Trinity Memorial Gardens

I can't express how happy the De Jesus Family and Friends are with the amazing servce and support they have provided us during this difficult times. Alexandria Johnson and her team are just wonderful.

Thank you Mary, Alex and staff of Trinity Memorial Gardens for being there during this difficult time in our family. Mary went above and beyond to make things a little easier for our family. Her compassion for our family was exceptional. Alex and staff was amazing during my son and my fathers passing. You are all angels! My family appreciates all your hard work. We couldn’t have made it through this process without all of you!
Thank you again,
The Przytulski/Zygarowski family

My son’s father-in-law recently passed away. It was totally unexpected. Our family chose Trinity Gardens because some very close family friends are buried there. I was not at the first meeting with the funeral director or the financial person but I was at the second and a brief third meeting. My mom had recently passed and I thought I may be able to help my son’s mother-in-law with some of the arrangements. The funeral director treated me as if I were an outsider until I very clearly said “I’m family! ” He still was not very forthcoming with information. He was very cold and impersonal. It was almost like he didn’t want anyone asking detailed questions. At that meeting, my family set the date for the service. A Saturday was chosen almost 5 weeks out so that more friends and family could attend. There was no mention at that time that there was any additional charge for Saturday. FOUR DAYS before the service, my son’s mother-in-law gets a call that she has to come in and sign the final paperwork. I went with her so I could verify that the slideshow we created would be compatible with their equipment. She was told that she didn’t need an appointment, just come by and sign. We got there and the financial woman came out and said she only had a minute, she had an appointment with someone else as soon as they showed up. She was hurrying us. She took us to one of the meeting rooms, got the paperwork, had her sign and proceeded to tell us that because the service was on Saturday, there would be an overtime charge! More than $600 additional! They waited until FOUR DAYS before the service to say something! What are you do with that point? You pay them! What else can you do? I asked her if the slideshow format we used would be compatible and she just said that’s a question for the funeral director. No offer to see if one was available. I was told I would have to email him! How rude and unprofessional. I’m sure that if I even did email him he would not respond to me. My name is not on the contract. I chose not to email him and just make the assumption that it would work. Thank God it did. We got to the funeral early so we could set up the family table with pictures and a display. We had no idea that the funeral home was going to set up a table. That information was not communicated to us in the whole process. I must say that Sue and Minnie did an excellent job. They set up a second table for us and helped us arrange everything. They are the saving grace of this whole place! And Al did an amazing job running the slideshow in both the chapel and Magnolia Hall.we were also very thankful for Pastor Ken. He did a great job on the service. If I could separate out and do two separate reviews I would give Sue, Minnie, Al, and Pastor Ken five stars. I would give the funeral Director, and the financial person zero stars.they were horrible. Thank you Sue, Minnie, Al, and Pastor Ken! You changed the whole atmosphere for us! Last thing I will mention is that we reserved magnolia hall to have food and drinks after the internment. At about 3 o’clock we were told that if we stayed past 4 o’clock they would charge us extra money! It’s not like they had someone else coming in. All of these things should’ve been told to us ahead of time. I would highly not recommend this place to have your service for your loved one. It was not welcoming at all! All they want is your money! And believe me, it is not cheap.

This is one of the most beautiful places you could lay to rest your loved ones. I understand that services are not cheap and I have no problem paying for good service and good products. I had to make a quick decision on where to lay my Marine son to rest, and I chose their Garden of Honor on the second day after he passed away.

Contracts were not prepared for me for 16 days. Therefore, the obituary and invitation for the funeral arrangements did not go out until the DAY OF his first service.

I chose my funeral home primarily because of the funeral coordinator that I would trust to coordinate the extreme details as we walk through this new process.
Immediately after signing the contracts and handing over $20,000, I was informed that the person I had hired wasn't available. MY DIR CHANGED 5 TIMES. Over nine critical details were breached in contract.

The remains of my son were flying in from another state, and I was charged extra for him to be professionally reassessed for the open casket after arrival. This did not happen, under the supervision of the site manager that evening, and the first view that I had of my child had 10 Staples in the front of his head. When I asked the funeral director why I was seeing this, instead of him apologizing for missing the service I paid for, he proceeded to describe the autopsy process in extreme unnecessary detail. This alone should have been justification to refund my money, but instead we had two open casket showings before it was corrected.

