Tires Plus, Tampa FL

They are true professionals, always helping the community and very kind. Always very attentive to your needs, it is always very pleasant to come here. I recommend them all. I only don't recommend it if you want to talk to them about mechanical issues because they are going to deny you to your face, just ask them for something specific and don't try to argue, otherwise excellent service and very good quality of the I have visited for so many years that I have been serving with them. Without discussion, excellent service!

I dropped my car off 30 minutes before my 9 AM appointment… It took them 2 hours to call and tell me they couldn’t do my lifetime warranty alignment because of too much in the wheels… OK… I’ll get that fixed not a problem…… SO Im thinking I’ll get a call…bc they said they would call quickly…bc how long does it take to mount 1 tire? Not 2 hours! Kept car ANOTHER 2 hours after calling to say they couldn’t do the alignment and would call me back when the tire had been mounted…. I went in at 12: 30. That’s 4 hours to mount 1 tire! Only to be told “if I had things to do I shouldn’t have bought it in bc things happen” by the manager! Do not go here. Slow & rude. This would have NEVER happened if my boyfriend had taken it in.

Called to get info about prices and time, and what I was told is exactly what I got (Just took them like 20 minutes longer than estimated).

Worst of all, they are scammers who break cars and don't want to take responsibility. They see that the client has proof that it was their fault and they hide. The name of the workshop is not real so they can sue them. They are a farce of a workshop. Please don't go to that place. They are scammers

We used to use this facility all the time. Took my sons car in for leaking tire that had plenty of tread and they wouldn’t even look at it. Responded we needed two new tires and alignment. Turns out it was a $30 leaking valve repair somewhere else. We even pointed out the amount of tread left and they wouldn’t even take a second look. Shame since they used to be reliable and trustworthy.

Very bad experience, I had been carrying out maintenance on my car for 5 consecutive years, they left the oil cap loose, the car melted and they don't want to take responsibility.see you in court

Today was not the day for a flat tire that turns out needed replaced. I have 2 important appointments and I came in a panic at 830. My first app appointment is at 9: 30 and I asked Will Sylvester if he could diagnose what was wrong with my tire and that amount of time and potentially get it fixed and he said we will do our best. He explained everything to me got me a new tire and got me out the door at 9: 20 in time for my appointment. I can’t say enough about how awesome that is. I want to give Will a big five star review for being amazing at customer service and for getting me out and with a new tire and safe on time.

Both front desk employees are polite, knowledgeable and experienced, seasoned mechanics that know what recommend to the clients.

When I called Mavis to make an appointment, they were very professional, when I arrived at their business I had the best attention and explanations. The service was fast and my vehicle feels great. I will surely return to Mavis.

Nice and quick service they helped me find an oil leak and were very honest about this being process of elimination. Lucky it only took two visits and so far no more leak

The service is terrible, every time I bring the car it always has a different problem, I changed the part they told me and it continues to “has the problem” according to them, there is always an issue just to not do the job, they have never been able to align or leave my car well. They sold a life time alignment the first time I went there with the car but never been able to align the car, they took the payment and then said they could align the car but never return the payment.

They called me to tell me that the suspension didn’t work, Referring to ALL the suspension.

This is what they write in the work order.

“CUSTOMER WAS UPSET BECAUSE HE DIDN'T WANT TO PAY US TO CORRECT THE ISSUE. ”, The person told me that they did not intervene in other jobs and never gave me a price to correct the problem, I decide to take the car and not do any work.

However, being at his workplace, he (Marvin Valladares- service manager), opens a window and begins to shout that I am ignorant and that the person who does the work on the car doesn’t know.

“HE STILL GOT UPSET AND THREATENED WITH A BAD REVIEW”, Of course I’m upset because the attention is terrible.

