Twisted Metal Auto Collision, Port Richey FL

Jon is honest and his shop has good prices. I have brought multiple jobs to him and always been satisfied.

Unfortunately, I was referred here for my car from an accident that occurred where I was not at fault. I hoped I would be in good hands. Sadly, that just WAS NOT the case. I shouldn't have to be the mediator between the Insurance company and the shop. Here, that is what happened. Proper protocol the insurance requires was not met therefore I had to not only pay storage fees, because of negligence, but I also did not get nearly as good of a end result as SHOULD'VE BEEN! I am worse off than when I brought the car there to begin with. Sad, I really thought this shop may be different than some out there just looking to make a buck and not care about the outcome for others. Guess I was wrong.

I intended to ask a couple of questions and make an appointment for an estimate when I called at 9: 03 AM. Quick conversation recap:

Business: "Hello? "
Me: "Oh good morning, who is it I'm calling? "
Business: "I don't know, you called me. "
.
Me: "Ooook, I just wanted to see if I needed to make an appointment for an estimate. "
Business: "I don't care if you make an appointment or not. "

Never would I ever. I'm no business expert, but I can confidently suggest that your customer service skills on the phone can and do have a direct impact on your bottom line. I'll actively send others in my position away from your business now. Well done.

They fixed my car in a day, very professional and nice. Assisted me with my travel back and forth to work. Good job was done!

I will never send my car anywhere else, Melissa is great she is straight forward no BS and they are fair. She Kept me well informed on what’s going on with my vehicle and the work looks amazing.

I used Twisted Metal to repair my 2017 Civic after I was rear-ended. The company took great care of my car and addressed all of my concerns. I was very happy with the way my car was repaired. I hope to never have to use a collision center again but if I do, they will be my first choice.

We will never go anywhere else for body repair! My 2020 Honda CRV looks brand new after being side swiped in NY. Great people and GREAT PRICES. THANK YOU TWISTED METAL

John is a great guy love him n his family always does me n my friends right even if he don't know the people I know he takes cares of them as if they were family to him. What a great shop n family

Melissa and crew are awesome! They are top notch! They care for your vehicle like it was their own. Very affordable with 1st class service. I recommend ALL to go see them! Keep up the great work, you guys ROCK!