United States Postal Service, Punta Gorda FL

My carrier refused to leave a package the Saturday before a holiday just to be RUDE. She leaves packages all the time but has a personal problem with me.

Just an FYI, they are not like other retail establishments. If you are rushing there after work to try and ship a package but you won't walk in until 4: 55pm, don't bother unless your packages are prepaid. They station someone at the inside entrance and will not let you pass unless your business is prepaid. Just want to save someone else the rushing and trip. Off to FedEx.

First off, the people working the general area are amazing, helpful, and nice. I see why they have to compensate for the rest. This review is specifically for the package department/blue door. Everyone has an attitude about walking 10 feet to retrieve a package, but the heavy set man with glasses is absolutely useless. EVERY time I or another family member come here, it’s always the same story “oh it’s not back there” after a cursory look. I have had packages sit for 2 days, delivered and signed for by someone here and they can’t find it for days. Every time
I have an important product shipped here for livestock, I have to wait an additional 2 days. If something is delivered
Saturday morning, it isn’t ready by Monday before noon. I have used post offices in larger cities and the smallest post office in the US, and this is the worst one for packages. They really don’t care how important your delivery is, and I dread having an order of live chicks shipped here. You shouldn’t work here if you hate your job, you’re representing a service that is vital to society and with federal benefits and holidays!

All telephone numbers are tied to automated response that run you in circles and when they finally get connected to ringing number no one answers and eventually hangs up

The Punta Gorda Post Office have such kind and caring staff that truly show how much they care. I have been funneling almost all of the packages I ship through USPS and have them dropped off / picked up from the Punta Gorda USPS. Huge shoutout to Dean, our daily mail carrier who is such a nice guy and is visibly always trying his hardest; Eileen, the Lead Clerk, who is always a pleasure and has supported my company from the start; Sherri, who works in the loading deck that has always kindly handled my packages when I dropped them off in the back; Lauren, the Secretary, who has ordered from our company numerous times and is always super friendly; And recently I came into contact with the Postmaster, Melissa, who has also been super supportive and extremely helpful in many ways. Thank you for all that all of you do! I’m so happy to say that I’ve gotten to now ship over 1,400 packages alone through the Punta Gorda USPS and all have been delivered and handled with care from this office.

Its getting ridiculous.mailman skips over our road when they're being lazy. I have mail in the box with flag up and didn't even pick it up.

THANK YOU to the great staff at the Punta Gorda USPS. Everytime I am there, the staff is friendly and professional. On the heels of the devastation of Hurricane Ian, it was so nice to see their smiling faces even through the horrible wake of the storm. Very refreshing, indeed.:)

You can't lead from behind! Sitting in your office. The new postmaster just lets the place run itself. She's rude, and arrogant. Forgot that this is a Federal job. Hate to say Wally World is run better and that's not saying much. The postmaster used to KNOW the special needs of the people they serve. Develop practices and adapt to those needs and concerns to make the experience and service better. A post office in NYC is different from Punta Gorda. You can be flexible without sacrificing standards, stop the book rules when they don't make sense or apply! Greet the customers once in a while and work the counter like the old postmasters of yesteryears. Get the feel of the clientele you serve. We will really appreciate just the effort.

Really nice United States post office I like the large building and that its open until 4: 30 pm. I turned my package in they were very nice excellent customer service.

Punta Gorda office has a specific lady that no one can seem to tell me her name nor will she walk to the window for me to speak with.
Gave her a Dr.s note for my mom who is disabled and can’t walk she took it and only gave my mom a 30 day hard ship. Like seriously.
Now she’s saying there’s no record of the dr.s note etc.what is wrong with usps and not wanting to help disabled seniors? ! And why are they not keeping documentations, notes etc.
Just lazy! Incompetent, and clearly lack compassion and empathy for our elders.and yet we pay your salary.go figure

No one ever answers the phone. Terrible customer service. I can definitely see why the post office is doing so bad.

Friendly staff. Mishandled our mail and did not take responsibility for the cost of having it returned. Time sensitive mail was returned to sender for no reason other than error, and it became my responsibility and my cost to have it re-sent.

If I could have given 0 stars, I would. Wait times long. Customer Service Agents can't seem to put a sentence together. Phone number for local Post Office they gave me was out of order. Fire them all.

Deliver my packages. I’m less that the half mile round trip distance limit to my mailbox.

Stop leaving them on the side of a four lane highway. Stop making me come all the way to the post office to pickup my packages. My packages and my neighbors packages are blowing into the highway and getting hit by traffic.

No other delivery service has this problem. Fedex, UPS, DHL, Prime etc… USPS is the only one that can’t seem to deliver packages.

Every employee is exceptionally courteous and helpful. They go over and beyond. I have used this post office since 2014. I live in Port Charlotte but chose this location in Punta Gorda because of the employees.

I had a package sent out to an address in Port Charlotte FL and when it delivered on the site it showed Punta Gorda FL, same zipcode. I looked it up on the map and it's quite different on the map but what bothers me most is that the package wasn't received by the person and yet it shows delivered in mailbox. I've called and I'm yet to hear a reply please this is bad real bad

I just want to comment on my experience as a letter carrier working in Punta Gorda. I'm a 41 year veteran employee and I have the best Customers! I enjoy serving my route everyday and getting to interact with the public. I feel good when I can help solve a problem or suggest a better way to approach something. Just the everyday smiles and waves I get leave me feeling rewarded at the end of the day. I'm a proud USPS employee!