Thrifty Car Rental - West Palm Beach International Airport (PBI)

I received a vehicle that appeared to be damage free. The front bumper came loose. I noticed that the front bumper was held together with glue. I pointed it out to the staff upon returning the vehicle. They said don't worry about it. Now they are trying to charge me $750.00 for an accident that never happened. No one will even pick up the phone.
Thrift Manager if you read this maybe you can pick up the phone.

The workers will tell you that you can just leave the car when you return it and that there is nothing else needed on your part. However, those same workers won't process the return right away and sometimes processing can take hours, leading to extra rental charges on your card. We returned our car last night at 10 pm and got an email receipt showing we returned the car at 4 am instead. Always get a receipt before you leave.

Horrible experience. 45 minute wait to get to the counter at the airport. 30 minute wait at the counter at the lot. Over 45 minute wait outside to get a car. Shouldn't be this way. Never again

This is the first time I’m leaving a company a negative review. If I could give Thrifty/Dollar/Hertz ZERO STARS, I would. Absolutely terrible experience and “customer service” (too giving to even call it that). After receiving multiple confirmation emails, we showed up to pick up the vehicle we were assured multiple times was ready & were told “it’s not ready. It’ll be 2 hours. ” The man at the counter swiftly threw his hands up and said “you can either wait 2 hours or cancel. Whatever you want I don’t care. ” They wouldn’t help us in ANY way and the female manager was just the same. I wouldn’t recommend this establishment to my worst enemy.

When I rented a car at West Palm Beach Airport, I found it rather surprising that they didn't check the fuel level and simply handed me the keys. Sensing something unusual, I took a picture of the fuel gauge to be on the safe side. Upon returning the car, I made sure it was completely filled with gas and even added a bit extra. However, to my disbelief, they still charged me an additional fee for the fuel. Can you imagine that? I had to take matters into my own hands and call them, providing my own photographic evidence to prove that I was in the right. This kind of customer service is truly mind-boggling.