Tires Plus, West Palm Beach FL

I bought my Bridgestone tires from the lake Worth store in 2014. Bridgestone's with a 60000 mile warranty. I called today and spoke with Keith and explained the situation with my tires. I had road hazard warranty as well as lifetime rotate and balance. I have only put 30,000 miles on these tires since I purchase them. Spoke with Keith gave him the tread depth that was left on all four tires.when I got there we realized that they would be covered under road hazard warranty because three of the four tires were separating. They warrantied out my tires I purchase the road hazard again along with lifetime rotate and balance and an alignment. The tires full price would have cost me $1,000 plus road hazard plus lifetime rotate and balance plus alignment would have put me at $1,300 for four tires out the door. After Keith checking with Bridgestone and confirming the tires were in fact still under warranty it cost me 750 for the same exact tires that I bought 6 years ago. 2 things to look at here. The first one they're very professional very helpful very courteous and they had my truck ready 90 minutes before they said they would. Second thing to look at here when you buy good tires you get great results when you have warranty problems. When you buy vivas and junk tires you get what you pay for.it's worth it to spend the extra money once then to spend it two or three times needlessly. Thank you for getting my truck done today for our trip tomorrow we really appreciate it

In and out. Gave me correct information, and did not pressure me into any extras. Been going for years.

Went in for nail in tire. Fixed quickly with no upscale. Honest repair shop. In and out 1/2, hour. Good Guys

Wish they had 0 stars! They connived my 72 year old father into getting brakes and rotors that he DID NOT need. When my dad realized his mistake and went back to complain they said they showed him the brakes, in which they never did! They completely took advantage of an elderly person, and I cant imagine how many other people they took advantage of- his bill was 1,900!

I came in at 4: 15pm on Saturday to get a nail out of tire my little children were in the car. The gentleman at the front desk said they were closing at 5pm and could not help me because another lady came in before me with the same or similar issue so he was helping her and they needed to leave by 5pm. He kept stuttering and said I really wish I could help you. I kindly said you do not want to help me!
I walked out didnt make a scene and just prayed. Firestone (West Palm) came through for me they were closing as well but manager was kind and they had a sales meeting going on.

This is the worst Tires Plus location I have ever been to. I am a regular customer to the Tires Plus in Delray Beach and Lantana, but recently moved to WPB and decided to bring my car to the WPB location for an oil change. For YEARS, I have been getting oil changes from TP & when arriving to this location the "manager" explained to me that I need Full Synthetic Oil for my 2009 Ford Focus. I was puzzled by this being that I have been getting the Semi-Synthetic blend oil for all this time, I asked if he could look at my history to see that I have NEVER gotten an Full Synthetic Oil change in the past. After him looking up my history at TP, he continued to explained that he is not going to do the oil change on my car unless I get the Full Synthetic ($79.99). As a manager, you should have great customer service skills, and also knowledge on what oil changes certain cars should be getting; instead of trying to upcharge people so that they pay more. RIP OFF. Need less to say, I will NEVER return.:)

Mike (“supervisor and manager”) provided horrible customer service. He has been rude and demeaning in my interaction with him with every situation regarding my wheel alignment. Please note I have lifetime alignment warranty for two cars with Tire plus. Therefore, I have spent my money at this establishment and
expect professional and courteous service. My experience with Mike today has been disturbing. After calling this morning to see if able to service my vehicle today and being talked to rudely on the phone - Mike then placed me on hold and never returned after he stated he has customers as if I was not a customer just because I was on the phone. Then 30 mins later I physically went to store and requested my car be serviced for alignment. I requested that Mike have my car serviced for the wheel alignment and pull alignment pin up in order to do alignment as instructed by dealership mechanic, I also requested to be called once beginning service in order to speak to or assure Mike was relaying information to technician as Mike did not appear to be honoring my request, I also requested that spec report be provided in the form of a bar graph as before by tire plus, and Mike indicated that tire plus would perform a before and after spec report of my alignment, which I did not receive. I had to wait for alignment to be done as was being fitted in because I didn’t have an appointment. Mike contacted me and my acquaintance at 3: 30 pm stating my car was ready for pick up and after having my car since 12noon. I don’t believe that my vehicle was serviced AT ALL because none of my requests were done after inspecting the vehicle and I was not provided a before or after report that Mike indicated would be given. Mike provided 1 spec report and indicated alignment was still out of recommended specs - it is my belief because my car WAS NOT serviced today and he only put on machine, which is why I was only given 1 spec report. Also, please note previously alignment done with same vehicle at same tire plus was able to be done and met recommended specs (I can provide previous reports)

Mike (tire plus on 1905 N Jog Road west palm beach, Fl.) provided horrible customer service - he was rude and never listened to my requests or concerns. The leadership at this store is horrific and should be address as it gives poor reflection of Tire Plus franchise. I will be in contact with Tire plus corporate office regarding Mikes poor customer service.

Please note my other interaction with other employees has been fabulous, professional, and they listened and honored my request of my paid service.

This is a great local company that has been taking care of my car for over 5 years since I arrived in Florida. I highly recommend them for any car situation you may have.

Such a great experience here! Robert was very knowledgeable and reassuring about the work being done on my car. Thank you all at TP for your hard work!

Had low air tire signal, a mecanic was very kind and checked my tires. Very professional and courteous service.

Without a doubt the worst owner. Gave me a ton of BS for the work on my car that was not necessary. No refund. Stay away!

I took my van to this specific location for a final alignment, and I couldn't be more pleased with the awesome job they did. I had taken my van to two different locations for an alignment, but left with the issue. I'm very content on how Omar the technician described the issue that was having with my van. I recommend you go to this location for an absolute perfect alignment. Thanks guys for the great job and for being understandable with my situation. I will definitely keep taking my vehicles there.

They were able to squeeze me in for and oil change, new tires and alignment, I couldn't have been happier. Staff was very nice, answered all questions and let me know any issues that came up and when the car was done.

Came in for a tire rotation and balance, I marked my tires before taking the car in, they were in exactly the same spot. None of them were rotated. I can only assume they were balanced. Filed complain with corporate.

Got 4 brand new tires. No wait. In and out in hour and half. Very happy with my new tires, will be going back for alignment

These kind of stores rarely carry quality individuals and this is no different. They changed one of my customers alternators and cross-threaded EVERY bolt that holds the unit. One broke immediately and nothing was said to anyone, the car was released like the job was well done. Well the alternator installed has failed 2 months after install because the back post was over tightened and damaged the unit. Long story short? Inexperience and lack of quality control will now cost this customer 2800$. Find a real professional shop and stick with them. Stores like this are the Fast Food of auto repair and as always you get what you pay for.

Great service and very quick. Arrived at 3pm for an oil change and it was already done at 330pm. Ariel took great care of me. Highly recommend him to get any service done on your car.

No matter what the situation, Mike and he's guys are always on top of it. The drop off, up date calls and pick are so convenience, for someone on the go that helps out the best. Always straight shoots with issues, hands down a great store.

I’ve always used Tires Plus but this location in general is by far the best. The GM Mike I and his staff of technicians ALWAYS go above and beyond and give me first class service.

Stay away from this place please $1000.00 for fuel pump when they find You desperate and you car don’t run and you have no other choice they’ll give it to you That’s supposed to be a $300 job