Ulta Beauty, Naples FL

Tried the eyebrows benefit bar. Not satisfied by the lip and eyebrow cleaning. Came back home and finished the work myself. Waste of money.

All the other Ulta's in this area (coconut point, and pine ridge Rd), have excellent customer service, that the employee's are happy to be there, smiling, are educated on beauty products and professional. Now. Let's review the Ulta at Mercato Mall. For Ulta at Mercato, that is located at one of the highest income area's in the world, you would think you would have the best of the best experience. The last couple of times I have visited in Mercato, Ulta, the customer service are pathetically horrible. The employee's are either standing around playing on there personal phones, don't know what's going on and energy are college students that really don't want to be there. I think it was the manager the last couple of time (didn't get name, middle age blonde in a black suit. Looks like celebrity "Chery Hines), she'll ask you if she can help, thinking you're pathatic, hurries to help you so she can disappear. She makes you feel like you are a waste of her time. Wanted a lipstick from a low cheaper brand that was a "try, " display, after a few minutes waiting at a scene of college employee's standing there playing on phones, the person that looked in the back comes back, sorry we don't have it. Than why do you have it on display. A biggest concern I have about that Ulta is but not once but a couple of times, I would ask a employee, a suggestion to a easy/ basic skin issue or a makeup recommendation. I would see them look it up on Google for the answer. What? No wonder Sephora is ahead of the game. I do have seen that, no disrespect but I have gotten more respect and a better experience from the"Adult, " employees. They have actually want to help me, took there time. Went to Mercado/Ulta yesterday, and when is appropriate that your College employees or any job to wear sweatpants to work? Is Is Mercado Ulta a gym.

This has to be one of the worst displays of Customer Service, that I have ever experienced. My intentions were to inquire about Rihanna‘s skin care line. The whole skin care and make up is new to me so I need assistance. There were two young ladies, working who ignored me from the beginning, didn’t speak or anything I walk up to them, and say excuse me to get their attention to help me, one of the young ladies looked at me and said yeah, smh. Not may I help you or not how are you doing today but a, what are you doing in my store get out yeah. Then her and her coworker proceeded to giggle among themselves as if trying to belittle me was funny. Of course at this point, I didn’t want to do business there, but I did want to address my concerns to the manager, that wasn’t much better. I spoke with the manager & explain to her what had taken place. She played the concern part because she had to put her body language and Dimino told a different story. If that’s how ultra beauty treats customers, I would definitely find another place to patronize!

I was verbally harassed by a sales assistant name Micaela in this store on 21st January around 2pm because I didn’t want to leave my personal details at checkout. It was quite shocking, so shocking that I decided to abandon my shopping and not buy any products and will not return to an Ulta Beauty store again. Just as I was walking out the store other customers came up to me to tell me they purposely have dodged that same sales assistant before and that they couldn’t believe how I had been spoken to. I emailed Ulta Beauty customer service the day it happened and am still waiting for a response.

I use to be a former employee for Ulta beauty and I must say that there need to be action taken immediately. You need to educate your advisors better about the ulta app. I asked could I scan my items so I can place a bopis order online and pick it up in the store. Your advisor by the name of Mikayla basically told me no that I wasn’t able to scan the items I was basically gonna buy there in store and proceeded to look me up and down in a manner that made me feel like I didn’t belong. I never had a bad experience as an employee working for ulta beauty or as a customer while shopping with ulta beauty. Until my experience with this particular advisor. I will not be investing my money into this location.

Staff was friendly and asked if we needed help, cashier told us about the makeup we decided to buy. Large store and selection, some items reasonably priced. Lots of samples out to see and smell

I love stylist Eman in the salon! She did such a thorough job on my highlights, my hair is bright and fresh, looks and feels so good! I highly reccomend her!

I use the hair salon. I had a great experience. My daughter got her hair cut and I had my hair highlights

Eman Ogden is a spectacular hair color expert. She took my daughters messed up hair, put in highlights that turned out beautiful! I would highly recommend her to everyone!

Morgan is the best colorist in Naples! The placement, dimension, and execution of my blonde highlights with lighter ends was perfect. I have naturally dark hair and she was able to lighten my hair without damaging it. I love my hair!

The receptionist I spoke to today was the SWEETEST. Just wanted to say that first. I called to get my 4 year old in last minute and Yvonne (I think that’s how you spell it) had one spot open. I am not sure if it’s just how she is in general or if she was having a bad day but there was a definite attitude. She seemed to have little patience towards my little guy who occasionally moved and although a part of me wanted to go mama bear I stayed calm and polite the entire time and my son for the most part remained happy and proud of himself for getting his haircut (because it always makes him anxious). At one point he shifted and she accidentally took hair off one spot and lets out this frustrated sigh saying, “I told you not to move. ” Come on, he’s 4 years old. After we got home and he got a shower I realized how choppy his haircut ended up being. ️ Usually we go to a local barber but today was impulsive and I am regretting it. Here’s a picture of how proud he was of himself, a picture of what I consider choppy and not blended. Not sure the actual term. And then a picture of the area that was accidentally buzzed

Had my hair cut and styled by Monique.
I moved to Naples 3 years ago and FINALLY I got a dynamite haircut!
Thank you!

My sister got her hair done with Monique today and had the most amazing experience. She is a very talented stylist and was so sweet to both my sister and the whole fam that crowded her space. She really made her feel special and the cut is the best I’ve seen from any stylist in town (and we’ve been everywhere!) ?

Went in looking for a certain product and wasn’t really offered assistance by the greeters at the door, seemed kinda rude or annoyed by me asking for help? I noped out of there!

Super unwelcoming environment. Lady tried helping me and it seemed like she was almost making fun of me when I asked her something. It was closing and I was the last person there, and the lady made it very clear that I HAD to leave that very second (time had just turned 7). I was rushed and picked a product and went to pay, and I had to WAIT to pay when they were practically kicking me out. I ended up not paying anyway. Will go to Sephora next time

Little did i know that i was about to encounter such a lovely lady with so much talent with the eyebrows (and god knows what else) when i walked into the ultra beauty yesterday.she took the time to analyze my face (with a mask on no less) and was able to create something so great for me and my face that i will be forever grateful.because even though i wont be able to see her past these three months in florida she created the framework for me to easily work with that no one else has ever done for me over the many many times ive gotten my eyebrows done. Her name is Karen and she works at the Mercato location.thank you karen!

The customer service in this store and on line is pathetic. Spare yourself the aggravation and shop elsewhere.

Sadly I was unable to get my haircut today bc the ONLY stylist working was coughing her head off. In times of covid sensitivity you would think employees who are sick must stay home. If you are short staffed, call in stylists from other locations! No excuse for unsafe health protocol!