever. DO NOT rent with them, you will just waste your time and never get a car.

We reserved a car 2 months in advance, directly through the Thrifty website. We arrived on time to pick up our car, and after waiting outside for 20 minutes, we were finally told they didn’t have a car and MIGHT have one in FIVE days. They didn’t even APOLOGIZE they acted like I was inconveniencing them for expecting a car.

They refused to help. At all. Zero help. And instead gave us a customer service number. After 40 minutes on hold we spoke to someone who informed us there’s nothing they could do.

We called back, waited on hold again and finally spoke to someone who “cancelled” our reservation and booked a new reservation (a completely new reservation for the FULL PRICE of a new reservation) at the Miami airport. They refused to honor the price I had booked months in advance, and refused to acknowledge the fact that we had to pay for an Uber to get to this location, and now had to pay for another Uber to take us to the airport. AND wasted HOURS of our trip.

2 weeks later I still have BOTH charges for the original car we booked (that never existed) and the car we finally got from the airport.

This company is a complete scam, they do not care about the customer experience in any way and keep your money for cars they don’t even rent.

Don’t even bother calling their customer service because all they do is list off the things they CANT do and aren’t even interested in helping you.

I would like someone from Thrifty to make this right, not only an apology and recognition for an absolutely miserable experience but to actually DO SOMETHING to make this right. REFUNDING me for my original charge for the car that never existed would be a great START.

What a joke - reserve a car, get confirmation, show up to pick it up and then be told they have no cars and there are 50+ people ahead of you waiting for a car!

If only I could rate this 0 stars. Booked weeks in advance and was called at 8am the morning of pickup to be told “we ran out of cars”. Inexcusable and horrible customer service. STAY. AWAY.

Never had such an experience in a rental agency.
We booked a car in Miami Beach and subsequent hotels in Key West. Day was destroyed as we walked to the office on 16th street and were told that even though our reservation went through, there were no cars available. Jose and Julie working there were rude unprofessional and not helpful. I pleaded with them to call the airport office of the same thrifty/dollar rent a car to see if there are cara available and they said they cannot do it.

A simple review: We paid the car, we reserved the car, we made an appointment ar 11: 30 and they are tellig us SORRY WE DO NOT HAVE THE CAR FOR YOU! Do not rent from this scammers!