Tires Plus, Merritt Island FL

This place is super shady. My work van needed an immediate tire/sensor repair after a bad blow out. My dash display was flashing CHECK TIRE PRESSURE after the blow out and my company paid Tires Plus (Merritt Island) almost $700 for the tire and sensor repair that they stated was needed to get me back on the road.
NOT THE CASE AT ALL!
When I picked up the van I was told that the dash display would reset after a few miles and it did! Three times! Now it just flashes CHECK TIRE PRESSURE. I called to set up a time for them to repair thinking clearly the job was not done and was told by a manager that they are not responsible to fix the display and wouldn't have the ability to fix if they wanted to. STAY AWAY!

2 stars because they are friendly. My daughter had a double blow out and we had the vehicle towed here. We had two new tires put on. They put both tires on the passenger side. This is not the correct way to put two new tires on a vehicle. The tech was lazy and didn’t want to move one of the other tires. When replacing two tires the new ones go on the rear axle. Then when I picked it up the employee told me it’s pulling to the right. I didn’t notice the tires mounted incorrectly until I got home so that’s my fault. But what irritates me most is the employee told me I should bring it back for an alignment. It’s pulling because miss matched tires on the front. Needless to say I won’t bring the vehicle back or recommend them.

The employee I had, Richard Mendez, was fantastic. He took care of my car quickly right before closing so I'd be able to pick my kids up from school and make it to work on time the next day. He's a life saver!

The crew here is amazing and always takes great care of me. Super friendly, helpful, and informative with all of my questions!

I’ve been going there for years and really enjoy the service at the Merritt Island location. This time I needed to have a tire replaced. When I called to set up the appointment and the next day when I went in I was assisted by Mark and he was awesome! Every time I deal with him he’s incredibly friendly, helpful, and explains everything to me very thoroughly. Excellent service every time. Thank you again Mark.

I have been a Tire Plus customer for over 10 years and 4 cars. I loved their service and was never disappointed. However, a few months ago, I asked if they could price match Walmart's Synthetic Oil change price. I was told they could and would, so I had my vehicle serviced. I came back last month asking them to price a match again, and they told me I've never had Synthetic Oil used, only semi-synthetic. So Tire Plus deliberately made me think they were price matching, giving me Synthetic Oil. The rep who disclosed the info had previously agreed to a price match but gave me something else. The issue is not whether they could price match; you told me you gave me one product, and you did not. My vehicle was driven miles according to having a Synthetic oil change, not semi-synthetic. I am very disappointed and now view them as an unreliable place for vehicle maintenance. They lied to get a sale. I should have looked at the bill, but I regrettably assumed you did what you had done the last 10 years, giving trustworthy service.

Disgruntled Customer

The team at Tires plus accepted my car after I ran over a bolt which punctured my aluminum rim. I had to wait over the weekend 4 days to have rim shipped to me. They kept my car in the garage while we waited and the team from the front desk to the installers were very professional and helpful.
Great job and appreciate all your help and support during our unfortunate road hazard event.
Highly recommend Merritt Island Tires Plus for all your tires needs and get the road hazard insurance totally worth it!

These Guys totally hooked me up. Thank you so much for making my vehicle safe again. I will definitely be back.

I came in for an alignment on 7/11/23 and Richard helped me. He is hilarious and very professional. I highly recommend this location!

Run! Lack of effort or concern for their customers. No problem solving skills just money grabbing technique's. Use rays tires next door or really anywhere else.

First time visiting Tires Plus and incredible service provided by Richard and Tori. Will be back for sure.

I looked all over town for 20in tires. I got quotes from about 10 other places who didn’t have any in stock didn’t have appointments and wanted $600 for two tires. Tires Plus saved me today! They had them in stock AND charged me $498!

We were on vacation and had trouble with our rental vehicle. Richard and Dallas were amazing! Not only did they stay open past closing to be able to help us, they also communicated with our rental car company so we didn't have go. They worked quickly to get our family back on the road to enjoy our vacation! Can't say how much it meant that Richard and Dallas went above and beyond to help our family on our trip!

My experience at Tire Kingdom in Merritt Island was 5 star! The team up front (Lou and Haley) were professional and friendly from the get go! I ran in close to closing with a screw in my tire (AAA took off car) and although short handed they were ready to help. My time was short so they kept my tire and i returned tonight to pick it up and they installed it back on my car. Kudos to the guys outside in this horrible heat! Thank you to all of you! And the “treats” for my doggie made his day as well

WOW! WORST DISRESPECTFUL SERVICE I EVER HAD. THE MANGER SOULD FIND A NEW JOB. For the words I want to say about him would be to Very harsh on here. Sean was his name and is very RUDE telling a customer that he is going to Trospass me.what an %×_@^×>@^@<
Never again and I will tell everyone in my area about this experience. Just because I was upset when I came in from a bad day. Instead of tell me it's going to be fine sir we will help you as much as possible.
NEVER AGAIN

Five stars, amazing job by everyone especially Richard. I would recommend to ask for him everytime. (I work here)

Spoke with Richard over the phone and he was very helpful with my questions. I appreciate his patience and knowledge on my concern!

I just want to give a huge thank you to Mark today. I came out to a flat tire on my rental car at 5pm and while waiting for AAA to come inflate it began calling around to see who could patch the tire, since most places were closed or closing soon. I called Tires and Mark reassured me that he would help knowing I was waiting on AAA and needed to go back to Orlando today. AAA arrived at 545pm. I called Mark and let him know I was on my way at 6pm, & made it to Tires in ten minutes. Unfortunately the tire was not repairable due to where the damage was done. But I was driving away at 7pm with a new tire for an unbeatable price. Less than 2 hours to fix a bad tire on vacation thanks to AAA and Mark, who showed he truly cared. I still think the gentleman helping him singing Avril Lavigne while changing my tire needs a raise as well. Highly recommend this place, as they actually care

We went in for a tire valve change TWICE and yet the first time they said they fixed it, and they didn’t while waiting bathrooms were out of order too for an additionally annoying part of it which cause us to have to walk all the way across the road and go to another store I am very displeased and disappointed in this store