Trulieve Brooksville Dispensary

Staff in the back are friendly and helpful the associate chewing people in always seems preoccupied with their cell phone

I just went to your store and I was totally ripped off I opened the jar and there was hardly nothing in it, will not be back, I can't even bring back, I always go to surterras and always great

Patience and kindness are a blessing that is provided here. Best medicine next to their actual medicine for all appropriate ages and needs.

Flower is gold but wax is always melted flat. And when I said something the manager on duty acted like I was a problem. I go to trulieve alot and even tip so why treat me like that?

If you want to use your rewards ask, and be told no you can't because everything is on sale all the time. I had almost 300 points. But they expire in 6 months. To many rules to be rewarded for your loyalty.

The staff are always helpful and pleasant but I only wish that if an order can not be filled, that the person trying to order it is notified. I put in an order 6 hours ago and still have nothing but a confirmation in my inbox. Some of us don't have the time to waste to drive up there to see. There needs to be a way to talk to the specific dispensary or at least get a courtesy notification that they are out of stock of a specific flower.

I think it’s terrible that this place (and other dispensaries) actually have tip jars next to the register. Exactly what am I tipping for? They claim cannabis dispensaries are “medical” but guess what, I don’t tip the cashier at Walgreens. I hate this tipping society we’ve developed into. Businesses don’t want to pay their employees so they put it on us, the customers, to make up for it even after prices for services have already increased. I’m not tipping anyone unless they provide some kind of exemplary service. A tip is a reward, not a pre-requisite. What I’m NOT going to do is tip someone who merely has to bag a prepackaged product and ring me up for it.

I bought ground flower and it's nothing more than leftover trim with stems and leaves

Don’t ever come here. They have crazy deals all over the walls and website. Will not honor them in store. They will scribble the deals out with sharpie and tell you “too bad”

Great people and great service, until they brought daffy on as a manager she is the worst possible human being very rude to several people tonight.worst person you could have Hired. I was defended by other customers as I walked in. On the way she treated me.she was yelling and being very snappy and rude with me and every one I hope they review the audio tapes tonight10/27/23.worst possible way to treat other customers and myself. Fire her and do better job with quality control. And hopefully you can turn it around!

Nope.poor service.orderd pickup (for 2 hours later). Go in 2 hours later and they were not ready for me and.they ran out of items that the website said there had in stock.

This was the 2nd and last time I will ever set foot in this store again. They send you emails stating your order is filled and ready to be picked up and then when you get here they tell you that the item you wanted was Out of Stock and they try to sell you a more expensive product. This is the 2nd straight time they've done this. And this time the store was filled with people complaining about the same thing. Dishonest store. Period.

Staff was friendly and the front desk associate was very inviting. But That's where the good part of the review ends. The process at Trulieve compared to almost every other competing dispensary here in Florida is completely backwards! You literally had to wait for 20 minutes just to be able to go in the back. It makes no sense how controlled Trulieve is. Medical marijuana patients have to jump through hoops as it is to get approved and then when you visit Trulieve you feel like you have to jump through hoops even more. Now I remember why I don't go there very often and I prefer its competitors. At other dispensaries you can just walk right in, go right to the counter and talk to somebody. You don't need to sign in, you don't need their "permission" as to when you can approach a counter and you definitely don't sit there for 20 to 30 minutes just to be able to go in the back to shop. Trulieve has too many restrictions in their policies that make it difficult to get people in and out quickly.
People with anxiety don't want to go through their tsa style process of waiting in line just to be able to be let in through a door to go shopping. Nobody wants to sit in a room for 20 to 30 minutes just to be stared at by everyone that comes in the door. It makes it even worse that it was an online order pick up that my wife placed. It should have been ready and an hour later it was not. Trulieve really needs to rethink their process. They are hurting their business. If they would just start looking at customer reviews or listening to people in fb groups that complain about the experience and feeling like they're being controlled, They might actually be able to improve it like every other dispensary has.
As a MM cancer patient myself, this is why I typically do not go to Trulieve. It's competitors have a much better AND MORE STREAMLINED process with less stress involved and you can literally walk in and out within 3-5 minutes, have your order and out the door. I won't name the other competitors, but three other major chains here in Florida have way better processes and don't make you feel like you're walking into a courthouse, jail or a prison!
Fix your systems!
The patient experience should be your highest priority. You make it feel like we're sitting in a doctor's office waiting to be called in to see the doctor.