Timberland Factory Store, Orlando FL

Empty enough to walk-through. Cheaper by a few bucks from online and other stores. The only issue was not having enough sizes from certain boots. Some employees were very polite and friendly.

Great store. But, not much variety in styles. For a company that has such a broad range, not much is represented in the store. Did pick up a few things, and the prices were fair. I'll check it out again.

Nice store, as always Timberland is a brand with a cool variety of shoewear and specially their boots. Usually they've good discounts but you gotta track em, their sales are fantastic.

While I was there the staff was helpful and likable and the store pretty clean, always wearing a mask, wich is good cause you're indoors and sometimes there can be more than 5 ppl.

It's a good store but they don't carry my size and of course it's in a fancy outlet so it's gonna me more expensive.

Lots of wonderful items to look at, pricing wasn't bad. Just didn't find anything that caught my eye

Had went 2 the other store on international dr which had the same sales going, well as I proceeded 2 purchase my 2 items the mgr said 1 of them was excluded so wen asked y he just stated he didn’t kno. So As we all kno this bad 4 business decided 2 go 2 this location on Vineland. The staff n mgmt @ this location r super amazing! They kno where it’s @! If u would like 2 be treated like not just a customer check this spot out

Visited the store and met a staff member named nathan who had excellent customer service. Helped me get exactly what I was looking for and made my experience at timberland great!

A guy named Hope helped me out sooo much when I was trying to find a timberland shoe for my father for his birthday! Even though I didn't end up buying a pair from here, I felt like Hope's customer service was just too good to pass up the opportunity to leave a good review for him. Thank you so much Hope! Might be back soon to find a pair for myself just because of you!

RJ was such an amazing person to work with! My husband purchased a size 10 of the Timberland Pro steel toe boots from here after trying them on. He went to work the next morning and realized the shoes were too small, as later that night all of his toe knuckles were black from bruising. After researching Timberland’s exchange/return policy, I couldn’t find an answer on exchanging boots that have been worn, so I called this store and spoke with RJ. He gave me some information about their return policy and warranty information and told me to stop by the store and he’ll take a look at the boots to make sure they’re in good enough condition to exchange. Thankfully my husband didn’t damage the boots! When I arrived in the store RJ immediately recognized me from our phone conversation and called me over. We took a look at the boots together and he exchanged them for a size 10.5. It was such a smooth process and I’m incredibly thankful to RJ for helping me. My husband and I will definitely be coming back to this Timberland location thanks to RJ’s excellent customer service!

Had a really fun talk with one of the employees there who is originally from the UK, but currently studying abroad. Got me some nice limited edition shoes. Very friendly store with great help.

Very nice place to get Tim's they were displayed nice and the employees were very eager to help out anybody that needed it.

Very good customer service, excellent cloth and foot wear quality, they have very good offers during the year!

I have worn timberland boots for my construction job for 11+ years. I've been buying from the outlet mall on Vineland for the past 6 years. The previous manager was very kind and personally told me that if I had any problems with the boots, that no matter what I would be able to exchange no questions asked. He explained that the water damage warranty were 6 months, and the bottom of the boot itself had a one year warranty. When I work with asphalt, I need an oil resistant boot.for concrete work I just need water resistant and high quality leather. Due to the hard labor of my job the boots typically only last 6 months and I accept that, I generally have no issues with the boots itself except that it doesn't last long in my line of work. I just purchased a pair of boots ($175) on Saturday June 15, I usually buy a size 9 but, the past 2 times I've bought these boots the right foot has been very tight.this time around, after speaking with an associate named Sheyla and trying on boots I decided to go a size up and It wouldn't be as tight. In store, the boots fit pretty fine. Monday I go to work, and only two hours into my shift the boots start to feel super loose, and was starting to hurt, but because I couldn't pick up right then and there to exchange I had to wait till after my shift was over to exchange. On June 17 I went back to the store to exchange the boots I had just purchased 2 days ago and have only worn 8 hours. I asked to speak with the manager, Michelle. Michelle, in a very rude, and condescending way told me that there was nothing they could do, said "You should've know they were going to be too big", and just overall being super snarky and having a really bad attitude towards me. I understand that the boots were beat up from the 8 hours I worn them, I would've been willing to spend more money on boots if they offered the amount I had previously spent as a credit, but Michelle so rudely informed that there was nothing she could do, or even work with me. She stood there arguing with me, so I Kindly said thank you and left. I will not be returning to this location, due to Michelle's disrespectful demeanor. As a consumer, and a person of leadership in the workplace, leaders need to present themselves in a professional manner. It was very hard for to take her seriously with a piercing on the side of her mouth, and her bad attitude towards me. I feel that a manager should have a level of professionalism and common courtesy, and unfortunately Michelle did not exhibit any of those things. I wish that this encounter did not tant my view of this entire brand but unfortunately it has.

Really good customer service. Sales clerk was extremely helpful and we found everything easily. Shoes are really top quality. There's a design for every occasion. Casual or formal. Top brands only. Thank you will definitely visit again. Excellent

Picked up my kids boots during a sale and saved a ton of money. They also do military discount which is amazing for us Vets. They helped my daughter find the size she needed for her and she was beyond happy when she got her bright pink boots. They made a 7yr old very very happy that day

Not the biggest fan of ANY Factory Stores anywhere. I have only ever browsed through these stores and they have sometime nice/descent discounts which can be eye catching- nothing really special and NO complaints either thus far with any of these factory stores. They do however sometimes have great sale selections with like U$10 clothes or even less.