The canvas portrait of his face was forgotten next to his casket. I don't feel that it is my job to tell them how to do their job. I was charged $283 for this and they forgot to put it out. I was not refunded.

Prayer cards- 1000 were printed and included in my package. 100 handed out at the viewings. I asked for the remaining 900 so that I could take them to the church and put them in bibles, expecting 1000 at the service. I was given 200 and the remainders were kept in the back. After everything was over, the other 700 cards were thrown in as leftovers when I no longer needed them. I was not refunded.

Guest book.charged over $300 for a guest book customized with his name spelled wrong and his wrong death date. The inside included an index for another client. I was not refunded.

Programs. I would have expected this to be provided for the $20,000 but nothing was provided from the funeral home and I had to make it myself. 2 weeks after everything was finished, I found a program that had been printed for my son on the inside of the guest book. I had specifically asked for this and told that it did not exist. This cost me over $2,000 to print at Staples and 48 Hours of critical time that I would have needed to mourn. This is why we hire funeral coordinators. I was not refunded.

Flowers. Do not buy flowers from the funeral home. The arrangements were 375 each and only included six roses. After specifically specifying to bring flower inside out of 100° sun, Of course the flower arrangements were left outside in the Heat and died. I was not refunded.

Schedule. After signing the contract, my funeral coroner had been replaced over five times, and I had no idea who was in charge. I can't explain the amount of work to plan these services that was put on me as the mother because they did not have enough staff. I solely responsible for all the details and timing the day of the services, as they were completely clueless, missing all details creating disaster. I was unable to mourn or experience the funeral.

They sold me 14 kt gold necklace of his thumbprint but forgot to take his thumb print prior to burial! Seriously? I was not apologized to.

I was quoted $2100 for video, but afterwards told to pay $3700 for contracted services, or i would get nothing. Breach. *Day 60- still zero video or photos after paying in full upfront. Guy left country.

I was quoted $5,000 for the lot over 25 times. After buying memorial, the lot is now 7,000+ surprise fees! Carsalesman are not looking so bad now.

I could keep going. Apology? More!

In our time of grief, Trinity Memorial Gardens provided us with professionalism, timeliness and compassion. Alex was very skilled in providing us with different options without overwhelming. They also were highly organized in scheduling and providing us with the administrative paperwork promptly.

In the middle of the saddest moments of life.the importance of an organization like Trinity Memorial, and specifically a leader like Alex Johnson with the support of Joel Colson can scarcely be described. We had lost the most wonderful young girl who was the light of all who knew her at the tender age of 23.

After being treated so poorly by so many others, Alex stepped in like an angel and offered her heartfelt support in putting together the exact celebration of Nelly's life the family was praying for.to see this beautiful young girl as the princess she had been before her lengthy illness.

We provided many challenges to be sure, but she promised that we shouldn't be concerned and she would take care of things and by God.take care of things she did. She was organized, soft spoken and caring in an innately genuine way. Her approach made the painful process of planning flow so smoothly we very quickly had everything locked down and a vision for our service that exceeded our expectations.

There was nothing she didn't support us on, not a single request they didn't meet. On our day, the staff was prepared and professional, helpful and considerate. Their kindness was not mechanical it was real and it was appreciated by every person there.

This facility is absolutely stunning from front to back and every detail to include the lovely silver hearse is first rate. When we drove up the first time we were all taken aback by the beauty and opulence of the building, going inside it felt more like a 5 star resort than a mortuary. Elegant and lovely, yet welcoming and peaceful. The cemetery and entrance are grand but tasteful, the grounds are lovely, new and immaculately maintained.

Having the funeral home and cemetery co-located was a tremendous benefit to the guests and family allowing more time for visitation, service and reception without rushing.

There is truly so much to say, but more than anything.we will always be grateful to our friends at Trinity Memorial Gardens for the incredible honor of that day and the beauty of our wonderful Princess Nelly's final repose.

Alex Johnson was an amazing help during the loss of our Father. We handed her the reigns and said "just let us know what we need to do" and she took over in a time when we weren't thinking straight. She was compassionate, detail-oriented and handled everything like a true professional. Thank you Alex for all you did to help me and my family during a very difficult time in our lives. As I have said before, we could not have handled this without you.

