TruGreen Lawn Care, Lake Worth Beach FL

After 7 months of service, zero improvement.
After review was posted, corporate office contacted me to follow up. Schedule manager to come out, and he didn’t show up on scheduled appointment. Got a follow up call from corporate office on outcome of the meeting, inform them no body showed up. Next day someone showed up and schedule the spraying. But still no results, as you can see on new picture.

DO NOT USE THIS COMPANY. I will just name a few of the issues I had after signed and prepaid an agreement.
1. Services and treatments promised and not given
2. Technician lying about treating my property, sending me a report and finally acknowledging he did not treat your backyard once I mentioned my camera system
3. Supervisors who do not control or train technician and do not communicate properly with customers
4. Technician treating my neighbor’s lawn instead of mine and NO ONE informed me of the mistake.
5. Zero customer service as customers cannot reach directly via phone or email their local office.
6. Lack of coordination within the several departments. I gave twice the code to my gate to access my backyard and the technicians were never given the code.
My advice is that you find a small local company that you can trust and establish a rapport.

Have watched the employees on camera and are here for about two minutes once a month. Back yard looks worse. We pay good money for nothing. Do not recommend.

They did nothing to my lawn, or my brother's, or my mother's lawn, been months and the weeds are still there, all kinds of it, no refunds

DO NOT HIRE TruGreen for your lawn services. They are a fraudulent company.

TruGreen in Palm Beach County:

We paid up front for a year and Since day one, I had to fight an argue about them doing their job. How difficult is it to pull up, drag a hose off of a reel and spray what they are supposed to on your lawn?

Well, they would only spray half of the yard, not do the back yard, drag the hoses over freshly planted shrubs and flat out not show up.

Luckily, I have surveillance at my home and was able to catch them every single time. All of it on video. I was able to watch in real time and produce video.

They say, there is no need for anyone to be home while the service is being performed. Well now I know why they say that. They would not have a company left if people were home to see what they do and don’t do.

They hire people that just don’t care about their customers.

Management is no better. All they ever say is, we want to make it right. How about put some checks and bounds in place to ensure the customer is getting what they are paying for?

It’s a wonder they are still in business. I will be reporting to the better business bureau as well.

If after reading my review/complaint you still decide to hire them, make sure you are home or have video surveillance running while they are there. You will see what I’m talking about.

RUN and DO NOT BETAKEN BY THIS FRAUDULENT COMPANY CALLED TRUGREEN.

Completely ruined my grass and killed it in areas, tried to add services to me that I didn’t want it was always for an extra $80 we can get the brown spots out of your grass (when let’s face it that’s what they were supposed to be doing already) I cancelled with them and now they have called three times to get me to comeback. This morning I woke up with $190 charge on my Amex after I cancelled with them months ago! Incredibly disappointed and fed up. What a joke this company is - they ruined my grass and tried to upsell on everything and now are charging when I don’t even have their service any longer

I had TruGreen come out to my house two times. To spray grass for fertilizer and weed control. I had a small amount of weeds when they came the first time. A few weeks after spraying the first time my weeds were 10 times worse. I called them up they came out to reapply and said they were using some kind of weed deterrent in the spray they were spraying. A few weeks after spraying the second time my weeds have totally gone out of control. I do not believe there was any weed control in the fertilizer spray they were spraying the weeds took advantage of the fertilizer and flourished like I’ve never seen before.

STAY AWAY. The worst experience you can image. I installed beautiful sod, shrubs and bushes in the front and back of my home. After complaining four time during the first fine months about excessive weeds and bugs they provided a free "extra service" Didn't work.the sod in my front year was burnt out and over run by weeds. Nothing burns out during the rainy season, accept my front lawn! There was NO weed control anywhere too. We have camera's in my yard and we have proof they didn't even properly service my back yard on THREE occasions. Weeds, Bugs and destroyed lawn? Really, they suck. I am left with a disaster and must replace the sod again. HORRIBLE!

