University Collision Center, Gainesville FL

I had a great experience at University Collision. When I had questions about the process the owner took the time to talk with me and make sure I felt great about the work that was being done. Patti in the front office, the adjuster (whose name escapes me), and Frank were all fantastic. The paint looks beautiful and I’m really happy to have my car back so quickly.

If there has 0 Star option i will post 0. This place not reliable. Charge a lot but use the cheap parts. They suck

They're finished my car repair which is on time and good but need to caution, cuz they're drove my car under repairing. My car mileage in is 10881 when i to get my car turn to 10978.there is almost 100 mileage different.

They seem to do quality work. But.and I mean BUT.there were several issues along the way. Permit me to elaborate:

We took my wife's 2020 Mazda CX-5 to them upon the recommendation of our insurance company. The car had right-front end damage from a parking lot accident. The shop contacted us to bring the vehicle in on October 8th, which we promptly did. I don't recall if we were expressly told that the car would be ready the following week. But I can state unequivocally that we were given no indication regarding what was to come.

In mid-November, I phoned and spoke with the owner and I asked why the repairs were taking six weeks, not one. He explained to me that they were waiting on a part - the front bumper cover. The delay was due to a shortage on the part of Mazda. I never received a good response when I asked why we were told to bring the vehicle in if the shop did not have the required parts. To his credit, the owner gave me the name and phone number of the parts distributor in Jacksonville. I phoned them and asked about the parts shortage. They, in turn, referred me to Mazda.

In mid-November, I was finally able to initiate a "case" with Mazda. This really has nothing to do with the body shop. It was a Mazda issue. But why am I, the end customer, dealing with the manufacturer, not the shop? We finally got our repaired Mazda back on December 6th.

Again, the finished product looks good. So, no complaints there. But I still can't understand why we were asked to bring the car in if the parts weren't in-house first. It wasn't some obscure hidden part; it was the front bumper cover - the largest component and the most-obvious cosmetic piece. And why was it up to ME to shake the trees to obtain the part.

The kicker came when it was time to pick up the vehicle: The lady in the office, Patty (very nice, by the way - the best part of the entire experience) informed me that debit/credit cards are subject to a 3% surcharge. I can accept that; many businesses do this. I didn't want to pay the $15 fee. Then Patty told me that they do not accept personal checks. That was the kicker. After all of this aggravation, I had to drive into Gainesville to hit the ATM at Bank of America to obtain $500 cash to cover my deductible. That really left a bad taste in my mouth.

Hopefully, I won't need body work again any time soon. But if I do, I'll look for another shop.

They were a HUGE help by working with my insurance company and getting my vehicle back on the road. They went above and beyond. Thank you for the great experience.

Fixed our work van very thoroughly and have treated my family and I well. Hit a deer recently and going to use them for fixing that when I get a chance to bring the car there.

DO NOT TAKE YOUR VEHICLE HERE
Took my Disabled Vietnam Veteran Father's truck to them,
• they had it for 3 weeks over the estimated time
• they made my father come get it before it was even ready bc they had missing parts on back order (understandable but the vehicle should have been kept until completion.
• we took it back and they called us to come get it the weather stripping was missing and the hood wasn't aligned so we had to drive 40 mins back to the house for nothing
• they took the spare wheel and jack put but didn't replace it when finished

DO NOT TAKE YOUR VEHICLE HERE
Took my Disabled Vietnam Veteran Father's truck to them,
• they had it for 3 weeks over the estimated time

• they made my father come get it before it was even ready bc they had missing parts on back order (understandable but the vehicle should have been kept until completion.)

• we took it back and they called us to come get it the weather stripping was missing and the hood wasn't aligned so we had to drive 40 mins back to the house for nothing

• they took the spare wheel and jack out and left it for my 80 yr old father to put it back under his truck. That right there is what p! Ssed me off the most about this place knowing he was in a wheel chair and just left the big tire for him to put back up

Had I not been there for my father to inspect it, they would have ripped him off. The shop manager was the one who okayed it to leave without seeing the missing parts

BAD BUSINESS
SHOILD GO UNDER

They did excellent work on my front bumper my driver door and hood also added new lights and did wonderful paint job my car was in accident and they made it look new would go back again if needed and recommend to anyone else

Would not recommend. They took 2 months to “fix” the vehicle, constantly extending out the repair date. They gave it back to me with a non-working trunk and backup camera. Those things were working prior to dropoff. They refused to take responsibility for their mistake. Please stay away from these guys.

This is an overdue review on one of many positive experiences that I have had with this shop. I have been in the sales and management side of the auto business for just over 22 years, and similar in the RV industry for the last 6 years. My first experience with this shop goes back around 2014 or so. My dealership just traded for a car that had been in an accident with significant repairs and paint work. Three people that have what you would call a “trained’ eye were barely able to tell that the car was damaged, knowing the Carfax and the owner informed us otherwise. Let me say that my family as a whole seem to have bad luck, wether it be deer, or careless other people. This shop has repaired at least 4 vehicles associated with my family or I, and have always been above board and though not always timely, have come through close to the original provided “ready” date. With that overdue praise out of the way. I am hoping to pick up my truck tomorrow that was, via text, mentioned that would be ready June 30th. I received a text on June 27th telling me the pick up date was pushed back to July 12th. As it turns out that pickup date would have come and gone had I not taken matters into my own hands. I have been lied to today, when I walked in with a part that was on “national backorder” a part that was $16 folks, and told that part had just become available, and was “on the way. ” LIES! There will be more to tell after tomorrow and this 5 star overdue review may change. And changing it is. Due to a breakdown in communication on the behalf of University Collision, Patrick and even Frank jr. I incurred an extra $630 in rental fees, and again keep in mind it could have been way more had I not found the initiative to find the part myself and deliver it to them. They had the nerve to tell me the part was not on backorder anymore and they could readily acquire the part, which was also a lie. Steer clear of this place, and if your vehicle is there being worked on, I'll say a prayer for you. Almost forgot. Whoever the technician / painter is that worked on my vehicle this time is most definitely not the same person (s) that earned all of the praise that I was singing at the beginning of this review. The job was the subpar to say the least. Gaps in the fenders, damage to my grill and pooling of the paint. By the time I picked up my truck and saw all of these issues all I wanted to do was get away from that place and never ever let them touch any vehicle for my family and anyone else I come across that's even remotely thinking about going there.

They do the best job! And they are friendly and helpful. We are never disappointed. The vehicle always looks as good or better than new

Family owned and run. Talented technicians. Gorgeous paint, like a work of art. Quality work, but not the fastest. Well worth the wait though!

Incredibly professional work and staff. Top Notch. I am a repeat customer over the past 3 years on two different new vehicles damaged by a fallen tree limb, and the other vehicle, extensive scratches, rock through the grill, and other. Top of my list for accommodation and staff.

DO NOT TAKE YOUR WRECKED CAR HERE! It was terrible they took four months to fix a simple repair and then charged 8,600 for it and wracked up every possible charge they could and “fixed” things that were not even broken then test drove my car and ran out all of my gas (I had over half a tank when dropped it off, when I got it back I had 5 miles and had to rush to a gas station) and when I received my car they had test driven so badly that one of the symbols on the rim was popped out and they had to mail me another one!

Will give them 0 stars if possible. I should’ve known from the beginning, when they changed the drop off date. After we dropped off the car and they gave me a estimated completion date, I started to get text updates moving the completion date to a later date. This happened 4 times and the last excuse was the parts they received (they ordered them) were wrong. No one answers the phone or it gives you a busy sound. Will never take a care there again or recommend to anyone.