Tropical Smoothie Cafe, Boynton Beach FL

Single most horrific experience I’ve ever had. Placed an online order at 1: 15 saying it would be ready at 1: 40. Received my smoothies at 1: 52 and my food at 2: 11. Now I’ve been working kitchens for a long time and I understand things can get busy. The real issue under lied with disrespectful employees. Not only yelling at each other but when I told them I had missing items and was waiting they brushed it off and gave rude and snarly responses. On top of this a employee ordered food after I had been waiting for 15 minutes and got their food over 15 minutes before I received mine. Two people ask for refunds and to leave while I was there due to orders being messed up multiple times. I am never one to complain but this experience has been the worst in my entire life. 55 minutes for 2 smoothies and 2 sandwiches while a employee waited 10 for there wrap and smoothie.

I would drive 24hrs to another place to get a smoothie or food. The smoothie and flatbread were great but the customer service was terrible. Girl started to take my order then stopped to get someone's order, then rang up the wrong drink. The customer after me had to ask if the girl heard her because she made no sign of understanding her. Just terrible.

No organization, spent 15 minutes waiting in line to place an order, i ended up giving up and going to bramers brazilian cuisine which it’s in the same complex, way better in every aspect.

Went in ordered 4 combos smoothies came out but food had to wait for 45mins they're no organized they keep taking orders of walk ins and getting more confused.they need better management.
In front of me other customers waiting and where given wrong orders.
Plus the online orders kept coming and going adding to confusion and mistakes.

Don’t come here look for a better place to eat. The staff here is slow and they don’t have a manager obviously, ”. Theres no organization or a team plan. The don’t have the capability of working fast. I hour waiting for my food. They don’t. Know how to manage online and regular orders. It’s crazyy.

I spent over $15 at this location on a shrimp wrap and only 2 shrimp was inside my wrap never again Tropical Smoothie Cafe. False advertising this place is a complete rip-off.

Ordered my smoothie on the app 15 minutes before getting to the store still had to wait over 15 minutes in the restaurant while they made orders for people who ordered after me. Tired of being disappointed by the same location

Smoothies aren’t bad but the wait is horrendous. I had to get a refund after waiting for 40 mins on a sandwich, and then my food magically appeared. Thanks but no thanks breh.

I ordered a regular 24 oz.size smoothie and discovered a 12 oz.size cup was put inside the regular 24 oz.therefore in reality I did not get a full-size drink. I am giving two stars instead of one because the smoothies was good and I received a refund. They claim this was an error and did not realize they were not filling up a full 24 oz.cup, however at the Northlake shop I have watched them make the smoothies and they seem to have the size to a science. I understand mistakes happen, unfortunately this mistake cost a possible future repeat customer.

4 year old wanted a blueberry smoothie- so I requested a kids smoothie but instead of strawberry- blueberry instead. The boy at the cashier looked so puzzled at this request. He said he couldn't do it bc he didn't know how many blueberries to put in I said you would just substitute strawberry with blueberry- same measurement. Still didn't comprehend. So I had to get big size smoothie that had blueberry, strawberry, banana. Instead of a kid's
strawberry (substitute with blueberry) /banana smoothie bc they can'tcomprehend. Additionally, I had to wait almost 20 minutes. This place is a joke.

Called in a smoothie 11: 48, paid for it at 11: 59, didn't get it till 12: 30. People coming in after I paid for mine got their smoothie and food before me.

Food and smoothies are delicious but it takes FOREVER to get your order. Always only one person taking orders and the wait is ridiculously long.

Update (2/20/22)

Nothing has changed. Food delicious but service is the worst. Corporate, we see you using the same responses to complaining reviews. That’s unfortunate. So, I changed my two stars down to one.

Placed an online order want ready till 47 minutes after I placed my order so not worth it and why are the healthy smoothies full of added sugar not healthy at all. Never going back here.

This place does a lot of business. However;look at reviews! I've experienced this several times. I tried to call today and mailbox was full. It's a shame to have a business thriving and nothing has changed. Also, i was not aware of sugar added to smoothies (my fault) I hope things will change.

This store doesn’t care if people wear masks in there or not. They let random people come in there to charge their phone with no masks while others be waiting for 30-40 mins after ordering.

I ordered online. I got to the store no one outside by the counter to ask for my order. I had received a notification by text that it was ready. I waited 25 minutes to get my complete order. Very disappointed.