Ulta Beauty, Tampa FL

Jess is the best in the brow game I’ve been getting my brows done by jess for the past 2 years. Very professional and knowledgeable. I highly recommend I’ll never trust anyone else with my brows.

Jenna, the manager, was super helpful and friendly. Everyone in the store was very attentive. I'm so glad they put a store so close to my house! Thank you!

I just left Ulta and had the worst experience ever! Me & my best friend decided to shop for Cologne and perfume. While looking around one associate kept circling the perfume area and finally asked if we needed assistance, we advised no & kept smelling a few different selections. Then to my surprise another associate kept passing by the same aisle me and my friend were smelling more products. After about 20 minutes we each find a perfume and cologne we were happy with. I carried my perfume around the store while I kept looking at other products and all of a sudden the alarm on the perfume started going off which led to employees to run my way in a panic. I stated to them that I was purchasing the item and that security alarm randomly went off, after much confusion in my face the employee advised that she would take their perfume and put it behind the counter. Meanwhile everyone was staring at me and my baby who is with me. I’ve never had this happen to me in a store and quite frankly it was embarrassing. Once I went to the register and purchased my product nobody would even look my way. I was really looking to invest in a perfume which is why I purchased the product but moving forward in the future I will never purchase from Ulta ever again! Worst experience ever I will definitely be contacting their corporate office about the situation.

Jess is the best! I was almost going to get my eyebrows micro bladed because they looked so bad and she was able to help correct the shape and show me how to properly fill them in! I get compliments all the time! Jess is your girl for brows! My mom even drives from Orlando to have her brows done!

Jess at the brow bar is absolutely incredible.she listened to all the concerns i had going into my wax and tinting appointment and she absolutely nailed it.it’s everything i wanted.make sure you check her out, her schedule fills up fast!

I always forget why I don't go to Ulta until I go to Ulta. In general, I was able to find everything I needed and the employees on the floor were helpful. However, checkout is where my experience always goes downhill.

To preface, I am not a loyalty member and I don't want to be. I shouldn't get hassled about it every single visit. At this particular visit, the cashier at the checkout (SKYLAR) asked for my phone number. I said "no thank you" and she asked for it again. I just thought she didn't hear me so I said no "thank you" again. Then she said she needed it for the records and proceeded to tell me three times that they won't call me. I declined again and she asked for my email address, I said no "thank you, I would prefer not to give it and I'm not interested in the loyalty program. " She then said I wouldn't be able to return anything without getting my email address. I asked her if a receipt wouldn't work and she told me no, this is how all stores do returns, which just isn't true. Again, I said no and she then stopped being friendly, rang me up and coldly told me my total and how many points I was forfeiting by not giving her my info. She handed me my receipt and I said "Thank you" and she just ignored me after this. She didn't say "you're welcome" or "have a nice day. "

The aggressiveness of your employees at checkout in regards to the loyalty program is completely absurd and the reason I don't usually shop at Ulta.

Very luck for that. God bless the young lady a the cash register. She was the only ONE will to help me. I really wish i remembered her named. She helped out the best she could. She called out for more assistance and NO ONE ever came to help me. But instead of helping someone who is wanting to spend hundreds dollars at your store. But they insisted on talking about cupcake and a party they did or didnt want to go to. You would think they would want to help you more. Thank god i picked the right color on the first try.cant say so much on the bluch and brozener duo and the liquid lipstick.one thing is for real i wont go back to that location.

Very clean, organized ans helpful people who work there. I'm usually a sephora kind of girl but, I gave Ulta a try after getting a gift card for my birthday from my sister in law and now I'm hooked! Reasonably priced items and great customer service!

Poor customer service today, Skylar was quite rude during my check out, harassing me for my phone # & email address. (after I politely declined 3xs saying I do not share my personal info) I'd finally had it the moment she said, "it doesn't have to be YOUR email address that you give". WHAAAT? ! Are you serious? ! Nice LOYALTY Program you've got here, Ulta. *make sure you meet that email capute my any means necessary, right? * (Yes. I'm familiar. 20yrs of retail & customer service. That being said, Skylar wouldn't be working for me)
I firmly said NO. THANK YOU. SKYLAR finished my ringing my sale in silence. Not a "Thank you" or a "Have a nice day". Unbelievable.

I will be taking my $$$ back to Sephora.

I hate this store I don't know why I wasted my time attempting to purchase something from here. The staff is rude and they racial profile. I was there for 30 min and no one ever asked if I needed help but greeted two white chicks as they walked in the door. Finally I asked for assistance and they couldn't even answer my questions about the products for darker skin tones. When the sales girl walked away she stated "I knew she wouldn't buy anything" Trust I had money to spend but refuse to give my hard earned dollars to a place such as that.

My go to for anything hair, skin and nails. So happy there’s a store close to me now! Love the store arrangement and the coworkers are really nice and helpful. There’s never time people are not in the store. Also affordable prices as well! The only bummer is the try on free due to covid restrictions.

Victoria in the salon is a hair goddess! I came in for a haircut and deep conditioning treatment but during the consultation we decided to also add in highlights. I don’t regret my decision at all because my hair looks amazing! I felt super confident trusting her with my hair because she thoroughly explains what she’s going to do and why. On top of that she has such a sweet personality and is so easy to talk to! Highly recommend letting Victoria take care of your hair needs. You won’t regret it!

5 star review for Jimmy in the salon.he is not only the best hair dresser I've ever been to, but so fun to be in the chair with! The first time he ever did my hair we went from purple to blonde in one day with minimal damage and I left with exactly what I wanted. I've been seeing him ever since and recommend him to everyone?

No fun shopping here now! Can't use any of the products- why bother with being open? ! Ordering on line is faster and no attitudes from the snotty employee's!

Yes place in the world I asked if they had the James Charles palette in stock and the service was amazing they didn’t have I’m up Front but they went to the back to see if they had it they did their service was so amazing I love it now have a mazing James Charles palette thank you

The online service of ULTA is a disaster! I made an order and 6 days later I write to you because I haven't received anything and they tell me to keep waiting, at 8 days I write to you again and they tell me that they will return the money from 3 to 5 days because the order was lost, they do not offer me not even forwarding me the order, I write to you saying that this is outrageous That brazen and disrespectful! I'm not buying at their stores again