Trustco Bank, Orlando FL

I went into the bank to close my account but instead deposited a large sum of money. That was because I spoke with Debbie Bagloo at the downtown office; she was knowledgeable and helpful about my banking needs. She also was involved in getting my online account working.

I can’t express enough the gratitude I have towards Trustco Bank but specifically for Debbie Bagloo at the Downtown Orlando branch. Most of us are not banking with Trustco because of their great technology. But more because we want a real “home town bank”. We want to walk in to a bank and be treated like family and feel comfortable and secure that your bank is on your side. Through every step of my home equity loan Miss Debbie always kept me informed ever step of the way. It was so refreshing to know I could always count on her being on top of things. Any doubt or question I had (which were many) she would do her due diligence to make sure I had the correct in proper response. Talk about going above and beyond in today’s world where it’s so hard to get half decent customer service, she definitely is a quality employee. Trustco you truly have a special gem working for you and I hope you realize how great she really is for your company. The whole Orlando Downtown branch is great as well. Just a great feeling walking in every time! Thanks again for all your hard work and kindness and dedication through my whole process Debbie. Know that you’ve made a difference.

I decided to open an account here and glad I did. This is the friendliest bank in Orlando, everyone is great. So I needed a second account, and choose to this bank again. The manager Brandon is fantastic. He is a true pro who works incredibly hard and puts his customers first.

This Branch has the BEST employees ever. They provide excellent personal customer service and beyond always. Thank you for the personal touch that nowadays you don’t get elsewhere.