If I could leave a zero star review I would. The hospital sent our family member that passed to the wrong funeral home. This place refused to release our family member to the correct funeral home without paying a $500 fee. This is a day after while we are still mourning. We had to drive to this funeral home and talk to the director for over 30 minutes to come to a resolution and have her backtrack on what was originally said to us over the phone by Alex and herself. Alex is possibly the rudest person we have ever dealt with. She has absolutely no compassion or sympathy whatsoever for people who are mourning. This is a money hungry establishment that will try to take advantage of you while you are in a vulnerable place.

My Dad is a 7th generation Dubliner and our family (McCabe) have been interred at Glasnevin Cemetary in Dublin for many generations following a Wake and mass, and so when Dad passed away in Florida, we were at a loss of what to do next. Someone suggested reaching out to the team at Trinity Memorial Gardens on the day he passed, and I'm so glad we did. They handled absolutely everything to include picking up Dad that same night from Tampa General.
Wanted to express my gratitude to the team at Trinity Memorial Gardens for creating a beautiful memorial experience and helping guide us through the challenging experience of laying our Dad to rest with grace and dignity. We shared that our Dad was the first in our family to pass away in the US, and we were at a loss on what next steps here were. We were able to share some of our culture and traditions during our meeting with them, and the amazing team handled everything, including coordinating with St Peter the Apostle for the funeral mass and hosting a lovely reception all decked out elegantly in the colors of the Irish flag where they even compiled a great video of photos of Dad with family and friends in a gorgeous celtic design, and then coordinated a funeral procession in the gardens with a bagpiper and interment with sanctification of the mausoleum niche by the priest. Hearing Amazing Grace played on the bagpipes outside made the service that much more special. The event room was a great space-there's a chapel/ service room adjacent that we didn't use as we went to mass instead, but looks quite large-and the catering went over well with everyone in attendance. My Dad loved a good party, and I trust his spirit was with us during our celebration of his life.
All of this was organized in just a few short days. Everything was seamless, flowers were carted around here and there ahead of us to make every space beautiful, and we felt very cared for. They went above and beyond and even coordinated memorial cards and favors for everyone as well as framed memorial canvas prints for us to take home after the ceremony. I wanted to share some photos of the reception and what they created as I know there are other immigrant families in the area who may face the same situation of being the first to plan in a new country, and I would highly recommend reaching out to these folks.
Special appreciation to Alex for being chief-in-charge of all coordination with us, Mary, Sue, Al, Mimi, and Darryl as well as anyone whose name I may have missed, and if I did so, it was inadvertent!
I recommend signing up for their daily affirmations email, too. This has been very helpful during the grieving process.

Trinity Memorial Gardens did a wonderful job with my mother. The wonderful man who picked her up from hospice at 12: 15 am was extremely kind and compassionate. Alexandria was extremely easy to deal with and her patience and attention to detail was very much appreciated. The wonderful young lady who took care of the cremation and viewing of my mother was extremely caring, kind, and patient. The service and reception was excellent. Everything was organized and the attention to detail was excellent. The entire family was extremely satisfied with every part of this difficult process and we thank Trinity Memorial Gardens for all their help, caring, and effort. I recommend them highly.

The team at Trinity Memorial was amazing. It was a very difficult time for our family but they made it as easy as can be for us. They took care of everything from beginning to end and made it as easy as possible. We, as a family, strongly believe that our loved one was honored as best as possible. The manager, Alex, made it the easiest experience and I will recommend this funeral home to anyone. Not to mention the landscape in the memorial gardens is immaculate.

In case of a hospital emergency and your loved one passes, please be sure you know the exact name of the funeral home that your loved one belongs to.

Warning: If your loved one is sent to this funeral home in error (without a legal release form form the hospital) they will still insist you pay their $450.00 “care fee” in order to release them to the correct funeral home.

We were initially informed by “Alex, the Manager” that the $450.00 charge was completely legal without needing a signed release form at the hospital, which we learned is false information.

