Truist, Hialeah FL

I gave it a star because I had to add one to comment but they don't even deserve a star, they treat more people badly, they stop serving before the institution closes, my experience in this place is fatal.

Branch manager Juan Ojeda accidentally left a voice mail gossiping about my husband and family members. I called him and the branch directly and no one wants to answer. Currently filing a complaint with internal affairs for defamation.

Very poor service only 2 tellers n working a very slow rate looks like they are having a life long conversation. Lobby has only 1 attendant n room is filled of people complaining due to people skipping lines attendant just passing them through!

I’m here at Truist location 1: 36 pm, 7/13/2023.
The staff is very unprofessional lack of knowledge. Unable to review the account.
The staff no just mistreated me unprofessional, she asked to another staff to provide me with the same wrong answer and provide wrong information in regards of the account.
Currently waiting for manager or another staff.
Warning. You can’t set appointments on Saturdays because they have no staff to work.

This bank has the slowest drive thru that I have experienced. They should do something about it.

This bank only knows how to steal peoples money. They stay with the money thats not theirs. The service through the phone is terrible. I have been 3 months waiting for them to give me my money back from my gap insurance since i removed my car completely and autonation has confirmed that they sent truist the check so they can give it to me and truist stayed with it and does not want to give the check. This is very disrespectful, not even a supervisor could speak on the phone when you ask for assistance. The worst bank i have ever tried. Have much careful with this bank i do not recommend it at all. They will stay with your money. I will have to look for a lawyer since i believe taking this to court will be different. This bank STEALS

A very unpleasant experience. I do not recommend it to anyone. I opened my account this month and deposited my work check and from the 12th I deposited it until today, May 25, my account has been blocked, I have not been able to use my money, and they don't even let me close it.my account to be able to recover my money READ do not open an account in this bank I am still fighting to recover my money sweaty from my hands and they send you from one place to the other it is a lack of respect all this they are doing with me I do not understand

I've been stopped for 40 minutes and only one person is working.we have to improve a lot

Terrible, the impolite manager passes people in front of the line at his convenience and when you ask him why he does it in a very disorganized manner, he tells you that he has the authority to do it, claiming that this is not Cuba, etc. For me, yes, this guy In fact, it is acceptable in all branches. The service is terrible. In the end, I left so upset that I decided not to do my transaction anymore at this Hialeah bank located at 49th Ave and 17th.

I have come to open an account on two different occasions, on Saturdays, which are the days I have available and I have not been able to because they have very few workers and short hours (12: 00 pm). To open an account you must arrive at least in the early morning. Disappointing experience.

The worst bank to open an account. They do not respect appointment times. The customer service is terrible

Steer clear from this awful bank if you can call it that. They will close your account for no reason. I didn't have fraud, no nsfs, account was not dormant etc.

Do not bank with Truist, customers are being robbed with overdraft fees and claim to be a glitch and then will not refund or adjust the account. The customer service is terrible even with headquarters.
Check your accounts in detail and if you see any charges that are not yours make sure you document everything.