Tires Plus
8411 Hanley Rd
Tampa, FL 33634
United States

I have always recommended Tire Plus and have had many services throughout the years with your company.but upon my most recent visit my experience was not a very good nor SAFE one!
I originally went in there to get a price quote for an oil change but the mechanic working the desk was very condescending and extremely defensive towards every question that I had inquired. I was told if I filled out an application for a credit card that I would get 50% off my service.so I did agree to apply for the credit card, but whenever I would question a price for service it was not consistent as I'm assuming they have wiggle room to adjust pricing? The more questions I asked, like how long would it be for an oil change service? The more I felt I was a burden to your staff! And was responded with a defensive ATTITUDE! I felt very uncomfortable like most mechanic shops make you feel! The same shenanigans the same song and dance. I was approved for $1,800 credit and then suddenly I conveniently needed a lot of additional services to max out my credit! For a 2020 Mitsubishi mirage ES with only 28,000 miles I was told I needed a new battery for $200 with 2 year warranty, which I was able to get a 2-year warranty for $99 at Walmart! I was also told I needed a wheel alignment, Needless to say I had two brand new tires in my trunk that needed mounting I was charged 50% off the oil change but I was not charged 50% off to mount the tires it was not included in my discount which made no sense to me after I was told I would get 50% off my services after I applied for a credit card? After they mounted and rotated those two tires! Conveniently my rim could not fit on my car and I was told that it was the wrong size compared to the other three, now mind you I was able to drive there with no problem and never had any concerns with my rims.they suggested I needed a new rim to match the other three because they were not able to put the rim back on the vehicle.so they forced it on and suggestion I drive safely! Untill it's replaced and to come back in a few days to check to see if the bolts need tightening! I couldn't believe the nightmare I was hearing, so I paid for a oil change and 2 mounted tires and they sent me on my way, I barley drove for an hour and called the shop back and told the manger my tire is making noise it never did before I arrived to ur shop! And I suggested if he can please place my spare tire on my car for safety, he agreed and suggested I returned to the shop immediately because they were about to close soon, so when I returned they removed the tire with the supposedly defective rim and replaced it with my spare which I do not understand why they did not suggest or ask if I had a spare before they sent me on my way with a unsafe rim? The very next morning I paid $124 for a brand new rim that I truly believe was the responsibility of your shop to replace because when I arrived to your shop I had no issues with my rims that I was aware of! Thank you for taking the time to listen but I would not be returning back to that location and I may considered closing out my credit card account as wel thank you kindly
Mr. Timothy Arroyo
P. S. Since my visit, I have taken my car to the Mitsubishi dealership service department for evaluation and to replace a sensor under manufacturer warranty! And I do not and did not need a wheel alignment nor any additional services that they suggested! And as of today I still have not heard back from any manger or owner concerning this matter,

Bad experience the usual reputation that all mechanics shops represent.they always trying to insult the intelligence of the customer with there usual sale tactic, Manager actually allowed me to leave with a defective rim knowing the rim was fitting fine before I arrived safety wasn't a factor just the total for my bill

I had used this location for years. I woke up to a nail in my tire. The gentleman at the front desk was let's say quite rude, told I needed a new tire, and it would take ab 45 mins, called back about 25 mins later saying the car was done. I pay and get in my car, start going down Hanley and the car is making a strange noise that it wasn't making when I dropped it off. I got out of the car to notice they didn't put my hubcap on properly, so I assumed that's what the noise was, so I tried to put it back on and I first tried with my hands then I kicked it and it broke. So I just left, but it continued to make that weird noise when I drove it so I took it back and the manager who was more worried ab the soccer game at first now comes out asking why I kicked my
hubcap, but then I asked why it wasn't placed back on correctly when his employees returned it to me and now
my car is driving funny, he sent out one of his workers to test drive the
car and when he came back all he said was "its your muffler" walked inside and no sight of the manager to discuss the matter. I will NEVER go back or refer TIRES PLUS to anyone ever. Unprofessional and Rude

Some of the worse service I have ever had. They are rude as they dont allow you to speak. We schedule a appointment to have tires put on over the weekend. Confirmed they had the tires online. Monday morning they call and state they dont have the tires and we would have to pay in advance. Ask to speak with a supervisor. Was told supervisor wasnt at the store. I did get upset and a lil loud at the situation. To which we were hung up on. Well within 45 secs a supervisor calls back. My husband answered and tried to start speaking to explain what was going on. Before he could findh a sentence the manager cut him off, my husband hey bro you are doing the same thing can i olease speak. Manager im not your bro and a few ither words i wasnt priveledge to hear. And gung up on my husband.

The worst service, on Monday I went asking for help because a tire had been emptied, I arrived and the person who attended was rude and racist, he did not make the slightest move to help me, he told me that there was no one who spoke Spanish (that the other day)! How ugly that you go looking for help and they treat you like you're nobody! They should teach customer service! Treat how we would like to be treated! ’

Tires Plus have me excellent service, Marvin Valladares the service manager answered all my questions and showed me the parts, etc that I needed. You will be very pleased when you walk out. They also speak Spanish! Their work is solid.

Had Marvin and the manager of Tires Plus in town and country told me that I needed $1200 worth of front end parts which were not needed they are a scam they want to put parts in your vehicle that you do not need be aware they are a scam

One comes to change the oil here and they tell you that they are going to close if the website says that they close at six in the evening they don't like to work they are lazy