Tractor Supply Co., Newberry FL

Mike was extremely helpful today. In today’s world, his kindness and uplifting spirit is much needed!

This store is convenient for the location but today I bought moldy bird and chicken food for the third time in a couple of months. I keep trying but they keep disappointing. - The owner did just reply to my review and offered the national customer service hotline number for them to "investigate" the issue.

It's official, I'm happy to announce the worst Tractor Supply Store in the Gainesville area. The store has lost some of the nice country feel it had years ago. Inside and outside the store feels tired and a little dirty. There's a very apparent arrogance amongst the staff, especially those in charge.

There's an absolute inability to correctly put orders together. This appears common. I've ordered curbside 2 times recently and was left waiting 20 minutes or more. 1 time I had to go in to the store, get the order and load it myself without any offer of help. Another time in-store I was left waiting at customer service for a long time without even getting acknowledged.

As someone who employs hundreds of staff, your entire staff including those at the higher level need re-training in customer service and the way a Tractor Supply should run. You should all be very embarrassed. I will not call people out by name from worse to the worst but the middle aged lady who's name starts with a J should probably be at the loading dock and nothing to do with customer service.

Moving ahead I will be taking my Tractor Supply business to the other side of town.

Ordered on line for curb pickup, BIG MISTAKE!
Will not do that with this store ever again!

Every time we've been the staff has been very helpful and friendly. Prices are comparable and fair.

I only got water bottles for bunnies no feeders shelf was empty. They couldn't even tell me when they would be getting more

Got what I needed. Staff is a young group might suggest having a well rounded person around for locating items they "don't known what that is"

It was almost like a miracle but I couldn't find my dogs food please get value pack 28/20 black bag then it would be just the right place for anything

I want to give Lee a huge shout out for all his help with the day we were having. Bought a used boat and had two blowouts on the trailer. He got us some wheels and tires delivered to make a full set so we didn’t have to do anymore running around. We had already been to several other businesses. Lee and his other employees did everything within their power to help us out in what had become a lengthy process. Again thank you for all your help!

Customer service in this Tractor Supply store has never been great, but after today's experience I won't be back to this store. Since I'm a caregiver for a person that's at high risk with all of this COVID stuff, I ordered a generator online to pick up curbside. We got to the store and parked in the marked curbside parking. There was a sign that said to call a phone number for your order to be brought out. After calling repeatedly and getting no response, I had to go in the store.

There was only one cashier up front, and she had 7 people in line. I caught her attention in between customers to ask where should I go for pick up. She told me to go back to the customer service desk and called over the speaker for someone to meet and help me which I was grateful for. I went to customer service, and of course, no one was there. I waited for 10+ minutes.

Finally I saw an associate walking by helping another customer, he saw me when I waved and told me he would help me in just a minute. That minute turned into another ~10 min wait because after he finished with the customer he was with, another person stopped him and he proceeded to walk to the front of the store looking for the feed she needed. Even though I had been waiting, he decided to help her first. When he didn't see any of the feed up front, he then proceeded to the back of the store where he brought out 2 bags by hand and then went back to get more bags. Then after he brought out a 2 more bags, he went back into the back doors and never came out again. I had been patient up to that point, but I was really getting mad by then.

Another 7 minutes (this time I really was watching the clock) went by and no one came out. I walked down the center aisles of the store looking for another associate, but there was no one. I was going to go back to the front cashier, but she had 8 people in her line then. I came back to the desk. All this time standing at the customer service desk, my order was right there next to me, and I considered just picking it up and walking out the door since I had already been charged on my card. FINALLY, another associate came out from the back, putting his vest on as he came out like he had just gotten there. He then helped me and I finally got out of there. I was in there more than 30 mins.

The whole time I was in there it was really busy, which I normally wouldn't mind but again I was trying to limit my exposure. In past visits, I have had problems trying to find someone to help when I was trying to get some dewormer, etc. So this wasn't an isolated event, and they obviously need more people working at the store.

The layout of all the displays and items in the store is jumbled and I almost tripped over some of the stuff just scattered in the middle of the store. I will not be back to this Tractor Supply and do not recommend it.

This is a good store but not great parking with a trailer. The also don't sell much irrigation equipment. I was looking for 3/4 inch poly pipe and they do not carry it.

Always friendly and helpful staff. Really like the addition of online ordering with curbside pickup. I wish more businesses would offer this. Good job for offering this great service to the public.

I bought a battery for my mower and in 4 months and it went bad. I returned to the store to get a replacement thinking that they would prorate the battery but was told if it went bad in 3 months I would have received a new one free of charge but because it went bad in 4 months I would have to pay full price and there was nothing they could do for me. This is a poor way to backup your product and an even worse way to treat a long time customer, With all the competition in the area you would think that this store would concentrate more on there customer service. I think next time I need something I will go across the street to the Ace Hardware store. BTW, I purchased my O-Turn from this store. I did contact there customer care via email, I was told "this is not how they do business and that a manager from this store will contact me to resolve this". Nobody ever contacted me from the store so I sent an email to corporate customer care again telling them nobody has contacted me from this store. As of yet I still not heard back. 1/5/2020

From their personnel greeting upon entering to the final checkout every nember of their staff seem sincere about serving the customer.

Nice big feed store, has a little bit of everything you would need from a feed store plus some other goodies! Staff is friendly and knowledgeable.

Tractor Supply came to my rescue. I needed inexpensive gloves for the students in a friends class. He wanted every student to have a pair. Yeah, Tractor Supply! This year I will go there first.

Jammed packed with good stuff for all your animal needs and country life. Had to get out of there before I put more in my cart. Oh, and baby chicks are in.

Called in advance to check for a tractor part. They were quick to answer, accurate information, and helped me find it when I arrived to pick it up.

1st time at TSC. Very helpful people who actually know what they're talking about, good prices, and an amazing assortment of tools and outdoor, gardening, & lanscaping stuff. Definitely my go-to place before Home Depot & Lowes.

Looks like carried everything. From various farm and pet foods to farm implements Tractor Supply Company has it all.