United Rentals - Aerial, Tampa FL

Cory was very helpful and knowledgeable during my scissor lift needs. He made the process super easy which I appreciate. I highly recommend renting from this location and ask for Cory.

ON TIME DELIVERY AND PICKUP AND GREAT COMMUNICATION! THANK YOU TO THE TAMPA UNITED RENTALS TEAM

I have always received excellent service and the equipment I need meeting my required abilities. They do not guess what there equipment is capable of, they verify it can do what I need to accomplish my work.

I was to referred this United Rentals at 7233
Adamo. I called them and was connected to Jay
over at service and explained to him my
problem. He stated that they could work on it,
and also would have an estimate within 24 to 48
hours and would get on it asap. 45 minute drive
over to drop off the machine. I expressed to
them that this was the blood line of my
company and was hoping that they would let me
know what's going on with it sooner than later. One mechanic I believe his name was Joe stated that he was going to start looking at it within the next couple hours. I expressed to him that I was on a big job and just needed good communication, I needed to know if I will need to rent equipment or to expect job site delays. The machine was dropped off on Friday, I contacted them Monday afternoon, Jay stated that the part is hard to find, but his service manager has more connections and when he gets back from lunch he was going to ask him If he could locate the part. (never happened). Tuesday morning I attempted to reach out to Jay because the company gave me his direct number. After calling several times throughout the day and texting with no response I contacted united rentals direct, and was able to get Jay on the phone. Jay Once again
phone calls went on deaf ears. The only way I
was able to get in contact with Jay was to call
from a different cell number. He once again
stated that they were working on the machine
and had the part. Thursday he states they're
working on the machine and hopefully will have
it done by the end of the day. I expressed to him
that all I need from him is open communication
so I know how to gauge the current job that I am
on. I expressed the machine going down is
costing me thousands of dollars, and if that's
the case I need to rent a machine. He told me he
would let me know by the days end. That never
happen, he never returned my phone calls, and I
even contacted United rental and they said that
they would have a manager be reaching out to
me (that didn't happen either). So now they've
had the machine for an entire week. Friday
morning tried to get a hold of somebody over
there that could give me information on the
machine and the status. The front desk told me
that someone would call me in the next 15 to 20
minutes (never happened). Surprisingly late morning Jay calls me and tells me that the part
that was overnighted on Tuesday was not the
right part. I was completely taken back by that,
because they told me that they have been
working on the machine the entire week, plus I
sent them the part number with pictures. That
point I knew I was being lied to and misled, and
left the jobsite and headed to go pick up the
machine. Surprisingly when I get there the
machine hadn't even moved from where I
dropped it off. Plus zero work had been done.
Obviously I was furious, all I was asking for is
upfront communication so my business could continue to run. If they would've told me from the get-go that they couldn't get on the machine ASAP I would've never taken it to the shop. Instead they avoided my phone calls, and lied to me. I was so taken back on such a large Company could be acting so unprofessional and obviously zero supervision of the employees. Then to make the matter worse is that I took it to another shop which they diagnose the problem with my machine way different than Jay told me, but I'm pretty sure he never even looked at my machine, nor did he ever give me that promised 24-48 hour estimate.
I rent a lot of equipment throughout the year, I will continue to use Herc rental because they are an honest. There is so much more to this bad experience, I'm limited on review.

Super easy to order, had the equipment desired, delivery & pickup was prompt, equipment performed perfectly. Will use them again.

Very good experience from start to finish. Clay responded promptly with my request for a rental & the driver was on time courteous and very helpful.

It was last minuite when we called in a panic. Jacob has gone above and beyond for us multiple times and has not let us down yet! We will continue to work with him to recive the best prices around.

The machine was delivered right away, ready to work. Had no issues with it at all and was the perfect solution for the work environment.