Sales people will say anything to close a deal. I was charged more than I was told, and i've had to call twice to cancel their service which they seem to avoid my request. I was told I would get a refund, which was a lie and still waiting for it. From day one I had a bad feeling, should have stayed away. Initially, once you close you will a second call with another sales person trying up sell you. Then, you will see extra charges which they don't want to refund even if they say they will. Our initial request of reaching out to this company was never done, and the person who showed up even mentioned they don't do what I asked. Either way, stay away unless you want to join this horrible rodeo with these guys.

To owner: please don't reply to my review, I already know it's all bogus like everything else.

I was a fan, but It seems this company is having difficulty with providing callbacks when issues arise. So many hours wasted on the phone trying to have them do what they are supposed to do. Avoid the aggravation and steer clear of them.

This is the most unethical, fraudulent company I have ever dealt with. I started the process with a salesman, and after giving him my credit card we were disconnected. I then got emails about upcoming service, so I contact you to cancel as I didn't want to proceed since we hadn't even finished the phone call. I was assured I wouldn't be charged, and that my account was canceled. That was early April 2021. Every month since then, I have been charged and you have alleged to have serviced my yard, despite me continuing to call to ask for this to stop and my card to be refunded. I have gates and dogs, so you can't have done the service anyway. I have called numerous times, and been assured by each different person that I'd be refunded and "service" would cease. I called on 7/14 and went through this entire ordeal and was again told it was canceled and that I'd receive an email confirmation. That never came. Yesterday (7/16) I saw the technician pull up to my home and met him before he started performing any service and I told him about this whole ordeal. He said he would pass the information along and he did NOT service my yard. I watched him leave and he never did a thing. Today I was charged again and your online records show that my yard was serviced yesterday. I'm filing a BBB complaint today with copies of all my phone calls, emails and documented charges.

I wish I read the reviews before hiring this company. They destroyed my lawn and plants, destroyed everything in three months! Check out their A rating on BBB with 2,000 complaints! This company is a FRAUD! No call backs as promised!

Beware of sales people integrity from this company after you sign up they will add services you never agreed plus they will charge you the whole amout upfront for it without even telling you until you see the charge on your card then good luck getting anybody on the phone to get an explanation.

I had their service since 2017. I did see some improvements but at that price I should of just resodded the whole yard. I decided to cancel the service and less than a month later the whole lawn was nuked. Let me see how I can describe this.all the St. Augustine grass was killed off as if the whole yard was soaked in weed killer. Never has it looked this bad. Several weeks after cancelation there is no grass left. I am really close to bringing before, after, and dates to small claims. Just want to share my experience.

When you call the automated system to learn about the services provided today at your property… It says the scheduled service happened but nobody showed up and when I called the company I got put on hold forever

Edit: they auto renewed without notifying me and sent it to collections. Stay away not worth the hassle

Killed my lawn after a few months, then auto renewed their service and are trying to collect for it. Do not waste your time or money, it’s not worth the headache of re sodding your lawn and harassing calls to get your money. Stay away, use someone else or just do it yourself, you’ll have better results and not waste your money.

Family member started service. First visit was not completed. Technician arrived, placed a sign in the yard and left. Another visit was scheduled and no one showed to fulfill the service.

We recently started using TruGreen services and would not recommend them to anyone. So far the first 3 services were as follows: 1. No show. Called to see when they were coming and they told me it looked like the guy went to the wrong house? Ok.we Rescheduled it and then they showed up the next day unannounced. No lawn analysis was done. There is no clear communication between anyone. 2. Went as scheduled with no issues and included a lawn analysis. It would have been helpful to speak to someone to know what parts of the lawn they were recommending sod application. 3. We needed aeration/lyme done. The guy came and never performed the service but I saw he left a summary online that he did.he performed it on the WRONG HOUSE. He did our neighbors tiny walkway of a grassy area—they don’t even have a much of a backyard but he managed to make a mess. Whatever little grass they had is now a dug up muddy mess. They are not happy. I am still waiting after 2 calls later for a manager to call me back regarding the issue.not only are we and our neighbors unhappy but our aeration still has not been performed.

This company is the worst. 3 separate no shows with no phone call and they couldn’t care less. STAY AWAY! WASTE OF MONEY!