Truist, Clearwater FL

I was walking from Publix toward Lakeview to go home with my groceries. Passing by the bank to reach the road, I slipped on the wet walkway of the bank and sprained my wrist. Luckily I had no glass in my bags to break. The bank needs to scrub the very slippery when wet walkway before they face public lawsuits. Very dangerous and neglectful of the bank not to maintain safe walkways.

Me and my family have been working with this bank branch for around 6 years and we are very happy and satisfied for all the services and the human collaboration we have. Alisa and Nick are wonderful and very helpful. Highly recommend!

Really wish the ATM was more reliable it seems to be out of order an exorbitant amount of time! Besides that great bank and people at this branch.

Extremely disappointed in this branch. Nick needs customer service training. I've been waiting for a call back from him for over a WEEK. All I wanted to do was open a new joint account with my mother. However, it seems they will only open an account if she comes to the branch in person, which is not possible because she is physically disabled. I suggested telephone and video as an alternative but all I got was "I'll ask for an exception" and never even got a call back. If my mother had a million dollars to deposit, I think I would have a much easier time. I will be moving my accounts from Truist, I've had enough.and this latest experience confirms I am making the right decision. Hey Truist, have you ever heard of the ADA? Because you are refusing my mother's right to financial services based on her disability. Maybe you should study up on it. And also revisit customer service skills. It's basic professional courtesy to call the customer back, even if you don't yet have an answer. I'm done with Truist.