We in fact told the hospital we needed time to confirm the name of the funeral home before we confirmed where to take him. Before we could do that next step, within 2 hours of my father’s passing, the hospital had already released him “unauthorized” to Trinity Funeral Home.

We explained this issue over the phone to Alex that we didn’t sign anything at the hospital or give authority to have my father sent to this funeral home. While I trying to explain this, I was flat out accused by Alex, “Your mother gave us authority” which was false! How would she know, for she wasn’t there at the hospital! I asked Alex to escalate the call to someone above her.

A Stacy told me to call our own Funeral Director, Neil, at Meadowlawn Funeral Home. Stacy informed me that “ If we couldn’t afford to pay the bill that I had to have Meadowlawn pay for the $450.00 fee” in order to have my father released into their care.

Meadowlawn’s response to this request was was not ethical or legal and they would not pay the fee.

Note: We also spoke to the Hospital’s Nurses Administration and they were very upset to hear about the this and stated they will make sure to notify their team not to use this Funeral Home.

Since we felt Trinity was treating my father like an impounded car, my family and I headed to Trinity Funeral Home to speak to Stacy face- to-face hoping to resolve the issue.

Note: The entitled attitude presented by Alex was so underwhelming and so unemotional to that fact that my father just died. The $450.00 bill was more of a her concern, was perfectly legal, and bottom line was to be paid. We did not wish to speak to her.

We thanked Stacy for her time, but for over 30 minutes we still had to listen to her justify their “care fees” just to get to a final release agreement and conclusion. The $450.00 fees would be waived since we never signed an official release at the hospital.

Stacy noted that the hospital was at fault for not getting the proper release forms signed. The final response from Stacy was “I guess we will just write off the fees”, but my family felt like we only got to this point when we threatened to get a lawyer involved.

Folks, this was such a traumatic experience for a family that just lost their Father and Husband!

Trinity staff, you may feel justified by your “450.00 care fees” and were not wrong here, but all of this could have been handled over the phone instead of having to drag my poor grieving mother over there to settle this issue face to face.

You hurt us so deeply! Our story and experience with your establishment will carry with us forever and truly never be forgotten.

Overall folks, please know the law, your rights, and protect yourself! Make sure to carry emergency contact cards with you at all times!

I wish this didn’t escalate the way it did, but this was completely deflating and traumatic to experience!

I truly want to have faith that people still
want to do the right thing for people, but why it’s always a constant fight to do what is right? Trinity Funeral Home had the opportunity to handle this MUCH differently.

Trinity Funeral Home can hopefully improve on their listening and empathy skills especially when hospitals don’t provide the proper authorization forms to a family and make the error. Trying to force the family to pay $450.00 release fees is not the way to go.

My father is finally at Meadowlawn and we can now move forward. Appreciate the opportunity to share our story with folks in the same situation.

God Bless!

Alex is the most empathetic funeral director. She loved me and my family and made us feel at home through one of the worst times of our lives. If you want to honor your loved one the right way, ask for the manager, Alex. Although everyone at this funeral home is more than welcoming, Alex was exceptional.

Alex is incredibly caring and thoughtful. She is compassionate and listened when I needed her help the most. I am incredibly grateful to Alex and her wonderful team at Trinity.

Scottie Garcia and his team were wonderful, helping to create a special tribute to my father.

Please do not use this funeral home. My husband passed away and the hospital sent him to the wrong funeral home. This funeral home would not release him to the correct funeral home without us paying a $450 removal fee. Alex was the most unprofessional and uncompassionate person I have ever dealt with. I could not afford to pay this fee so at that point they told us to ask our funeral home to pay the fee. At this point it had been less than 24 hours since his passing and this is not what any family should have to go through while grieving. We had to drive there and talk to Stacey to get this resolved. I am extremely disappointed at how they tried to take advantage of a mistake that was not ours. We contacted the hospital to let them know what occurred and was informed they will not be using this funeral home going forward after what happened.

We received excellent guidance from Lou Bravo. Very compassionate.
Catherine MacDonald

I had zero issues through the entire process. My mom Kimberly Hunter passed away on June 1st 2023. Trinity memorial gardens and their staff were superb and kind and excellent all around. I can't thank you enough for your help during this difficult time of my mother's passing. May God be with you all.